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August 2016 by Thomas Martin
Atrocious. Overcharge, lie, misquote and damage everything. DO NOT USE.
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August 2016 by Alison Miksch
As every full review here states... this company is THE WORST. They are scammers and should be put out of business. I moved from PA to AL in July 2014 and it was the 3rd worst experience of my life... and I'm a cancer survivor. They provided a quote from the nicest guy over the phone. Set-up a date for pick-up and then never showed up. They turn the story around on me, rescheduled, showed up with a truck too small for all my belongings and blame me. My price goes from $5200 - $7600 - $$11,800 once loaded. Once they have your belongings you are at their mercy. NEVER SIGN THE SMALL PRINT ON THE BILL OF LADEN. My friend who handled my move on the PA end did sign. $.60/lb is what it states you get. Then in dealing with the settlement company they're in cahoots with they don't even offer you that.
They left behind 3 large pieces of furniture because their truck wasn't large enough so I had to spend more money to rent a cargo van to load and drive myself to Alabama.
Same story as other reviewers on the guys asking for tips. Even writing on my bill of laden as $300 being due them. Guys unloading on the other end want another $500 because of the stairs they need to climb to get to the front door.
Leather dining room chairs stacked by twos and only taped together arrive with dents, wholes poked in them, tape marks. Several boxes never arrive. I receive 3 boxes of someone else's belongings. A giant 100lb adirondack chair not on the truck. Antique french side chair has a leg broken off. Broken dishes. An office box with a Roledex in it with 20 yrs worth of contacts... gone.
Talk till I'm blue in the face to the most condescending fraudulent guy on the phone who basically just mocked me and got no resolve.
Horrible horrible company. They should be sued. They deserve ZERO stars.
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August 2015 by Mar M
Horrible corrupt company. Total scam. They completely botched every aspect of my move from NYC to LA from price changes, fraudulent charges, stolen, broken and missing items, late and no show movers. Do not use this company.
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August 2015 by Mikey Chill
All these review's where they receive more than 1 or 2 stars is a blatant lie.
They overcharge and steal your property (The property they don't break during the move)
Use anyone else but them, save yourself the money and the headache.
They are currently getting sued by several unhappy costumers, this should tell you everything. To piss someone off beyond the point of writing a bad review and to the extent of hiring a lawyer to sue them.
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August 2015 by Corrina Roberts
This company was a pleasant surprise to me after using far too many less than reputable local moving companies. They only charged me what they said they were going too(by the hour), and did not “low ball” the estimated time like so many other moving companies do. The icing on the cake was the 3 gentlemen they sent to me. Clean, friendly, accommodating, and extremely efficient. Not to mention I could actually communicate with them.
I just really felt like they truly delivered on their promises, and I got a great bang for my buck. Thanks again!”
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August 2015 by Kristina Banet
any good reviews on this site are written by people from the company. They have a pyramid scheme of dishonesty down. I will continue to make sure I post to every review site possible so to keep others from having to deal with the hardship I had. I was quoted $3500 and ended up paying almost $8000 once everything was on the truck. I only moved one bedroom and a living room and a loft. Completely ridiculous. I was quoted 4000-4500 by other big name movers, but went with them because the guy I spoke with on the phone was so kind and so trusting. Once all my stuff was placed on the truck, I was hit with a doubled quote. They wanted this IN CASH or they were going to charge me a credit card fee of 6%!!!! I refused and wouldn't pay until they waved this fee. Had i not had to close on my house the next day I would have told them to unpack the truck. I was stuck! When my things were delivered, I had broken lamps, picture frames and damaged furniture. My bed is all scratched, dressers have huge chunks missing from the wood. My brand new white couch has black Greece or ink all over the cushions. To top it off there are multiple things that never even got delivered. The movers were smoking weed in their truck on their breaks. The company is so crooked no matter who you talk to. They do not care about customer service because they already have your money.
