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July 2023 by gary kinner
Never had issue at this branch. Always friendly, quick service. And when needed they have had answers or suggestions.
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March 2023 by Carlton T
I went into the branch on 2/20 for a verification letter. This letter was supposed to be mailed to me. Here it is 3/10 and I still have no received it.After getting a bit irate with Supervisor Juan. To find out what is going on today. And magically the verification has been ready and available since 2/22.Juan never called me back and had another representative call me back. Who was a bit more down to earth and sympathetic of theSituation.Branch manager Ronnie has still not contacted me at this point. And since figuring it out I am still waiting for him to email it to me. They called me at 3:38 and it is now 4:18. 40 minutes and still have not sent the email.Overall bad costumer service and poor leadership of this branch.The excuse for no one knowing of the verification was because the associate was off on 2/22 and did not forward or inform anyone of the verification they received. Also they get a lot of emails. Again this speaks to the leadership inside the branch.
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February 2023 by Lou Suzay
I did'nt expect to see such bad reviews for this branch..?? I only dealt with the store manager Ronnie Ramirez, and he was the most helpful employee I ever dealt with, in any TD branch I've gone to. Every other TD branch in the area has had the worst customer service I've ever seen. I can't beleive TD allows this to happen. If you wan't good service, go see Ronnie Ramirez.. I was SHOCKED, at how helpfull he was.. SHOCKED!!!!
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March 2022 by Lisa Roxy
I just was racial profiled just because I withdrew 6000.00. Not a nice bank as a black person you don’t feel welcome into the bank. The manager, assistant manager and teller make you feel like black people should not have any cash. Another white guy next to me was withdrawing a large amount cash and he was fine no racial profile. Why support TDBank if as a black person you are treated like we shouldn’t have anything
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February 2022 by Loretta Thai
I have been using TD bank for decade, I used to go to the one on River Road. But they closed now, so i have no choice to use the brand. 6 months ago i came to get my document it take 15 minute. This time took me more than 1hour. The customer service at a desk a young face with a black headband. is not friendly, un experience, un know how to handle customer.( she ask me to wait for 10 minute for my document to be print. as mean time she took other customer in and turn out i have to wait for more than 45 minute. Let said I did told her I am in the RUSH. beside that bathroom also closed.) I have to ask the store manager. He came out and telling me that they change rule my document could take 24 hours. Such a childish answer. Like I NEVER OWN OR DEAL WITH ANY ACCOUNT. I call customer service at 1800 they told me take 5 to 6 minute to get that document done and let give them 20 minute to travel by email....( NOT 45 MINUTES). If the bank make customer to wait more than 45 minute for document that need 10 minute ...PLEASE SWITCH YOUR INTERNET SERVICE or may be put back previous manager and other teller. Look at all of the customer service in this store they so un happy working there. Face are no friendly at all. They messed up my plan on that date. I will never step back to this brand door again. CHASE SEEM BETTER.
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December 2021 by Ashley LaForce
Open the freakin restrooms already!! Covid has been going on for a while now. Customers who’s money you hold should be able to go to the bathroom when they use your branch. Open them up!!!
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December 2021 by Jeffry Rodriguez
Try to avoid this bank. Usually have one teller, ATM won't take deposits and the managers just sit while there's a big line
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December 2021 by Ross Kavkaz Express
Very poor service. TD bank worst bank that I had.
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December 2021 by pankaj patel
Very poor service working slow counting money by hand don’t use counting machine ??♂️
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April 2021 by Berlley Derilus
Poor service and long wait time. Took 15 min to get a 20 dollar bill. You are better off going to the TD on Lafayette in Hawthorne.
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April 2021 by Rodney
They have two speeds at the teller window. Slow and stop.
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March 2021 by Guti Sonido
Atm is alway down. No good
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August 2020 by Nina Love
Went to withdraw money, they told me they couldn’t withdrew that amount because the check I put in the other day was “pending” even though it went through..... went to another TD in fair lawn and they gave it right away ? they wasted my time with my baby crying in the back.
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July 2020 by Mia Leonard
This bank is closed permanently
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June 2020 by Anveta Flowers
This TD bank have all 4 lane open every since COVID-19. It start out with 2 lanes, which turn into 3 then 4. No long line blocking traffic. If there is lines it would be in the parking lot and not out in traffic. I personally never been there with long traffic. I pass a lot of other TD Banks when I'm on the road because the line starts in traffic.
