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October 2023 by Said E.
I bought a new QX 60, the transition was so easy and thank to David Garcia who made everything possible and simple. I went home with my new car in less than an hour. Since I am not a technology guy, he helped me to connect the car to my phone. Go ask for him and you will be pleased.
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October 2023 by Minty M.
I had an excellent experience selling my car to this dealership. They made me a reasonable offer online and then increased it 15% after inspecting the car in person. They were patient while I requested a duplicate title, which took a couple of weeks. They paid me quickly and were communicative then entire time. Despite a few of the typical negotiation lines, I found the entire staff to be friendly and professional.
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October 2023 by Otf C.
Horrible Service, would never go back to this place even if they paid me to go.. I recommend any other dealership but this one.
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September 2023 by Sandie Samuells Richardson
SCAM ALERT! ADD $4995 TO THE PRICE ADVERTISED!DO NOT DO BUSINESS WITH INFINITY of Englewood!We saw a pre-owned car listed for $65k online, and called and spoke with Mike (sales manager). He talked to us about the features, the price and condition.We got to the dealership and found the car was filthy and had battery problems - they had to jump it just to bring it from the lot to show it to us. As soon as the ignition was turned off, it had to be jumped again.The salesman said he could have the car detailed and the battery replaced, and we agreed to go back the following day.On our drive home, we got a call from Mike, who told us the price would be the listed $65kPLUS A $4995 DEALER FEE.What happened to no hidden fees???We have bought several cars in the past few years and have never had a bad experience with any other dealer.Avoid this dealer!
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September 2023 by Nathan F
I came in to test drive a Q50 and ended up leasing it that day. I had a price already in mind, which the sales team worked with and met very reasonably. No hassle whatsoever, very straightforward, they addressed all of my questions and also took my old lease off my hands. Thanks to Rich Song for working with me and getting me into my awesome new car :)
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September 2023 by Daniel Q.
Came here to trade in my car for a BMW X3 2021 and I've got to say I love the staff they are respectful and treat you not only like a cut older but a friend. My friend Andrea came to agreement to buy the car and he is so likable and knows how to negotiate with you terms. Highly recommend this place
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August 2023 by Ryan N.
I am sure Infiniti of Englewood is used to the bad reviews by now. Lesson learned, do your dealership research before you actually buy... I have been lied to over and over again. Prior to buying the car I asked if my registration will be done in MA prior to my move, they said it would be done the same week buying the car. That didn't happen, and still hasn't happened after 4 weeks. I have been ignored by many people working there via email, call, etc. I would call the Motor vehicle department just to check in and I would get forwarded to a "Manager" who's inbox was full, so i couldn't even leave a message. Patrick has told me the car will finally be registered August 31, however, I called and he has no idea in what stage it's at. Do not shop here. Here's a couple screenshots out of the many i have. I am so fed up.
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August 2023 by James M.
DO NOT BUY FROM THESE SLEEZY, UNPROFESSIONAL PEOPLE!!!! We've been waiting 5 weeks for plates to come in and Patrick just keeps giving us the run around telling us their processing. I spoke to the New Hampshire DMV (where the car will be registered) and they said they have no record of the car. I've been screamed at and hung up on by multiple of the despicable workers here. Save yourself the stress and buy a car somewhere else!
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August 2023 by Anthony Bsales
I contacted Carlos Roca this week about a vehicle I found online. At the end of his day, he drove to the storage lot to FaceTime me and show the vehicle before I came to see it in person. Amazing customer service! He was ? honest about the vehicle's condition and what he would be able to do from a price standpoint. I came in yesterday and after a fair negotiation, I drove off in my new car. Carlos was helpful every step of the way and made the process simple. I will be buying cars from him in the future, and you should too.
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August 2023 by Ernesto Badulis III
I just want to say that I am very pleased with Infiniti of Englewood. Shah is very accommodating, personable and patient. Their General Manager is very nice and welcoming as well. They took my car for a dent that needed repair and they stood by their word. If you ever deal with Shah expect the best service. He’s the real deal and it’s rare to have people like that nowadays. Thank you Infiniti of Englewood!
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July 2023 by Julia Diorio
Infiniti has very helpful and friendly people working there. I saw a car I wanted and Jorge helped me purchase it . The transaction went very smoothly. I also worked with Jason to finalize the deal and he was excellent explaining everything. I highly recommend them.
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July 2023 by Muatasem Mishal
Jorge Hernandez was my salesman and made the entire process very easy and he offers great hospitality. Highly recommend and definitely look forward to coming back and getting my next vehicle from him.
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July 2023 by LeAsha DeBerry
Richard Song was absolutely wonderful! As soon as we entered the building he was attentive to our needs. He did everything he could to get us a great deal that my husband and I felt comfortable with financing. His patience and personable nature made the experience great. I would highly recommend this location and Mr. Song.
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July 2023 by d m
Amazing dealership, didn’t play any games or change any numbers around.They were truly tryin to help get me into a car and payment that would make me happy.( shah is the man- he went above and beyond to make this transaction smooth)
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June 2023 by A sunny World
Thank everyone at Infiniti of Englewood for helping my dream come true!! Everyone was very friendly and extremely helpful in anything that i needed and answered all my questions that I had!! I would specifically like to thank Ricardo Silva, Mike, and Jason Kim for helping me through the process! Ask for Ricardo or Mike from sales! They are the best and will get you the best deal!