The part that has me really ticked off is that i have thousands of dollars in damaged items and was put in touch with a customer representative named whitney who was very kind and listened to my complaints and acted like she genuinely cared. she called me back a few days later and asked me for a dollar amount that would satisfy me. I did research and based on the weight of the items i shipped my move should have cost around 4000. I requested 3000 in return considering my damages and the fact that i was ripped off to begin with. She said no that would be too high and I ended up settling with what I could get which was a little over $1200. I was told "Would $1200 be an ok amount to satisfy you." I said yes and about a month Later I called back and was told there was no claim filed under my name. I finally got in contact with Whitney again who told me she never told me they would give me $1200 she simply asked if this would satisfy me. She brought that number back to the moving company who denied my claim. WHY WASN'T I INFORMED MY CLAIM WAS DENIED. WHY WAS I LED TO BELIEVE MY CLAIM WAS BEING HANDLED!?
WHAT A NIGHTMARE. I WARN YOU TO WEED OUT THE FAKE GOOD COMMENTS ON THIS SITE AND READ THE NEGATIVE ONES. THEY ALL HAVE A COMMON THREAD AND SAY THE SAME HORRIBLE THINGS. DO NOT USE THEM! THEY ARE CROOKS!
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August 2015 by Joseph Herms
THESE GUYS ROCK! THEY DID MY MOVE FROM JC TO NYC & THEY MOVED MY DAUGHTER DOWN TO FL ALSO. BOTH MOVES WENT SMOOTH & THE MOVING MEN WERE COURTEOUS & TRUE PROFESSIONALS. THANKS GUYS! I WOULD DEF. RECCOMMEND RELOCATION SOLUTION TO ANYONE MAKING A LOCAL OR LONG DISTANCE MOVE.
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October 2014 by Leo Levani
This is the third time I used Relocation solution. After all three moves I can defiantly say that they are not scam like many movers. They have their own truck which was pretty large and clean like a new one. I saw it first when the movers came to my apartment to upload the stuffs. There was sufficient room in the truck to accommodate my four rooms items. The crews were expert and wrapped with plastic and use blanket for delicate items. They had top priority for the customers requirement. They truly exceeded my expectation. I would like hire them in my next coming move.
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October 2014 by hamad jones
I used Relocation Solution to move me from the city into Jersey last year. I don't remember the name of the crew now but they were great guys. Made the job go quick. I had had some scheduling conflicts and they were able to store my items for a few days for free. Needless to say they were my first choice when I needed to move again. Robert said since they had recently handled my load and were familiar with both buildings they could give me a flat rate without coming out. It's reassuring to know you're locked into a rate. The driver for my crew was named Kevin. Nice guy. Move went very smooth. From what I've seen of RS' s crews the guys are really good at packing the furniture. I have a lot of glass. But like last time it all made it without issue. Funny when we got to the new building one of the workers realized they moved my next door neighbor in last month. My only complaint this time around is they were booked out so I had to take my second choice for move dates but I won't hold it against them, it was pretty last minute.
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August 2014 by Mike Samual
It was definitely hard to request them for any more service after what we received from Relocation solution. I thought finding out a trustworthy mover might be complicated for me. But no, luckily I was referred for this company and that came out as the best for me. They came on time, finished on time and reassembled everything what was disassembled on move day. There was no hitch on their work. They did everything thoroughly. After my belongings were taken to their warehouse for a day, they came on the next day to inspect whether any other movable items were left. Then total stuffs were delivered in correct stint. I am happy and always want to work with this company.
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August 2014 by Aubrey Rembert
My experience with Relocation Solution was terrible. The quoting process was over the phone. The sales agent gave me a rough estimate of about $1400; No one ever came out to our apartment to take inventory of the things we had to give us a proper estimate.
I was expecting to underestimate the amount of things we had by quite a bit, not purposely, but because i'm not an experienced mover. I was expecting a moving cost closer to the other estimates (businesses that actually sent a representative to give a more accurate estimate) of around $2500. I decided to go with Relocation Solution because I figured the price would be competitive and I was pressed for time to make a decision.
