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October 2023 by Sue Xayarath
The billing department is terrible I always get this rude foreign lady. The most recent bill I got told me they’re sending me to collections after calling my insurance company they asked for a detailed bill. Now why can’t they send a detailed bill?!?!! I had services done in April and it’s now October. Never seen so many incompetent people working for one company smh
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October 2023 by Ellie Santillan
I'm having the exact same problem as everyone else, I'm convinced this company is just a big money grab scheme. I hope pregnant women do their research before agreeing to do any business with this company. Got to love a company that bullies pregnant women, and tries to steal as much money as they can from them.
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July 2023 by Shane O'Neill
Haha no surprise this company has terrible reviews
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April 2023 by Ronald D
The bio reference in ********* today was on point & *********************** was very professional & just fast & very nice to me she really made my day, **** her team member that worked with her what a team, Please keep these 2 people, the both were exceptional to me. the entire team is ***** on time & fast with there service Please let these employees know how I as a customer appreciated them both I didnt get the males name. God bless all of bioreference staff as they move me & other very well I saw Thank you bio reference.
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April 2023 by Ronald D
The bio reference in ********* today was on point & *********************** was very professional & just fast & very nice to me she really made my day, **** her team member that worked with her what a team, Please keep these 2 people, the both were exceptional to me. the entire team is ***** on time & fast with there service Please let these employees know how I as a customer appreciated them both I didnt get the males name. God bless all of bioreference staff as they move me & other very well I saw Thank you bio reference.
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January 2023 by Jada Kolbe
I have never spoken to someone so condescending and rude. Im trying to figure out a bill and hes "mmhhhhmmmm" uhhhm..okayy?."thats either a yes or no question" when i wasnt sure. Your company should seriously be embarrassed. Im being billed in December for labs back in March!. They wont take the insurance. The insurance keeps saying theyre not getting any bill. Submit the claim to my insurance! Your company is so outrageous and unprofessional. If i wouldve known, i wouldve never got labs done. Never ever AGAIN!
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December 2022 by Stacey Lindeman
Terrible company. Avoid using this company for maternity bloodwork. I had genetic testing done, which was covered by my BCBS PPO Insurance plan since I'm over 35 years old. Their testing cost $350 out of pocket if I didn't go through insurance. However, my doctor submitted to my insurance and GenPath jacked up the testing costs 9x... I ended up owing $876 AFTER INSURANCE. This is criminal.
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June 2022 by Emily Muniz
This company is terrible. They charge so much money for blood work and I wasn't told it was going to come up to 600$. I'm a self pay and felt really sick so I needed to get tested. How can you charge someone so much money being self pay and not offer any financial aid? Coupons? I wish I would've known my clinic changed labs... I would've not allowed them to take my blood. This is just impossible to pay.
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April 2022 by Athena Kante
I wish I could give them a 0 stars.Do not let your lab work get sent to these people.You will be stuck with outrageous bills.This place is awful
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April 2022 by Roger Johnson
Actually a zero, this is a scam considering it has been sent under wrong insurance and no illnesses related to this comany at all, share with friends and esp. seniors . SCAM
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April 2022 by Fletcher Grussing
If you enjoy being jerked around for a month over their billing error, this company is for you. If you like being called and texted by a David Brown (who apparently isn’t known by any of the billing department) and told the wrong information multiple times, this company is a great fit. You would think that after a MONTH they would understand the situation. You would think that explicitly telling them we wanted to pay ONLY for the test they billed correctly, they wouldn’t put a charge for total. You would be wrong. But hey, at least they reassured me that I wouldn’t have to worry about the $585 charge they made by mistake and they would have it voided. I have absolutely zero confidence that this fiasco is resolved. Would give zero stars if possible. Billing department is completely incompetent. Avoid this company at all costs.
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April 2022 by Summer Forman
It pains me to give this company even one star. I would give zero if it were possible. What is the point of having a billing department, if not one of their employees is competent enough to resolve a simple error?Multiple charges were accidentally charged to me personally instead of to my insurance. Fine, simple mistake. When first seeking to solve this error, we were directed by the billing department to a Mr. David Brown, who assured us that he would take care of the problem and would email us when the issue was resolved. More than a week passed and we received no response from Mr. Brown. Multiple phone calls, voicemails, and emails were sent in order to regain contact with Mr. Brown to which we received no answer. After contacting the billing department once again, we were informed that no one had any idea who David Brown was, but that we would have our issue resolved and receive a corrected bill in the mail.Then, suddenly, Mr. Brown reappeared. He followed up via phone, and informed us that he had resolved the issue, our account was frozen, and that we were not to pay a dime until we got our corrected bill in the mail. In an odd turn of events, we then received multiple follow up TEXT MESSAGES from Mr. Brown, advising us of the same information given over the phone. Never in my life have I conducted medical business over text message. Incredibly strange and unprofessional.After more than a month of waiting for our bill, we attempted to pay the amount for the only charge on our account that was correct. We spoke to a representative over the phone, who proceeded to charge us the full $600 bill, rather than the $250 charge that we had explicitly directed her to fund. We have been assured that the charge will be voided, but there is no possible way that this ordeal can be resolved at last. That would be too simple. It seems as if this company's motto is "Make Everything a Hassle"I am pregnant and attempting to avoid excess stressors. This company has single handedly taken that goal and torn it to shreds. Avoid them at all cost.
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April 2022 by Krysta Comino
HORRIBLE CUSTOMER SERVICE. You literally talk to people with chickens in the background and they cannot do anything about your account. I have been trying for MONTHS to change my insurance so I can pay and they said they can and its been months and now they keep sending me red bills and calling me BUT NO ONE will give me the accurate rate.
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December 2021 by Amanda Merhige
Extremely rude. Tried to bill me instead of my insurance then asked if I had insurance and to give them that information. Declined and told them that my oncologist will forward them that information. I never ever give out information to companies I am not aware of. That’s how you get scammed. After I declined the person got very snippy and rude. That just tells me it’s a scam. Beware and talk to a medical professional before discussing insurance and personal information.
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September 2021 by Matthew Mathesius
Billed my daughter instead of my insurance. She tried to speak to them to verify her insurance information and the customer service reps just hung up on her twice. When she tries to call, sometimes she gets no answer and other times is left on hold for 45 minutes only to get hung up on. Now they are asking for more information than they even are required to have in order to bill my insurance. They are collecting info they have no legal need to acquire. Be careful. They continue to send us bills for something they are supposed to bill to insurance first. This is likely a company trying to scam money out of patients. Highly recommend not doing business with this place.