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January 2024 by JUDI RAMIREZ
Had a great experience today purchasing a kitchen and dining room set from Charles today. The prices were right, got free shipping and Charles is a great guy. Will definitely be back for more furniture in the future.
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January 2024 by Katie Witterschein
Looked around the store with Jeff and left with some awesome pieces! Jeff was very knowledgeable, patient, and had a great personality! Would definitely recommend to a friend.
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January 2024 by Paola Fernandez
I had a fantastic experience at Value City Furniture, largely thanks to Joshua. From the moment we entered the store, he greeted us warmly and promptly assisted us. I explained that I was looking for a bed frame, mattress and box spring, and he swiftly directed me to exactly what I needed. Joshua was incredibly patient, answering all my questions with a genuine willingness to help.Not only did he cater to my needs, but he also went above and beyond by assisting my parents in finding the perfect couches. Joshua's exemplary customer service, product knowledge, and patience made our visit truly enjoyable. I highly commend his dedication and professionalism. Thanks to Joshua, we left the store satisfied and confident in our purchases.
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December 2023 by Yoni Brick
was great at first. Unfortunately they aren't transparent with their shipping time frames and details. Never have I had such a drawn out and poorly communicated process. I've had to also call them when told they would contact me numerous times. very disappointed and wont be ordering again. I didn't cancel my order because it was on a sale and can't receive an equal product at this point within a reasonable time frame from any other suppliers.
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December 2023 by joyluck koneti
The sales person let us in early into the store and was very informative. Appreciate the customer service and the genuinely nice attitude of the person. Could not spend much time but will definitely come back to buy - nice collection.
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December 2023 by Crystal Ortez
Vess is the person to ask for when visiting the Fairfield location! He is truly amazing! Not pushy AT ALL! He is very knowledgeable on how to help you reach your goal for the space you are designing. He is so personable, and quickly makes you feel comfortable. We had such a great experience with him by our side and we will absolutely go there again the next time we are looking to purchase any new pieces for our home. Thank you so much Vess, for everything!
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November 2023 by Gerald Smith
Jeff, who I believe was a manager was very helpful and knowledgeable. No pressure from him whatsoever, as he let my wife and I take our time and try out many different mattresses. He gave us quotes for the one we were interested in and in the end we were able to pick the best one for us. The rest of the staff were very friendly and helpful too. Will be going back for our next purchase!!!
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November 2023 by Patty Spango
My salesman, Charles Blackwell was the best!! Honest and upfront from the minute I stepped into the store. He is the reason I bought from Value City
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November 2023 by belita brown
Jeff Warren was extremely patient professional and helpful with our purchase at Value City. So Thanx A Million Jeff with helping us with tying down and making that “ humongous picture” secure so that we can get it home! You warned us???However We made it home slowly and safe ✌?The Browns
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October 2023 by Sabrina Nielsen
Save your money and run. This couch is not even a year old and it looks like this. It’s barely sat on. I spent over 3 thousand dollars on a “custom colored” couch. I could cry every-time I walk past this couch. This place is a joke and cheap. Couches aren’t cheap anymore and to receive an item like this, is beyond disgusting. This company should be ashamed of manufacturing such garbage.
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September 2023 by Phyllis Bivins-Hudson
Heidi is awesome! She is so personable and quite knowledgeable of her products and beyond. By the time we finished our purchase we felt like family. And she is very professional. What a great experience.
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August 2023 by Veronica “Ronnie” Pettiford
The salesman Joshua was extremely helpful, knowledgeable and attentive.I came in frustrated from my experience at another furniture store and he made my frown turn upside down. I was unable to find my “perfect” living room chair but settled on possibly buying a new bed frame. Joshua was very patient with me as I browsed through the endless choices and was able to finally choose one. The only dilemma is will it fit under the mural over my bed? I will most definitely return to Value City for my home furnishings because they have spectacular customer service!
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July 2023 by Luci Corazza
Sales person Vess and manager Ahmad Habal were very helpful with an excellent costume service from both of them . Definitely will shop at VC furniture again .
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July 2023 by Crystal Olson
Jeff was great- helpful without being overbearing. Just got an awesome couch and by far the cheapest in the area without being low quality. Thrilled with our purchase and experience - thank you!-Crystal & Dan
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June 2023 by sabrina ortega
My family and I purchased a sofa and a love seat back in December at this location. The delivery took over a month since we did a custom color. The items were received, delivery men damaged the bottom of the legs while carrying it in. Fast forward five months later. We were assured repeatedly that these products were high quality and extremely durable. I can tell you with over purchasing 4 living room sofas in the past this is the lowest quality piece of furniture I have ever purchased. I was better off going to a thrift store. All the stuffing in the pillows have vanished to being flat, the couches do not even feel like the couches we tried on the show floor when we purchased. Be very careful purchasing from this company. The company and products are beyond horrific. The couches we purchased back 5 months ago look like the couches we purchased 4 years ago that we were replacing. I would never recommend / purchase from this store again. With the money we spent its embarrassing to see a product with such low quality.