The phone quote was based on medium boxes, although no dimension specification on what constitutes a small, medium, large, or extra large box. The quote ended up being more than double, $2900. The drivers then tried to make my wife feel bad for being upset over this bait and switch tactic. Lesson learned.
The movers arrived and gave me the new quote. The movers consistently asked me for a tip, even before they started moving. The movers even suggested the amount of tip i give them. They had my possessions in their hands; I felt trapped
The movers told me there was a 6% charge for the use of credit card payment, although this is stated nowhere on the “binding” estimate that they gave me.
They mentioned that they give no estimates on delivery dates, only that it was 24-48 hours before delivery. There are only very rough estimates. Our delivery was picked up on July 27th, with an earliest delivery date of August 4th. I called this company multiple times and was told i would be called back. It never happened. I tried to escalate the issue as high as i could, and when I got in touch with someone who I thought could help me, I was put on hold from 4:20pm - 5:03pm. At 5:03pm, the phone hung up. I tried calling back and the phone just rang.
Our things finally arrived in Florida on August 12th. Our boxes were smashed, and many of our dishes were broken. Boxes that were clearly labeled as fragile were crushed. This was not the worst of it. Two of our boxes were not even in the delivery! We are missing many items. To top it off, we were delivered items that were not ours. This business has terrible logistics and even worse customer service. A 1-star rating is much too high for this company.
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August 2014 by Dan
DO NOT USE THIS MOVING COMPANY!!! This company is the absolute worst company I have ever dealt with. The original person we spoke with was great and we thought this was going to be good. First of we had to keep calling to even confirm when they were coming. They then showed up late and proceed to complain about how much stuff we had. After finally packing everything, they told us the price was more then quoted. 2.5 times more then quoted! Not to mention they only wanted payment in cash. Which of course we refused and fought with them. The nickle and dimed us over everything. The quote was a total sham.
But We had no choice due to a time constraint. They then told us 10 days after we were promised a 3 day delivery. We fought and we're then promised in 5-7.
Just 3 days later they then called us at 1130 at night starting they would be there the following day at 9am
After our things were delivered, we then realized how poorly every thing was packed. Things were just tossed into boxes and we have Multiple broken items not to mention stains on a white couch.
We will be going after this company but wanted to warn anyone who may be looking... STEER WELL CLEAR OF THIS COMPANY!!!!
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August 2014 by Eric Bar
I just recently moved from NJ to CA and chose relocation solutions for my large cross country move, they were amazing from beginning to end and was prompt and effiicient and protected my iitems perfectly/ I would HIGHLTY recommend relocation solutions for your move.
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August 2014 by Brandon Johnston
Relocation Solution is an absolutely horrible company to work with. Their movers were completely unprofessional and were getting in our face about upcharges and even took the time to make a rest stop for 15-20 mins while working and getting paid on an hourly basis from us. In addition to the horrible movers, the sales person and support (when you call Relocation Solution) were also horrible and provided no help at all. At the end of the day this was one of the worst moving companies I have ever worked with and it ended up costing us nearly double what the original quote stated. Do not use Relocation Solution in Fair Lawn, NJ.
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February 2014 by Matt Fio
I used Relocation Solution to move me from Florida to New Jersey. They had moved several people at our company before so they came recommended by HR. I was a little concerned about doing an over the phone quote but they were very thorough. The price was very reasonable so combined with their reputation I decided to go with them. The actually were able to offer me an exclusive truck for the delivery. David and Miguel were great. I was afraid it would be too much work for two men but they said this is pretty much their entire life :) Everything went smooth on the load. The actually made it to Jersey before I did. Through in a week of additional free storage. Unfortunately the delivery was handled by a different men, but Matt and his guys took over seamlessly. Thanks for the great service and all the help. Will recommend.
