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February 2024 by Bella Bilge Celik
Terrible costumer service!!! They don’t want to help at all I was there to change my line to Verizon waited 30 min. There was no costumer inside at all. The worker came back I asked him is it done or how long it’s gonna take he said he didn’t do it. He was so rude didn’t want to help had bad attitude. Never go there again!!!!
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February 2024 by VKN
Long hair guy he’s so rude he doesn’t wanna work there. I’ve never seen bad customer service like that in my life ….
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February 2024 by Joanne Frankel
I just purchased a new phone and Kunj was the person I dealt with. He was professional, knowledgeable, and extremely helpful. He answered all my questions and was extremely patient with me.If I ever need anything else I would only go to Kunj.
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January 2024 by Dorothy Prindle
Jeremy is so kind and thorough!
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January 2024 by John Cleary
I went in for assistance with my phone. The employee was so disrespectful and refused to even let me explain my issue before they tried to just sell me something else. Truly the worst experience I've ever had
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January 2024 by Gail Braun
I couldn't be happier ! Thank you Jeremy
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December 2023 by Joe Laczko
Jeremy was awesome ! In and out service
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December 2023 by Harmonic Home Services LLC
Horrible customer service in the store.
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November 2023 by Julianna Berggren
Came into the store to ask a huge favor of Kunj who was the first person to help us with phones, gizmo watches and home service from Verizon when we moved to fair lawn. He was patient and kind and so helpful. Even making himself available late into the evening to trouble shoot issues with us.Today I came in with a dead phone swearing I’d be buying a new I phone cause the issue was irreparable. But lo and behold Kunj came through and fixed my phone in seconds. Saving me headache and money. Awesome guy. Good friend. Always available to help.Thanks Kunj!
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November 2023 by Jim Durante
Quick and efficiently taken care of while getting a new phone ! I was in and out 20 mins , definitely recommend Jeremy!
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November 2023 by Michael Katsva
Great patience and service from Jeremy wish I had him as my original person
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October 2023 by anthony gagliostro
At the store, Kunje is always a pleasure to deal with. He is so personable, professional and knows every in and out of the equipment and technology. Excellent place to shop. They know customer service. Kunje is the best there. -Tony Gagliostro
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September 2023 by Lubna Al akkad
Bad assistant manger guy his call his name Mike I am not sure that really the manger or not not wearing any clothes or name label under his name very rude not respect he like to sold stuff just not do return service at all has no excess to Verizon system at all just personal corporation business used name Verizon to sold the stuff belong to Verizon but so not honest guyI advice every costumers not stop in fair lawn location this location at all bcz they will not happy or responsible to help costumers after they leave with purchase
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August 2023 by Daniel Zuberman
Absolutely terrible! Do not do any business here at all!!!!!!!!!!!!!!!!!!!!! I came in to the store was talking to one of the reps there. We were discussing a 1 line plan that was 80 a month and Rep very clearly told me several times that I would get the iPhone 14 with the plan for free. I didn’t have my drivers license that day so I told the rep I would come back the next day being today and Rep told me he would be there first thing in the morning. I was at Costco before I went to the Verizon store and Costco has a Verizon stand in the store and I spoke to a rep there who confirmed the same deal but if you get it at Costco you get an additional 250 gift card. So I called the store to see if they would match and spoke to I believe based on other bad reviews probably a Mike or Jeremy or John. And this guy was condescending and extremely rude on the phone. First of all he told me that the deal only comes with an iPhone 13 not a 14 which he is wrong about. And then he has the audacity saying that he can’t handle me right now with a question because there are other customers in front of him. Then why answer the phone? I will certainly not give any business to this store at all. And highly recommend the sales reps here get better training. Do not shop here!
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August 2023 by Cookiez_for_life Soder
I was content leaving the store, knowing I would never come back. But then when I dealt with another store and found out nine months later that this store never applied trade-in value of $800 for an old phone, I felt compelled to say something. used to be a great store to work with under previous management and a couple of the employees. I dealt with were borderline, sarcastic and acted like I was doing them a favor by going there. This is something a good manager should see highly recommend the Wyckoff store in Boulder Run.
