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November 2023 by Air Duct
Quick and efficient
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November 2022 by Ricki S.
Took claim settlement for my accident, but refused to pick up the phone or return a call for seven months! Finally had the insurance company call directly. My agent says the owner was abrupt and rude. He claimed that none of my parts had come in and had no idea when they would. The insurance agency and I then made the decision to stop payment on his checks. When the agent told him this, he said " fine" and hung up on her. I am now stuck 7 months later with a car which is still badly damaged. At this time of year, the likelihood of getting a reasonable price and/ or timeline for fixing the car is beyond questionable. I strongly discourage anyone from using this business. Dishonest, and could care less about his clients.
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November 2022 by nofear6235
I have had a good experience using Bergen County Collision services multiple times with mine and my family cars. Alex and Natasha are friendly, responsive and people you can count on. Not only when you are a paying customer but also if you have some car questions and stop by just to ask. Like today I came down with my 4RUNNER and Alex spent 20 min under the rain to answer my questions and even more. He did not push me to fix my tailgate at his place, he did not charge me any money for taking his time and I felt comfortable to ask all I needed. And lastly I told him before he came out that I am planning to fix the car on my own and he had no issue to just answer my questions!Service: Body & Trim
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May 2022 by Jacqueline Wisner
Recently I was in a car accident and the police called this company to tow my car. Alex came and efficiently hooked up my car , cleaned up the street and clearly explained what I needed to do and when to contact them about the car. Later I realized they didn't have my key so I went there. Natasha gave me really useful information on dealing with the insurance company. She also helped set expectations by sharing that the parts supply chain had slowed alot and work was backed up sometimes weeks just waiting for parts. She even suggested that I may want to check other repair shops. I appreciated her candor and openess.
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December 2021 by Boev's Family
Very good service, professionals, and very helpful
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September 2021 by Joseph Wilds
nice people to do business with rates are reasonable
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August 2021 by PNINIT&JOHNATHAN BOEV
Very good service, professionals, and very helpful
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April 2021 by Stephanie B.
These people, by far, are the nastiest people I've ever spoken to in my life. I called to try to speak with the owner about an issue I had with my car, and the man screamed at me asking what he can do for me, when I clearly asked to speak with the owner. I told him he was rude and he started screaming even louder..... Great way to speak to a customer... Will NEVER go to this place EVER. This man who answered the phone today at 10:35 on 4/15/2021 needs to be fired immediately and never work in the service industry EVER again.
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March 2021 by Donovan Spivey
***PLEASE READ***
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March 2021 by Don S
***PLEASE READ*** I never take the time to write reviews, but THIS shop is well deserving of this review because I never want anyone else to encounter what I dealt with. I brought my car to this shop for collision repair/body work and I brought an estimate along with me already. Alex, the owner, assured me that he was delighted to do the work. 4 weeks went by and I STILL heard nothing from Alex. So I took it upon myself to drive down to the shop to see what was going on. He then informed me that he "spoke to someone at Honda" and they told him that my car would need a new roof which would add an extra $11k to the repair on top of the original $7.5k estimate. Myself and the insurance company along with the appraiser who did the original estimate did not agree that a roof was necessary. With the cost of the new roof, my car would be totaled out at this point; however, the insurance company was STILL willing to pay the totaled amount just to help out and get me back on the road. Alex STILL did not want to accept the ridiculous amount of $18k+ to do the job, he wanted to be greedy and go for more money but the insurance capped out at that amount. Thus after ONE MONTH went by, Alex did absolutely zero work to my car and basically begged me to let the insurance company total my car out, which would leave me car-less. Here is the best part: before I was able to take my car out of this shop and bring it to a new one, Alex charged me $4,700+ for "admin fees, tare down, storage, etc". So I lost out on that money, plus I lost out on money spent out of pocket for my rental car since Alex kept my car for a month and then decided to walk away from the job in the end. In the end, I was finally able to get my car out of Alex's shop and bring it to a different shop and my car was FIXED IN LESS THAN TWO WEEKS. (LOOKS GOOD AS NEW AND DRIVES PERFECT). PLEASE PLEASE PLEASE, if you are reading this, STAY FAR AWAY FROM THIS CROOK. He is egregious and disgusting. You don't scam people out of money, especially during a pandemic. You have been warned. ... Read More
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March 2021 by Donovan S.
***PLEASE READ*** I never take the time to write reviews, but THIS shop is well deserving of this review because I never want anyone else to encounter what I dealt with. I brought my car to this shop for collision repair/body work and I brought an estimate along with me already. Alex, the owner, assured me that he was delighted to do the work. 4 weeks went by and I STILL heard nothing from Alex. So I took it upon myself to drive down to the shop to see what was going on. He then informed me that he "spoke to someone at Honda" and they told him that my car would need a new roof which would add an extra $11k to the repair on top of the original $7.5k estimate. Myself and the insurance company along with the appraiser who did the original estimate did not agree that a roof was necessary. With the cost of the new roof, my car would be totaled out at this point; however, the insurance company was STILL willing to pay the totaled amount just to help out and get me back on the road. Alex STILL did not want to accept the ridiculous amount of $18k+ to do the job, he wanted to be greedy and go for more money but the insurance capped out at that amount. Thus after ONE MONTH went by, Alex did absolutely zero work to my car and basically begged me to let the insurance company total my car out, which would leave me car-less. Here is the best part: before I was able to take my car out of this shop and bring it to a new one, Alex charged me $4,700+ for "admin fees, tare down, storage, etc". So I lost out on that money, plus I lost out on money spent out of pocket for my rental car since Alex kept my car for a month and then decided to walk away from the job in the end. In the end, I was finally able to get my car out of Alex's shop and bring it to a different shop and my car was FIXED IN LESS THAN TWO WEEKS. (LOOKS GOOD AS NEW AND DRIVES PERFECT). PLEASE PLEASE PLEASE, if you are reading this, STAY FAR AWAY FROM THIS CROOK. He is egregious and disgusting. You don't scam people out of money, especially during a pandemic. You have been warned.
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September 2020 by Anthony Mouravski
Great mechanic and great service very friendly staff.
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March 2020 by Johnathan Boev
Best for kids
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September 2019 by Jose Andrade
Unfortunately I used this guys couple years ago not profesional people..
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February 2019 by Lori Lisowski
Very helpful and professional ! Thank you so much!