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October 2023 by Maureen Gordon
I went to the bank to withdraw $2,000 from my checking account and I was there for over 20 mins having my identity questioned. They told me that the driver’s license they have on file isn’t correct . I know the license is correct however, I gave them the driver’s again then they said my address isn’t correct . I have lived at the same address for 13 yrs and they have sent me information to said address . I have direct deposit with them . I supposed all this questioning stem from the fact that I was withdrawing $2, 000 from my checking which is my money . They even went as far as telling me they needed to contact the branch that I opened the account which is over 20 yrs ago . Can you imagine being treated like a criminal. Why would I go to a bank with false identification to withdraw money ?!It’s so sad and disheartening that customers get treated this way.I didn’t plan on writing this review but on 9/2/23 I went to another valley branch and got treated poorly so I decided to bring awareness to the public .
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October 2023 by Frank C
It was okay teller line always smiling and saying hello as you walk in
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September 2023 by Ulyana Hnatyshyn
The worst service I ever had with banks. Do not go to clerk Sharon, she doesn’t know what she is doing, takes for two or more hours to open an account., she is typing very slow with mistakes… horrible service
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March 2023 by iikateexox
Worst bank ever .
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October 2022 by Mazooz Sehwail (Mazooz)
It's the worst bank I have dealt with during my 60 years of life. You can't find anyone to address your concerns if a problem happens. The staff in the branch do not know, and they refuse to give you phone number or email of higher employees who can help. In other words, you can't get nothing from them. They only take your money, after that they don't care about you. Any bank, I mean it; any bank, would be better than Valley Bank. I knew this long time ago, and I didn't chose to bank with them. They, unfortunately, bought Oritani bank That I had my mortgage with.
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November 2021 by NYESHIA BENJAMIN
Very helpful staff and clean facilities
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June 2020 by Zafar Ahmad
Very very very very very very very SLOW service in drive through very lazy and inexperienced tellers this happened to me many times they take30 minutes per customer to make one simple trasaction. If I work myself I can do one transaction within 2 minutes.I am the customer since 1982 now finally I decided to close all my accounts by next week and move to Chase they are better and faster.
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June 2020 by Shaina Paredes
SLOW SERVICE DRIVE THRU OR IN PERSON. Waited over 45mins just to try to get attended. Left as soon as I got to the front of the line in my vehicle
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November 2018 by Delores Fields
No problems
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September 2016 by RAMON CRUZ
Close to home
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June 2016 by Christine Rocca
What kind of band doesn't allow you to pay your mortgage electronically. Get with the program already.
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October 2014 by hector pena
This bank charged one dollar every time you use your debit card
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October 2013 by Kelvin Almonte
Great staff and great service and Debbie is a cutie
