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January 2024 by Marge Giaquinta
Many thanks to Tom Carrea at the Fairfield showroom for making the process of replacing my appliances a pleasant experience. His years of product knowledge and his installation recommendation was so helpful in making decisions as to what would be best. I am so happy with the outcome. Tom was easy to work with...friendly but very professional, great on follow-up and always available to reach, even on his day off.
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January 2024 by Anya Singleton
Had an excellent experience working with Billy Fitzgerald. He was knowledgeable, organized, and he and his team worked quickly to resolve any issues. Would highly recommend!
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December 2023 by Homer Grownholio
Great selection and quality products. Remodeling a bathroom and found all our fixtures here.
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December 2023 by cindy spies
Tom Carrea was the best! We found the correct refrigerator replacement and installer all done by phone!! He is so efficient and even found the last one in the warehouse! I have used him before and I am a return customer
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November 2023 by Anthony Popola
We purchased a new refrigerator over the phone on Saturday for my mother in law in Nutley (88 years old) , we live in Caldwell and our kitchen appliances ( JennAir) were purchased through Karl’s, 16 years old when Showcase remodeled our kitchen , I understand Ferguson took over Karl’s. Delivery got all screwed up, but I won’t name any names, thank you Coleen M for getting the job done today. It is greatly appreciated.
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September 2023 by Daniel Prata
Needed a Washer and Dryer. Met Tom (Thomas) C. I told him what i was looking for. He was able to provide me all the information I needed and recommended a great product. Also he educated me on a Lint Bucket for the Dryer (Who knew). Always has a great experience at Karls/Ferguson Appliance. Will continue to do business with them in the future.
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September 2023 by Holly Garreau
Absolutely wonderful experience thanks to Wendy. Wendy was so very knowledgeable, but the magic was her caring about me and wanting to make me happy. Wendy went out of her way to fulfill one of my dreams, which I thought was unattainable and Wendy made it possible. She has my loyalty. Thank you Wendy
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August 2023 by christine falconi
I have lived in my home for 43 years with the same kitchen which was in fantastic condition but after all those years I wanted a change. I shopped around at many stores for my appliances. I am not a fan of sales people from cars to appliances. I find them only interested in the sale not the customer. That was except until I meet Wendy Johnston at your Fairfield location. She spent a great deal of time taking with be before even showing me the appliance. She listened to my likes and dislikes in appliance and then showed me many options. She was so kind, professional and really understood me as a client. After the delivery she called to see how things went and assisted me with the rebate program offer by the mfg. I must have spoken to her 5 times last week alone about various questions and she was extremely patient, responsive and happy to assist. Now my opinion about sales people has changed completely. If you're planning on making an appliance purchase please go see Wendy you will be very happy and glad you did! Many thanks to you Wendy, you are a true asset to your company...Christine
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July 2023 by Terri Blancone
I've been working with Wendy Johnson in the Fairfield Ferguson's for many years even before it was Ferguson's. Her service to my client's, my family and myself have always been outstanding. She is knowledgeable and informative about the products and appliances and able to assist in the selection process intelligently. I can always count on her to follow up and assist should any situation arise. I have complete faith and confidence when I purchase through Wendy because her product knowledge has never steered me wrong!
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July 2023 by Madeline Carrea
The Ferguson showroom in Fairfield NJ has one of the nicest displays of designer pro series luxury appliances in NJ. If you’re looking for theses type of higher end kitchen appliances Ferguson is your go to store. They also have lighting and plumbing trim that is also beyond beautiful. The service is exceptional and the sales people are very knowledgeable and pay attention to every detail throughout the entire process. Thank you Tom and Ferguson Team so much for your unique customer experience and service!!
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May 2023 by Pappas Bland
Wendy Johnston is beyond compare – we were cared for, we got what we needed at a great price, and we had fun at the same time. This showroom is particularly spacious and beautifully laid out – we went on a Friday and received wonderful service. All in all it was a fantastic experience in the midst of our stressful building project – thank you for this moment of peace.
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May 2023 by Marie Hunt
I give Wendy Johnston, from Ferguson, a 5 Star review. We did a last minute kitchen tear out and we were in need of all new appliances. With these crazy times we live in, it is impossible to go into an appliance store and simply buy an appliance and have it delivered in a timely manner due to supply chain issues, missing parts, and backorders. Wendy tracked down every appliance I was looking for, kept us updated on shipping dates, and worked outside of her standard showroom hours to make sure we were happy --and supplied. Our new kitchen will be spectacular thanks to the personal assistance we received from Wendy! I highly recommend asking for her when shopping at Ferguson!
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May 2023 by Matthew Gregorio
Tom was the best! He's extremely knowledgeable on every product. He advised us on the best product for us. Our fridge was delayed until September, Tom called in May to let us know it was in and could be delivered within a couple of days.The entire staff was accodamting while at the showroom and also during the delivery process. I feel like I need to buy other appliances from them even thought I don't need any.
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April 2023 by Judy H
Tom Carrea is the best! I have bought 4 appliances from him just by phone. He knows just what you want . Tom Carrea is very knowledgeable and friendly! I have received my order in less than a week or sooner. The delivery man and installers are efficient and neat.Thank you Tom and FergusonT
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April 2023 by Chris B
Great customer experience provided by Tom Carrea. Tom was very friendly, patient and helpful in helping me find what I needed, took extra care to ensure the delivery and install was seamless, and was prompt and professional in communications. Overall, making things easy for me as a customer and confident in my purchase.
