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March 2024 by Stephanie Kim
The gym has been great, there’s a lot of machines so there’s always something to do besides waiting around. I really like the personal training there; I’ve been getting training from Connie Noriega for the past couple months and it’s been great! She’s very understanding of where you’re at while motivating you to get you to where you want to be. Even in a few weeks I saw improvement on my strength, which is the thing I’ve been focused on the most.
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March 2024 by LS NY
It changed a lot recently. Nobody really takes care of this place. The water in the pool is not clean. There is smell everywhere, hair in the showers and on the floor. everything is out order- equipment , dryers etc.
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March 2024 by Gene Song
My wife signed up for ONE 8 session package not knowing that her credit card would be charge monthly for 8 sessions!!! The management is refusing to refund the last 8 sessions that we never signed up for AND never even used. This is so unethical and downright theft. BEware check your credit card statements.
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March 2024 by Regina Martin
WOAH! Who do I speak with about customer service? Usually front desk here is fine; warm, helpful & friendly but ITS VERY hard to get to a live desk person. Say your class is canceled last minute or want to ask a live person about the club, you have sit through prompts and hit #6. I have been a customer for over 15 years! Tonight I called to confirm if the class I take was canceled. Saw on the app it was, just before I left the house. When I finally did get through, the guy who answered was the WORST! He actually hung up without saying anything at the end of the call!When I called back to ask for additional help, he was rude. After asking my question, (quite frankly was hoping someone else would answer), I told him he hung hung up on me before. His response: "Ok. AND is there something else I can help you with?" When I asked his name he refused to give out his name, OR transfer me to a manager. He claimed he was the manager. Then hung up on me. When I called back he wouldn't answer the phone. It just kept ringing.These are the kind of employees you hire? APPALLING CUSTOMER SERVICE. You should be embarrassed. No wonder there are so few locations any more!!Please note the date, time and location. I called at 6:50 PM to the Englewood Cliff's Location on Thursday, March 7th 2024.I HAVE ALWAYS had great experiences going into this location. What is this person's problem???YOU NEED TO FIRE THIS GUY. He's MISERABLE working there and doesn't care about customer's experiences. He needs to go work in Fast-food for year and have his attitude handed to him.
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March 2024 by Joey Vallecillos
Always running out of hot water. Get it together 24 hours fitness. This’s ridiculous and unprofessional
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March 2024 by 2 4
First, it is true that there are many equipments out of service, and I have been a member for about 9 years. Also, it defeats the purpose of class reservations if the instructor is the one who changes all the time, and because there's no consistency, is hard to make a plan and keep it consistent. That's why I stopped coming to this location even though is much closer than going to Paramus. Definitely 24 hour fitness in general, every where got worse and I miss what it used to be few years ago. Fewer locations, fewer classes and type of classes, shorter hours and even worse for pool hours. I will not to renew my membership this summer.
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March 2024 by Nikki Bell
I finally gave in to a big gym after compromising with a small one in my building for so long. I really didn’t get an adequate workout and decided to join during the cold months. My husband and I are truly happy. Despite it being dated which doesn’t bother me it has a very local resident feel. The patrons are helpful and friendly. I workout early and you see the same people everyday. Most days I’m greeted by Frank which is a pleasure and he’s the hardest working person on the floor, always racking weights and organizing equipment. He also knows everyone on a first name basis which is impressive. The perks are: parking is ample, there’s enough equipment for every major body part, they offer cycle and some other popular classes, there is a well maintained hot tub and pool. There are a mechanical issues like any gym but they host a larger amount of people daily, which is evident from the full parking lot. If your goal is fitness, you can accomplish it here between floor mat area, free lifting areas, and machines. Those of us that are focused on a comprehensive workout are able to accomplish our goals with no complaints. Remember you can also visit other sites nationwide!
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February 2024 by Frederick Deschamps
The main reason that I came to this gym it was because of the punching bag. But they took it off almost a year ago. And whenever I ask the staff they will tell me next week, next month and now its almost a year. Please bring it back
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February 2024 by Lisa Rimawi
I have been a long-time member of this gym. Nothing ever gets fixed!!! 5 out of the 9 Stairmasters have been out of service for weeks now. In addition, almost every single treadmill has some sort of issue/not working properly. Multiple treadmills have also been out of service for more than a year. It is very difficult to get cardio done.
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February 2024 by Thomas Juiliano
The facility is good, but the locker rooms are not clean.
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December 2023 by Back Row Movie Review
This happened to me a year ago but this is still something that made me angry enough to voice my concern. I was swimming in the pool area which was crowded beyond measure because one lane was closed for child classes. Two people got into an argument over the use of a lane. The lifeguard threw them out. I wasn't even in the altercation and I was thrown out the lifeguard telling me I had been there too long bare in mind I had been there for twenty minutes. Out of pure disgust I canceled my membership
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October 2023 by Cesar M S
Came here because the gym in Ramsey is filled with rude people, as well as I wrote a review on how dirty their showers are filled with bugs and now spiders !! Still not one shower cleaned. So I decided to come here. Front desk again. Rude. Gym is ok. But also, try calling just to ask a question. Impossible to get somebody to help you. You pay for people to work the front desk. Why make it so hard to speak to somebody with the automated machines?!
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September 2023 by Chris Matt
When is the AC getting fixed for goodness sakes?! It’s so hot when I workout I feel like I’ll pass out and end up leaving soon after. Please fix the AC;Thanks for the response! It’s been 2 months pls fix it
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August 2023 by Takuya Ichikawa
It’s been about 2 months and this place still needs AC. I talked to a worker who explained to me that the temperature of AC is set remotely by corporate and that he cannot touch it without getting in trouble.How can someone who never steps foot inside the facility correctly set the temperature. Come in here and see for yourself how hot it is, or let the staff on-site adjust.I’ve been coming here for years and this is the first year I felt the need to complain. Although, I suspect they won’t change anything even after so many members are already complaining about this AC situation.Join this gym if you love paying gym membership with free sauna experience while working out!
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July 2023 by Dr Mike
I went to this place because it is convenient. Overall it is good. But there are a few things that people should know. The lighting in the main exercise area is dim and you can’t see very well because the dimness. They need to upgrade the lighting system. The changing rooms are kinda dirty and musty smelling. Maybe more cleaning with nice smelling cleaners might help. It seems like they’re always understaffed. The changing rooms also need more air circulation. The staff is courteous and respectful. There is ample parking in the back. Sometimes when a machine is broken it can take several weeks to be repaired. The machines need to be daily cleaned once in morning and once at night before closing. Overall I like the experience . Sometimes I go to the gym off of route 4 in paramus which is larger and seem cleaner and better taken care of.
