REI is known for its excellent and amazing customer service, with staff who are extremely helpful, knowledgeable, friendly, and courteous. Customers report great experiences where employees gladly share enthusiasm and tips about products like shoes and bags. The team at the bike counter is also noted for being helpful and friendly with maintenance questions. The store stands behind its products and its own award-winning line of gear. Whether someone is new to outdoor adventure or a seasoned pro, the staff provides great service, with many noting it is the best REI location.
Ben and Julie’s team service is world class and the finest. Their team provided excellent services for my Trek bike that Trek couldn’t provide. Very beautiful hearts with the best expertise and passion for customers! Highly recommended! Thank you REI!
September 2025
Staff was awesome! It was new gear day for me. Had tons of questions and everyone was so helpful.
August 2025
I just bought a new bag from this location and the service was excellent. I was assisted by a man named Christopher who was extremely helpful and knowledgeable in getting me the bag I needed. Besides that, the staff was very friendly - overall a great experience.
