April 2013 by Kerry D.
When you call, an automated machine picks up to run you through an option menu. If you select to speak with a branch employee, the phone just rings to its limit and the automated machine puts you through to a call center representative. I work at a bank myself, and our phone rings in the branch (no auto machine crap) we are required to answer in three rings and we speak directly with our customers...Even in our busiest moments we answer the phone! Shame on Bank of America for this poor decision...I have been to the branch and it has fairly mild to low traffic every time I am there...so how is it that no one can answer the phone? Additionally...I once called for a branch specific question and finally reached the actual branch to ask - I was given an answer which prompted me to drive to the branch...only to arrive and be told that my request could not be completed??? Why tell me yes on the phone, have me drive all the way there, and then change your answer? The only reason I have not started banking where I am employed is because I believe that my work and personal life should be kept separate.
