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December 2024 by Chally T
Top service wouldn’t have expected anything less
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July 2023 by Tony Ventrella
Literally the most unorganized store. Been calling and emailing for over two weeks about a part. When I called , i was told “we will get to you eventually “. That was 12 days ago.I will never push to sell this product anymore because of how hard it is to get in touch with anyone for help.
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April 2023 by Alex
The guy on the counter had me on hold for 10 minutes ,, then after he pick up the phone I told him which part I need he was like we have it come to store , then I asked what’s the price he was like I’m too busy right now to give you the price I will call you later I have another line I have to take
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March 2023 by Juan Soto
If you do not want to work, simply stay home. It's not right that you have your customers on hold for 20+ minutes simply waiting for the clock to hit 4:30pm so that you can go home after a day of doing nothing. Being out on hold and passing by the store to see nobody inside say's a lot. Very unsatisfied with this type of service.
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March 2022 by Kelvin Hernandez
Great customer service. As a contractor very easy transaction
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March 2022 by Jason LoYacono
My experience at this supply house was Seriously one of the best ! And I am a HVAC Tech so I go to a lot of supply houses But this was to go above and beyond so I had to write about it. Lou the manager was very helpful and patient helping me find the correct control board even though I did not even have a model number !! Most people would have probably stopped right there and sorry I can’t help you but Lou did! I am very grateful for that kind of service you know !! And when the board came in I was of course running late but Antwon stayed a few extra minutes for me to get there even though it was the end of a Monday when most people just want to go home at the end of the day , but he stayed and waited for me to get there,,,,, now a days nobody waits for anyone and for that thank you man I was able to get the job done that same day and made customer very happy !! It was all due to the joint efforts of both of these guys and wasn’t even expecting that but I was impressed!! Thanks again you guys !! I will always recommend that branch to everyone I know in the business! ???
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March 2021 by isthisoneunavailable
Easily the worst supply house in the state. Rude employees if we don't call a half hour early, but nobody ever answers and then we sit in the parking lot for 45 minutes on hold - but then my boss call and mysteriously they answer after 3 minutes. This happens consistently, and the rudeness if we don't call a half hour ahead of time has been going on for years, well before the shutdown.Everything is there until you show up - then SOMETHING is at another location every. Single. Time.The dude on the phone plays stupid. Blames a bad phone system and being swamped all the time, except the less people are there the longer your service takes. Almost like he only hustles to get people out the door if theres a bunch of them.
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March 2021 by Daniel Barragan
counter people are terrible here. no one answers and if they do they tell you to call the 800 number and quickly hang up.
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March 2020 by Frank Hulse
Great customer service
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March 2020 by Mono Mono
All the time I call no body pick up the phone for some reason I am very disappointed
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March 2020 by david alexander
Customer service by Antwone was outstanding and very professional!
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March 2020 by Ty G
Always reliable when in the search for Lennox parts!
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March 2019 by John
Great hvac supply house for contractors
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March 2017 by Elias Maria
Good services
