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January 2024 by John H.
The employees I interacted with went on and on about how the Ciocca dealership chain only got so big because of how well they take care of their customers. I'm calling BS for the following reasons: - bought a car several weeks ago. Got locked out of the MyAudi key user system. Since it was a used car I didn't receive the key fob code to log in again. Contacted salesperson for assistance. He said he put in a support ticket, but that was two weeks ago. Haven't heard anything since. I'm going to need to try Allentown Audi to see if they are willing to help me with this. - they messed up my registration - used my old address when I explained to several people several times that they should use the address on my official license addendum document (PA doesn't issue you a new license when you change your address, but rather an official card with your new information). I was also shocked that I received a new license plate (new number and everything) in the mail when I emphasized to the salesperson and the finance manager that I wanted to transfer my existing license plate. Originally they didn't even offer this as an option - but why wouldn't I want to transfer my old plate when it would save me over $100? So not only did they get the address / registration wrong, but I was also charged more for it than I should have been. - they put a dealer sticker on the car that was not present for the test drive. Cmon guys, really? At least ask my permission first. There is no way I want to drive around advertising their dealership when they can't provide basic post sale support or handle simple things like a license plate transfer. I was expecting a better customer experience from a luxury brand. The employees I interacted with were friendly, but their lack of attention to detail and poor post-sale support clearly shows that they don't actually care about their clients. This isn't personal, but I'm very disappointed. Going forward I don't intend to spend any more money than I have to at Ciocca dealerships. I will actively seek out an Audi dealership owned by another dealer group for any future service needs. I'm giving this business two stars because I did get a decent deal on the car - I had been watching the market for this model for several months so I knew the price was right - and I appreciate that they didn't play the "surprise! You have to pay $3k more for paint protection that we already installed" game.
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December 2023 by Darlene P.
I had just bought my Audi Q5 used (not from the dealer) and I found I had an issue with my license plate holder. I pulled into Audi and they could not have been more helpful. They found me a part that would work and installed it free of charge within 15 minutes. I will definitely be bringing my car here for future maintenance. Excellent service!!
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October 2023 by K S.
If I could give a "no star review" I would. I have a 2015 A3. It spiked a temp gauge and wanted to see if it was a sensor issue or something actually that needed more attention. I dropped my car on a sunday and received a call on monday. The "Customer Care Specialist" asked if I had received the video from the mechanic. I had not. I asked if it was via email or text and she said text. I told her I had not received anything from the mechanic and apparently there was no need from her standpoint to have it resent. She informed me that the breather and crankcase had issues that required $2300 of repair work (including labor). She also said the mechanic found a leak in the thermostat. He said that needed replacing and that he suggested I also replace the water pump. I asked if the water pump was damaged and she said no, but the mechanic is suggesting it so that if it failed sometime down the road, I would avoid having to duplicate labor costs (since the pump and thermostat were next to each other). I said, if it's not broken I'm not going to pay to replace it and I asked for an amended estimate. She informed me that the mechanic had left for the day. She was going to text him and see if she could get a response but if not, she would get one tomorrow and let me know. This was on a Monday. Tuesday came and went, no call. Wednesday came and went, no call. Thursday at 11:36 am I CALLED and asked about my vehicle. If I hadn't called there was NO WAY I was getting a call from them. The Customer Non-Care Specialist" said "oh hey sorry I didn't get back to you. My mechanic was out sick the last 2 days which is why I didn't get back to you." Thank God she must have known I'm clairvoyant and knew that was the reason or otherwise I would have thought her unprofessional and discourteous. I told her I would not be using their service for the repairs and I picked the car up on Thursday night. Friday afternoon I dropped it off to a real mechanic (Anzo auto Repair (in the Exxon Station at 228 West Northfield Ave in Livingston). He was obviously busy so I left him my keys and the Audi mechanic's report and diagnosis form. He called me the next day, yes, Saturday. He literally walked me through his diagnosis. It was an 11 minute conversation. Three things stood out. 1. The breather/crankcase associated hoses/clamps needed tightening but otherwise the unit was fine. No replacement or repair needed. 2. The thermostat and the water pump are a SINGLE UNIT. They can't be replaced separately as the Audi folks had told me. I mean, are you kidding me? 3. Anzo told me the cost of the unit was $450 and the labor of 4 hours would be $125/hr ($500). He saved me over $3000 from these Audi criminals. AND he was polite, communicative and professional. I picked the car up this evening. Running like a champ. I'll update if things go south but this man had Audis, Mercedes and 2 Lamborghini Urus in his lot. Apparently his reputation is solid enough that people trust their $200+K vehicles with him. The Audi of Flemington clown show is out. You all should be embarrassed of how my situation transpired. An apology would have been a start but not only didn't I get one the day I picked up my vehicle, I didn't get one after responding to a "Service Follow Up" text sent out by Audi. JOKE! Bring your vehicle ANYWHERE other than these unprofessional price gouging criminals. If you're close to Livingston (or not even...I drove 45 min and it was well worth it), bring it to Anzo.
