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November 2023 by jessica torres
Once you purchase the vehicle, they have the worst customer service and could care less to help you. My vehicle has been in their shop for a month, I never got a phone call, email, text anything in regards to the progress of my vehicle. I had to go into Mercedes personally for them to “apologize” and proceed to tell me that the vehicle is still being worked on which I processed to say I wanted to speak with a manager and I was given the customer service number which I called over a week ago and I am still waiting to hear back from someone. I get the run around every time I call. It’s a shame that a company that prides themselves with customer service is absolutely horrible with it. I am extremely unhappy with the service with company has provided me, and would not recommend them.
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October 2023 by DiTonetics
One of The most Incredible experiences I have ever had at a dealership. Mike Daub, Michael Dibrizzi, & John Borchardt are prime examples of excellent customer service; Patient, Respectful, Honest, & Fair. They are a great team and incredible assets to their customers and the dealership. I will definitely return when searching for my next vehicle, share my amazing experience with family and friends, and most of all I am happy to say they made me customer for life.
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October 2023 by Alex Krishtul
I had an outstanding car buying experience with Danielle Jackson! She's been amazing to work with, and I've already purchased two cars from her, with a third on the way. Her expertise and service are top-notch, making every visit to the dealership a pleasure. Highly recommend! ⭐⭐⭐⭐⭐
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October 2023 by Walt
I wanted to share my experience with Atlantic City Mercedes Benz. My wife and i were interested in a used Mercedes. i also had a car to sell. Danielle assisted me with a reasonable, quick quote for our car. Danielle is an excellent sales representative!We were both impressed with her poise and professionalism! Thanks Danielle!
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October 2023 by Amjad Alwaal
Wonderful staff. Helped me on an urgent basis for a major malfunction during a recent trip. Fixed my car the same day. Kelvin was particularly extremely helpful and supportive.
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September 2023 by Brenda Riva
I had a great experience buying a pre owned jaguar ipace from them. Not only was Michael Daub very helpful over the phone from the start, by answering all my questions since I was new to an all electric vehicle, once I decided to put down a deposit, he also prepared all the docs and the car itself prior to my arrival, it made the purchasing process so easy and pleasant. He spent the time to show me the features the car has to offer and set me up. I had a long drive home and didn’t have a USB cord to connect my phone to the new car, he even gave me his own so that I could enjoy my car ride back! Michael takes pride of his work and really cares! I would recommend purchasing from him and this dealership if you want to be treated like a royal!!
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August 2023 by Katie Eisenhofer
We had a fantastic experience at the Mercedes dear shop in Atlantic City. Kelvin went above and beyond to help us and make our repair service experience as painless as possible. We came into the service shop in distress and Kelvin helped us with an urgent situation. He went out of his way to hep us get home safely. Thank you!
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August 2023 by Homira Farzayee
I recently had the pleasure of purchasing my very first car from Mercedes Benz of Atlantic City, and it was truly a memorable experience. I can't thank Alex Silvestri enough for his exceptional assistance throughout the entire process.I truly appreciate his dedication to customer satisfaction. He guided me through the paperwork and made sure I understood every step of the process.I am now the proud owner of a beautiful Mercedes Benz, and I have Alex Silvestri to thank for making this dream of owning an AMG since I've been 14 years old a reality for me. His professionalism, expertise, and friendly demeanor made the experience truly exceptional.If you're in the market for a Mercedes Benz and want a seamless and enjoyable car-buying process, I highly recommend reaching out to Alex. He is a true asset to the dealership and an outstanding representative of the Mercedes Benz brand.Thank you, Alex, for your outstanding service and for helping me find the car of my dreams. I couldn't be happier with my purchase!Sincerely,Homira
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July 2023 by Ed Conti
Unfortunately, my recent experience with the service department was not favorable.We had a scheduled service done - oil change, topping off fluids etc.The day after the service my wife attempted to use the window washer fluid and it wasn’t working. The day before the service it was working fine. We attempted to fill the container with washer fluid and it poured right out of the bottom of the car.We called the service department and where told it wasn’t their fault and it would be our responsibility to pay for the repair.I don’t believe in coincidences like this.We are taking our business elsewhere.Ed Conti
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June 2023 by Mary Martinez
Kevin is the best. Any time my car needs service, he care of me personally. An asset to your company.
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June 2023 by EDWARD BOWE
I dealt with Leo in service - he did what he said he would do - very professional and straight forward. Great experience.
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May 2023 by Ali Zulfiqar
I was there find a suv to buy on Saturday that sales man give me some numbers of the suv and told me we will final talk on Monday because some banks are close so then no body contact me on Monday I tried to contact but no response on Tuesday i again contacted to Mercedes Benz Atlantic City dealer to find out thay not talked nicely and so bad customer service and said oh that suv sold out which one I want to buy that’s the customer service thay gave me that’s ashamed ….!!
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May 2023 by David M.
I have a 2008 SL 550, possibly the Best Mercedes you can own. It's a rare car that no car company brand has or can make anymore on this planet. For over two years I had great services on my car, I get a loaner all the time on this car, the guys at the dealership knows this car is special when Mercedes made world class cars that better than any other Brand. Plus, this dealership has a new owner since February or January of 2023,,, so,, Leo, is the best guy to be a service guide and never misses a beat on communication and helpful and cares about you as a customer. New owners - Piazza Group ,,,
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May 2023 by Gmolguille Oikaweb
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April 2023 by Baby Doll
I had a Benz that I owned for 5 yrs and I took it to the Benz dealership to get repair.The service staff Kelvin spoke very nice until it was time to repair it he give me a quote of 4700 which I agreed upon. I got a call within 3 days that they cannot fix the engine he recommended buying a new engine which I couldn't afford then he recommended a used engine .which is around 11000 give or take I said why can't you fix the engine he said is to much headache as it is not worth it for me to go through that kind of trouble.I said if I bring a Benz car by a Benz dealership to fix and u all refuse to fix it then who do I go to.He then offered me if I want to sell it because I cannot afford the replacement because the refuse to fix it then who do I go by the will try for you to sell it and mark the so call manager is a big crook also the he said he will look into it and call me back still no call after a month.Beware of this con men that work here
