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January 2024 by Martin Weathers
The quality has just gotten worse over the years. Came in for mini detail...$100. Place is dirty. Plumbing doesnt work. Bathrooms closed to customers because water doesnt work??? At a carwash???. Had to use employee bathroom. Pretty gross. Girl at desk.is rude..on her phone.. have to find another carwash. . You should too.
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January 2024 by Tahshia Singletary
I paid $27 for services that you would normally see at a car wash that only takes the dirt off. Not only was my license plate bent while going through the wash, the employees who were supposed to dry the car, didn't do a very good job of it. When I asked them to finish drying it, they looked at me and walked away to the next car. There was water left in the door jams. There was water left on top of the car. There was water left everywhere. The inside of the car was barely cleaned. I would not recommend Big Ed's and I will never return.
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January 2024 by G K
Don’t waste your money. We’ve been here couple of times always disappointed. Paid for gold interior and exterior. Car is still super wet and that’s the inside didn’t even touch it.
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November 2023 by Santiago Calle
I’m a US army active duty soldier. I came in today to get an oil change and a car wash at 5:30pm, when it says on google the car wash closes at 7pm. I spoke to a kid named Dan that was super rude and said the boss said to close up early and they close at 6pm. Why are you guys closing 30 min early? I still ended up getting a car wash. I think US military soldiers should get some respect.
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November 2023 by Nicholas J.
they were nice but I paid 30 dollars for an inside and outside wash and still had prices of dirt under the floor trash in the side pockets of the door. basic quick things that I shouldn't have to. not going again much better places for less money this was just open early.
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November 2023 by Jeffrey Fleming
Took my wife's car here for a $30 dollar inside out wash, and had to go home and clean the rims and windows all over again. Their rags left more dirt and haze than I originally had. It's sad that they rush on your car and barely clean it. Then their so called tire shine wore off before I left their lot. People work hard for their money. Do better.
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September 2023 by Maggie S.
I've been going here for years and have never had a bad experience. I always leave with a clean car and they do a terrific job vacuuming and making my car look new again. A few days ago I called them around 4 and asked If I could come in after work because I knew they were closing in two hours... but I just had an entire smoothie spill on my driver seat/ floor. I was not overcharged at all I paid for a diamond service and a shampoo to the front seat area where the spill happened . When I picked up my car I was SO impressed and I'm still impressed as I've continued to inspect over the weekend haha. My car looks NEW on the inside I'm not even kidding. Better than it ever has. The woman sitting at the counter even walked outside with me and helped explain exactly what I wanted when I asked about my charge and wanted to confirm the service (because it looked a little high). She communicated exactly what I wanted and adjusted the price accordingly... like seriously what business does that? Thank you sooo much this place continues to have my business.
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September 2023 by Ron Agresta
Had full service interior & out. Outside rear view mirrors half done. Inside rear view untouched. Got some of the dust off dash. Instrument panel untouched. Exterior ok but you only get 1 star for an incomplete job.
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September 2023 by Sahar Leister
Website says they close at 7. I called at 5:49pm to ask a question and the girl told me they're closing a little earlier today. I told her I could be there in exactly 7 min (I actually arrived earlier; within 5 min) , and if they would be able to wash my car and she said yes. I get there and they have cones closing it off. I ask the employees outside and they told me they were closed. I asked for a manager and they rudely ignored me and laughed. So I went down to their office and the girl I spoke to was there and all she could say was "sorry, I thought that they would be able to wash your car but they're closing now". You are an employee. That's unacceptable. My husband and I were searching for a new car wash to go to since we moved to Hawthorne not that long ago. I would have been a 1st time customer. If that's what they do to first time customers then that speaks volume of their customer service. I hate leaving bad reviews but they made me drive there with my 3 kids just to tell me they can't wash it. Now I understand why they have a low rating. I'll take my service to the CJ's down the street. Their reviews show that they actually care about customer service.
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August 2023 by Isabella Legra
I recently had the pleasure of visiting Big Ed's Car Wash in Fair Lawn, NJ, and I must say, it was an outstanding experience from start to finish. This establishment truly lives up to its reputation as a top-notch car wash, and I'm more than impressed with their exceptional service and attention to detail.
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August 2023 by Angelo Vargas
Amazing service my car was shining like new big eds does it right everytime!! I've been coming here for years, the staff is very friendly and if I ever need a little extra love on my extremely dirty windows they never have a problem going back over them.Services: Scratch removal
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August 2023 by Paul F.
Just spent 24.00 dollars there and have to go home and vacuum and clean my car what a rip off disgraceful work should be ashamed to call themselves a car wash save your money don't go.
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July 2023 by Rakan Momani
The worst car wash ever , workers cut my camera wire as shown in the picture, I showed the manager my record that’s proof my camera was working before get in there , he even didn’t apologise , or say that is their fault , beside of that they don’t clean car very well inside i still can see the dust .
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July 2023 by SANDIE LEE BUTLER
After paying $55 for cleaning they broke my inside door handle on the driver's side. The manager said it was already broken. Then how did I get out if the car in the first place? I watch them rush around trying to get to the next car. I took it to my mechanic who said it was not broken before.$225.00 to replace. AWFUL PLACE. Small claims court here I come.Service: Auto interior vacuuming
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June 2023 by Judy White
We went for interior and exterior. Greeter was professional but the interior wash was not good. Never cleaned the doors inside, didn’t wash the interior rear window, nor the cup holder between front seats. When we asked one attendant was polite, other guy beeped at us as we waited for the services to be done. Came on a recommendation but not anxious to go back.Services: Vacuuming
