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July 2024 by Lisa Midura
I do not think I can express in words how this is the most unprofessional business I have ever encountered. I had my couch delivered in March of 2023 right before my daughter was born. The 2 gentleman that delivered my couch are the only positive I can say that I have had with RAC. They were polite and acknowledged right away that the couch they were delivering had damage and that they’d have it addressed with a manager. We went past due $90 (our payments were every two weeks) I have three children under the age of 7, and whoever they sent to my house about my $90 owed scared my children so bad by his knocking continuously on the door harder than I can even explain. I answered the door and explained the situation, while holding my hysterically crying toddler, all while the man was screaming throwing his hands in my face. I shut the door as we were all scared in the house and he continued to bang on my door as hard as he could, I ended up calling the store where Denard calmed me down and apologized. I explained to Denard that I will never let someone speak to me that way and also brought up for the 10th time that my damaged furniture still had not been fixed. He said someone would call me to have it fixed. Now if I hadn’t already paid thousands of dollars toward my couch I would’ve just thrown the couch out the door to make sure I never had to deal with someone treating me and my children the way they did that day. Fast forward to today, my payments are now weekly and we had to update our payment information for the $36 payment with tax and protection we had to pay $45 that we had missed that was due two days ago. Once again, I’m home with my three children, my 1 year old was sleeping on me sick, so I didn’t answer the door when an employee was once again banging on my door continuously as hard as possible. I finally got up with the baby and my shirt half off to answer the door because it was scaring my 4 year old. I explained to him I was sitting with my sick child and they show up at my house banging uncontrollably and won’t stop until I update my payment method, but still have yet to address the fact that my couch is still damaged with no one worried about fixing it but I am expected to allow the harassment because I owe them $45. I then called the store and the manager told me she would not address having the couch fixed until I made the payment. She also stated the employee would not stop knocking or move his truck until the payment was made. She said they’re allowed to continuously bang if they see someone is home, he came up to the window where my 4 yr old was standing, so the manager stated the banging was allowed because my toddler in the window showed that someone was home. She also told me the reason she was aggressively yelling at me on the phone was because I had an attitude. I was a manager for over 15 yrs, and I would not dare speak to any customer the way she did to me today. I got off the phone with her after she told me the employee would continue knocking and would not move the truck, and she did not want to call the police but that would be her next step today. I told her I would make a payment today when I could and again told her about my sick child, she then told me she’s a Mom of four and that if she can make time right then to do it then I should be able to to. Again, not professional to compare our abilities as a Mom. I got off the phone and sent a text to my husband to ask him to update the payment method for me since my daughter was sick and I was unable to do so. I called her back a few min. later and the manager said she was addressing the damaged item and after I made a payment she’d work on ordering a new couch for me, I told her my husband had already went on and made the payment. I do appreciate her acting on the damaged furniture, but I would rather give the couch back then be treated the way I have been at this point. Again besides Denard and the other polite gentlemen that delivered my couch, I have been horrified with how I’ve been treated by anyone else within that RAC.
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April 2024 by Gege TheTruth
I don’t appreciate being harassed to pay my bill before my due date that’s on my contract. Mt bill isn’t do until the 5th of every month yet I am being interrogated from the 24rh of every month until my actual due date! I beyond disgusted with this type of behavior and I see why this company had a lawsuit for this exact behavior that is being done to me.
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March 2024 by Bernard Wilson
Very good
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January 2024 by Rashaad Fields
I placed a order Monday i have yet to receive a phone call back regarding anything
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December 2023 by Raul Morales
It's ok
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December 2023 by Serena Celleri
Excellent
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December 2023 by Scott Ray Carver Sr
Great service.
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October 2023 by BRYAN ALPIZAR
I was shopping from store to center trying to find the best customer service, quality, and price ?
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September 2023 by Monai’s Wholistic Life
Never rent from this place!! They are extremely unprofessional I had to call corporate two times on this one associate named Angel he works at the Ewing store he cursed me out and yelled at me over the phone because he was sick and didn’t have the proper information for me. This guy initially told me he was an associate and to call back tomorrow to speak to a manager and hung up on me. So I called back upset and then he says he is the manager and none of my information was In the system! He had absolutely no clue what was going on just combative and a liar ready for a fight. The first time I called corporate they said this associate would be reprimanded and he is back with and even nastier attitude. He said to me very cocky oh so you was the one trying to get me fired and I said no you get yourself fired.
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August 2023 by Daymir Low
My AC broke and I needed a quick replacement didn’t wanna come out of pocket $500 so I check out rent a center online. I saw they had something in stock so I signed up. Long story short, Service was disappointing to say the least. I called for a refund that was supposed to go back to my card. After being told I can only get the refund on Fridays because that’s the only day they have cash, I was then informed that if I didn’t come in today I’ll forfeit the refund.
I can ensure y’all I am not picking up that refund. There’s nothing worse than being around bad attitudes, and the women at this location are horrible. It’s truly sad but I can tell their attitudes reflect where they are in life. You can hear the “single mom” vibes through the phone
I pray y’all progress personally and professionally a $15 attitude is the reason you are and will remain stuck at the bottom.
#keeptherefund
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August 2023 by DAYTON Love
My AC broke and I needed a quick replacement didn’t wanna come out of pocket $500 so I check out rent a center online. I saw they had something in stock so I signed up. Long story short, Service was disappointing to say the least. I called for a refund that was supposed to go back to my card. After being told I can only get the refund on Fridays because that’s the only day they have cash, I was then informed that if I didn’t come in today I’ll forfeit the refund.I can ensure y’all I am not picking up that refund. There’s nothing worse than being around bad attitudes, and the women at this location are horrible. It’s truly sad but I can tell their attitudes reflect where they are in life. You can hear the “single mom” vibes through the phoneI pray y’all progress personally and professionally a $15 attitude is the reason you are and will remain stuck at the bottom.#keeptherefund
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July 2023 by William Lewis
Great it was easy
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July 2023 by Bass Bandit
Fast and easy
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July 2023 by Dominique Hurtingyouyouyouyou
Not enough for approval !!
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July 2023 by Pretty Searls
Works with you!
