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July 2024 by muammer reyhan
Excellent
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July 2024 by Zubair Khan
Whatever I asked to check which I definitely sure was an issue was informed me that wasn’t an issue instead they provide me list of dozens of work which cost around $7000 ?. Most of the work which was indicated was done less then a year ago !
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June 2024 by Mrwings Restaurant
Customer service was great Waiting time was understandable Crew was nice
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May 2024 by Carl J
I am leaving this review because i cannot stand irresponsible shops. I am a shop owner and one of my customers brought their Acura Rdx to me with a steering leak, i tood them it was the rack and pinion and asked them if they had recently replaced it because it looked new.
Yes it was replaced by firestone on Rt4 store, and still had warranty for the part. So about $800 + labor later they return to me because the vehicle is running rough after the part replacement, just to see that the technician left the front subframe bolts loose and cause the transmission cooler line to the radiator stretch and brake causing it to leak.
The running rough is the trans trying to go into gear low in fluid.
So now my guys transmission is bad and firestone claimed that who ever did the last oil change left the subframe bolts loose.
(TO TAKE THE RACK AND PINION OUT THE SUBFRAME HAS TO BE DROPPED OR PREPARE YOUR MAGIC WAND TO MAKE IT HAPPEN).
Those bolts are far away from the oil filter and the drain plug.
Just be careful going there. They will tob you good..
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April 2024 by rt17autobody
GREAT FAST SERVICE!
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April 2024 by Alexis Brito Garcia
Quick install of 4 new tires in less than 2 hour and 30 minutes.
They showed me how my car was misaligned and recommended me an lifetime alignment.
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April 2024 by Zahara’s Mom
I was surprised to see the low rating percentile. My personal experiences have always been great. They stay busy but I have not one complaint. What I will say is that the Firestone Credit Card sucks. I cannot wait to pay it off! I feel like my balance never goes down, even when I pay extra! The actual location is great though and the guys are usually very proficient!
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April 2024 by Serkan R PEKER
I came for an oil change. They gave me two hours, I came 3,5 hours later and they still hadn't changed it. Poor and very bad service ?
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April 2024 by Erdem Kumtepe
They can’t change the oil in 3 hours.
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March 2024 by Halil Tan
Terrible service. They did not honor my scheduled appointment. Instead of solving the problem they created more problems. Definitely not recommended.
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March 2024 by Kristen Shutt
Tyler and his team have always been open and honest with me. I appreciate the great customer service.
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March 2024 by Charles Fiore
Tyler, the store's manager, in addition to knowing his business, is friendly, helpful and accommodating. He is the reason I stick with Firestone Complete Auto Care. Tyler treats his customers with respect and explains exactly what your vehicle's needs are. He does not try to "up sell" you and suggests only what your vehicle needs.
It is a pleasure working with Tyler and I trust him implicitly.
It should be noted that the store is clean and has a waiting area should you choose to wait for your vehicle.
Do not hesitate to take your vehicle to Firestone Auto Care in Elmwood Park, NJ.
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February 2024 by Steve Marz
Wife had a blowout today and called this location for help. Mike answered and was eager to get us back on the road. Checked inventory and had the exact tire and model.When I arrived there was no wait and was assisted immediately. They checked the current tire to see if it could be saved. I ended up buying a new tire and was back on the road. Total time 28 minutes. Cant ask for any better then that!!
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February 2024 by J J R
Took my car here to get a tire fixed, they told me they could not fix it and that it would need to be replaced for 300 dollars. I took the car back home near me to a local shop and they fixed the tire in 10 mins for 35 bucks and it works fine. The team here seems like they don’t want to work, the manager looks like he just rather let his team do and say whatever instead of inspecting the work.
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January 2024 by Christine Sattler
Service was top notch; we received calls to give updates on the repairs. Customer service was great. Highly recommend!
