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January 2024 by Lindime Bahtijari
Went to this branch 3 weeks ago with my mom to get her a new debit card because her old one was compromised. They gave her a hard time about identity though she had her drivers license with updated address. They wanted mail with proof of residence. I went with her the second time with proof of address. We are waiting 3 weeks and no debit card. I call the customer service number and was told that the card had been mailed out to an address she hasn’t lived at for over 4 years ! The customer service rep on the phone cancelled the card that was mailed, updated her address, and put an order to expedite. I spoke to a supervisor and she took my formal complaint. She will forward it to the branch manager. I will never step foot in this branch again. Thank God no one used that card because her account could have been wiped out.
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October 2023 by Lori C
Was very fortunate to sit down with Icohn. He did my name change on all of my accounts on a very busy day. He was very patient, and personable. Went back in a few times for some loose ends and he was waiting for me with a smile. Also asked him for a new debit card and he quickly made one without hesitation.Icohn is a great asset to TD bank !!
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August 2023 by Brian McGinley
Horrible branch. At their discretion they held a deposit of mine in a 6 business day hold. I verified with the bank the check was drawn on, that the funds were released to them znd the still refused to make my funds available
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July 2023 by Greebo Morbin
Waited 50 minutes just to be told they couldn't send me text verification. Called TD to verify my phone could receive text notifications even though I already had at a different location two days prior. I was one of three people in the location and it was as if they forgot I was even there. Went to a different location and was helped and out the door within ten minutes. Never going back to this location.
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December 2022 by Sung Kim
Unable to perform a simple transfer, but worse is the overall unprofessional attitude displayed by customer service representatives. Some seem uninterested helping but rather annoyed providing service to the customers. Will try other branch.
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December 2022 by Mare V
50/50 on staff friendlinessSlow at drive thruVery short staff
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September 2022 by Nicole
Pros - ???Cons - Minimum amount needed = X, we will randomly charge you Y maintenance fee making X lower than requirement so now on top of the Y maintenance fee you pay Z surcharge for being under requirement. You have now paid us at least $50 for no good reason.The hours are PATHETIC. Closing typical work days from 5-6pm? When people are coming home from work and would like to cash their check?I disliked them enough when they were Commerce Bank, TD took it to another level of incompetence.
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September 2022 by Frank A.
If this is the bank on greentree and church across from wawa....in all my years on this earth, This is the 1st time I've ever felt like a criminal in a professional banking institution. I had gone in to move moneys in a joining account with my wife to different accounts using our accounts, I was told her debit card can not be used by me cause it may be stolen Which made no sense to me since I can use it in the ATM machine They said she needed to be present at the desk Then proceeded to harass me before finally saying I was on the joint account and i can fill out a withdrawal and deposit slip. It was that simple but not before they refuse to give me a pen to to sign the slips The main person in charge was Trish who stared me down and wanted nothing to do with me. I called corporate to put a complaint in and it took 10 minutes for them and having to process me to make sure I was legit and asking about a lot of questions just to get to a complaint Stay away from this bank medford and Medford Lakes 100% more professional and caring. Enjoy your day and enjoy life stay happy
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August 2022 by Travis Scott
Do not waste your time with TD Bank. I just waited 15 minutes at this TD Bank to add my wife to an account. I was told by the clerk that they were unable to help and that I would have to wait for customer service. I decided to call customer service to add my wife instead of waiting, and customer service directed me to go back to the store. TD Bank this is 2022 and customers should not be forced to wait in line at your branches to service their accounts. Your online banking and phone banking are a joke.
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December 2021 by Adam
This branch really messed my account up yesterday, phone support is helpless... I'm stuck waiting for the branch to open up.Somehow a check drawn on TD has put a hold on %150 of said checks face value... So it's holding some of my already cleared funds?Beyond frustrated, I already limited this account to checks drawn on TD due to the headaches... Guess it's time to move on.Glad I never put my business account here, just saying
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October 2021 by Tabitha Lagarde
Middle of the day. Drive through line 8 cars deep. I go inside. One teller. 4 people in line. Am forced by an employee to use the atm for my transaction. She "shows" me how to do it by pushing all the wrong buttons and wasting so much time. I need to switch banks. TD is a nightmare.
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July 2021 by Barbara Abualy
TD Bank is Horrendous for Refinance purposes. Still waiting after 6 months. They dropped the Ball on us. We've been customers for 20 years with 800 credit scores. Applied in December 2020 for A Simple Refi and its still has NOT CLOSED. What is going on here.. ShamefulTD bank Mortgage Loan officers
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April 2021 by Ron Z.
this place was great a few years back. whoever is running it is running it into the ground. everyone has an IQ below 80. 12 minutes to cash a postal money order..................... Ill just open an acct with Republic Bank and close this one down. Been going here for 35 yrs.
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March 2021 by Gregory Forrest
What do you think of a bank that during afternoon rush hours has only one teller on duty? I entered the lobby of the Greentree Road Marlton Branch to find initially no tellers present. When I questioned why, the ridiculous response I received was that all the other tellers were in the vault counting.I told the employee who stated this that they should be outside waiting on customers.. I was in the lobby for almost 20 minutes. The drive through lanes were long. One teller??? No wonder TD Bank is closing branches. People are fed up with this kind of customer service. They deserve no stars!!!
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March 2021 by Michael Stowell
My experience has been horrific on my way to chase bank now
