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April 2024 by Andrew H.
I came here after a wedding and they said the kitchen is closed. So I ordered some stuff on uber eats and opened a tab at the bar. They then told me that if I want to eat it in the bar it will cost $100. I thought that's BS. So went to the front desk (security at the bar told me about the $100) the front desk then backed it up that we would have to pay $100 to eat the food I ordered. Guess I'll never be staying here again.
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April 2024 by T M.
Called on Wednesday to inquire about a short stay for Thursday at which time I was advised to call back on Wednesday morning to check on a short stay availability. I called back at 12:30 pm on Wednesday and asked again about a short stay and I was advised that one would be available so I planned accordingly but when I arrived 2 ladies behind the counter said they were not accepting short stays so I could pay full price or go somewhere else. I advised them that I called and followed the directions of the morning person and again the ladies would not budge and told me that they would speak to the morning person but would not honor the short stay so I either pay full price or go somewhere else.
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March 2024 by Zachary C.
My recent stay at the Best Western exceeded my expectations, largely due to the exceptional service provided by the desk attendants Miko and Victor. Despite encountering an unusual food issue following a family member's wedding, Miko in particular went above and beyond to assist us, demonstrating a level of kindness and attentiveness that rivaled even the most luxurious establishments. While the accommodations themselves were in line with what one would typically expect from a Best Western, it was the unparalleled service that truly set this experience apart. Miko's genuine concern for our well-being and willingness to assist with our unique situation made us feel as though we were guests at a five-star resort, rather than a mid-range hotel. He could have easily said no and I wouldn't have thought less. In a world where customer service can often feel impersonal or transactional, encountering someone like Miko and Victor was a breath of fresh air. Their warmth and dedication to ensuring our comfort made our stay truly memorable and enjoyable. I recommend this Best Western highly, particularly for travelers who value exceptional service and genuine hospitality. My experience with Miko and Victor exemplified the best of what hospitality should be.
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February 2024 by Beth
The front desk staff, especially Maria, were so friendly & accomodating. How they dealt with my frazzled & exhausted mind was beyond words. I cannot speak more highly of them. Rooms quite, clean & comfy. Thank you Best Western of Fairfield!
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February 2024 by Rachel Roman
This hotel has a stunning lobby. It is beautiful, historic looking and smells nice and clean. Staff is friendly. The location is great. Near many shops and food places. The rooms were clean and comfortable and breakfast was exceptional. Eggs are made fresh right in front of you.
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February 2024 by Badea Cristian
Rooms: Very clean roomsFood & drinks: The food it’s awesome in the restaurant near the hotel.
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February 2024 by Seseley Everett
Very nice
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February 2024 by Haytham Ismail
Kudos to management and staff. Excellent clean renovated room with double queen beds, kids enjoyed the stay and had a yummy breakfast.
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January 2024 by Wilbur & Sabastian's, a small bistro Ltd.
This is probably THE nicest Best Western I have ever been to. The lobby is stunning. The staff are warm and welcoming. The rooms were clean and spacious.We came to stay here for a wedding we were attending to nearby.My only negative is that if you are not coming in from the side of the highway that it is on, you will have to drive quite a bit to double back to the hotel.The continental breakfast is decent, but a bit disappointing considering how nice the hotel is. There is an omelette bar, but only offers 3 toppings (ham, cheese and onion), some of the usual sweet pastry and a DIY waffle set up (only butter and syrup). I do not expect a lot from included continental breakfast, but since this hotel was so stunning and to have a full-on Italian eatery I thought it odd to have an underwhelming breakfast offering.Beds are very comfortable, bathrooms are bright, spacious and clean.Shuttles are available, front desk is very helpful. We would stay here again!
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January 2024 by Tim Haggerty
Attended a wedding nearby and stayed at Best Western. The room was excellent.
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January 2024 by Caitlin Vargas
We created a block at this hotel for our wedding, the hotel itself is very nice - they have great amenities as well. We however were disappointed in working with Maria. Prior to touring, we asked for all availability and even confirmed on the tour, at the end when we expressed interest in the block, things changed and suddenly some of the things we wanted were not available. We were told a bridal suite was available and it was not, this was a big reason we wanted to go with them as it would have been beautiful in photos for getting ready. Then the bridal salon, which you pay extra for, was also no longer available.. On our wedding day we were expected to switch rooms, it was challenging and long story short, we ended up not even staying in the suite. It's not something one should worry about on their wedding day. After lots of conversations on empty promises, we were offered (at a fee) a conference room, which didn't make for great pictures, they wanted us to pay for catered food and not bring our own - we were already beyond frustrated and they dropped that. The bar was great for the after party, staff working at the hotel (with the exception of Maria) were helpful and very sweet, and overall it was a nicer hotel than others we explored.
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December 2023 by Sheryl Thailer
We needed to stay here because of its proximity to a wedding. It was okay for that purpose. The bed was comfortable and the room clean.
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November 2023 by Terry Stein
If you are in the Fairfield NJ area, you will find this hotel a great option. The hotel lobby was beautiful, the rooms were modern and amenities were very good. The free breakfast each morning provided a lot of options and even had a omelet and egg station for their guest. It was my first time at a Best Western Executive Inn and it was a great experience.
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November 2023 by Jacqueline Gringauz
My family and I stayed at the Best Western Fairfield Executive Inn the night before and of our wedding. My husband and I could not be more grateful and thankful for the lovely stay. The suite was pristine and the service at the hotel was wonderful. Maria was extremely helpful throughout this entire process from the room blocks to the shuttle service for our guests. Everything was done in a timely fashion and always with a smile. The restaurant in the hotel, Cucina Calandra, was great. Thea and Jody were very helpful throughout the process and made our rehearsal dinner wonderful. Thank you again for a lovely time and we can’t wait to come back!
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October 2023 by David K.
After staying here for three days but checking in for two - I have become the Duke of the Best Western in New Jersey. I can feel the jealousy and know I will be dethroned quickly. So allow me to describe my Dukely stay. I got to experience everything at the hotel from the bar to the conference room. Staff is exceptional-greeted warmly every morning. There is no room service during the stay unless you request it. Not a biggie - but some people griped about it. Food was really good at the bar. The pizzas are really big for one person and the burgers thick & juicy. In the mornings, they have a complementary breakfast with an omelette bar. I wish I knew the lady that organized our meeting room - but she was fantastic. It was a little rough in the beginning, but she is an incredible organizer and fixed everything within minutes. The only complaint was the equipment had a bad HDMI cable which was distracting during the meeting. The rooms are very clean and maintained - it's just an older property (that's the loss star). The venue is huge and looks like they do weddings and other gatherings (huge outdoor tent for entertainment). So I'm rating this an above average 4. And that should say something because I would rate myself a solid 3 - - and I'm the Duke of the Best Western at Fairfield, New Jersey..,,
