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February 2023 by Sharrell
Mrs. Pauline of course gets a 5 star rating! Exceptional service, always kept me posted on what she needed from me, and very thorough. The professionalism is always at a 10000000% Super blessed to have the confidence in her to help me with my taxes! If you need yours done, ask for Mrs. Pauline!!!<3
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April 2022 by Wat Mongkol
We love our Tax Advisor : knowledgeable, kind , friendly. Just like our family.
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March 2022 by Bellelin Nunez
The most disrespectful and unprofessional experience I've ever had in a business environment. If you are thinking of hiring this office, DO NOT. I called because I mistakenly left my original W2s at the office and asked for someone to scan/email copies of them for an urgent matter due within the hour. The receptionist that answered the phone does not have access to the files and my advisor, Dwight Kennedy, was in back to back meetings the rest of the day so the receptionist asked that I call back to speak with the next available advisor. I did so and spoke to Frank Chiacchio. I explained my request for the copies and Frank declined to provide them and asked that I speak to Dwight directly. His tone was very stern and dismissive. I explained that Dwight was unavailable for the rest of the day and so that's why I was asking him. He again declined without reason. As I started to explain the nature of my urgency, Frank Chiacchio hung up on me mid-sentence. I expect this quality of customer service from my local fast food restaurant, but for a professional tax office to conduct itself in such a manner was shocking and infuriating. I have been filing my personal and business taxes with HR Block for almost 10 years now. Frank Chiacchio is a disgrace and a terrible reflection on HR Block as a company. I immediately called the receptionist, advised her of Frank's conduct, and told her that I will no longer be conducting business with HR Block and asked that she prepare my original documents for pickup. THIS they were able to do. BUT to scan and email 3 copies was too grand of a request. I have not received an apology from anyone at that office or an attempt to mend the relationship, not even from my advisor. I'm so very disappointed and I do not recommend this office to anyone. I also hope someone from corporate reviews my post and Frank Chiacchio is punished for his conduct. This advisor should not work with clients.
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March 2022 by alan
Fabulous service, convenient location, weekend hoursTina Reihl, our tax adviser & preparer, is very knowledgeable, experienced & personable. Always a pleasureable experience.
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May 2021 by Charmaine Bennett-Taylor
The advisor is excellent and knows what he is doing.
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April 2021 by Amanda DiGiovanni
Rungtiva Peterken was absolutely a pleasure to work with. She was thorough, patient and willing to work with me through all of my nuiances - nothing was an issue for her. She is truly amazing and I am especially grateful for all that she did to help me with my taxes this year.
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April 2021 by Erik Johnston
Quick, professional, friendly, and accurate advice and tax work. Tina is the perfect accountant for us.
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April 2021 by william mccorry
Mr Kennedy is like a trusted family member and does a incredible job for us
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March 2021 by Shana Chapman
I must commend the professionalism, mannerism and customer service I received from the receptionist Shardae. From the moment I walked into the building until I was serviced I was impressed. When I entered the building I was greeted with so much warmth and excitement, she then proceeded to ask me my name, offered me a seat and told me she would notify my tax preparer that I was there. As I sat waiting I observed how she answered the phone; as well as, assisted other customers and I must say it has been a while since I have witnessed and experienced such care and level of customer service. She also entertained me while I waited by engaging light conversation whenever the phones weren't ringing. After my session she took my payment, reminded me to be safe and to have a great day! You are the best Shardae!
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March 2021 by Rajendra Shah
Quick and accurate processing of tax return to provide maximum amount of refund
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March 2021 by Kristina Aponte
Tax Advisor was super helpful and friendly! Cared about helping me get my taxes done along with options! Na is great!!!!
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March 2021 by Sarah Smith
Na is amazing. The experience is always quick and thorough.
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March 2021 by r r
I been with Block for 20 yrs.!!! Great Service!Thank-You
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March 2021 by chris tittel
Convenience the office is a mile away from where I live.
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February 2021 by Irma
Very nice and friendly and helpful. Knowledgeable and experienced.