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April 2023 by David Pratten
We have received excellent service here throughout the years, which is why we keep coming back. The staff members are willing to work with you and actually understand how to handle a customer. Over the years, Mark has consistently provided excellent service.
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April 2023 by Lydia Shaw
The people at this dealership treated me with much respect and care. Although it wasn't my first dealership experience, it was the greatest so far. I have to say that I genuinely trust these people a lot, especially Mark, and would definitely buy from them again.
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April 2023 by Thomas Lopez
I wouldn't think twice about ordering from them again. Thanks to Mark's excellent suggestion, I changed my mind and went for an Audi R8. They also have excellent customer service.
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March 2023 by Molly C.
I love my e-tron A3 and the service here is generally good. BUT, I just paid $692 in labor to replace a faulty sensor that cost $71. Nothing was wrong with the engine (engine light went on), it was just the sensor. I will definitely THINK TWICE before buying another AUDI. All it takes is a longer wire to make a sensor accessible. BTW - there is NO indication on the invoice for how many hours this took OR what the labor rate is. VERY UNSETTLING - NO hours and NO rate quoted on the invoice, just $69285. What is the typical rate - $100/hr? Did this really take 7 hours??
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February 2023 by Minetya J.
Super knowledgeable, friendly, transparent, and realiable team of professionals. I had the most amazing experience at this dealership. I recommend them highly; will not go anywhere else for my Audi!!!
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February 2022 by Nancy T.
I'd first like to say, I love my new S5 sb!!!! My husband did most of the "hard work" in ordering and obtaining this car for me but my own experience at Flemington Audi with Mike was great. Mike is a very personable and courteous gentleman. We had a little bit of a drive and he made sure we had drinks and while we were waiting on Joe he had me go ahead and meet my new baby. Being that this wasn't my first Audi, I knew most of the ropes around the insides but he made sure before I pulled off the lot that I was completely comfortable and set. Mike showed me a few updates inside including the touch screen. He helped me reconnect into my MyAudi account and link it to the new car. Once Joe was ready for us we were walked to his office. He was a very personable guy, really liked his positive attitude. He made sure I understood everything before moving on, we had a-little small chat and everything thing went smooth. Before i peeled off, Carlos from service was so kind as to congratulate me and say he loved the color we chose. He was such a nice guy and he says he loves his (same car). Carlos was so friendly I felt like i just gained a new friend after our lite chat. If I didn't live so far I would definitely choose this location for service. My experience at Flemington Audi was fast easy and smooth, everyone there was very polite and attentive and so personable. You guys rock!
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January 2022 by Joshua I.
I don't normally leave reviews but I work for a company where customer service matters. Nothing says a strong representation of inclusion and diversity as telling someone converted in tattoos the car they are interested in is "pretty but might be too expensive" in the words of Debby and John. I never had to fight to buy a car in my life and every add on was responded with "that's more money" and "you should wait to buy the car". When I went in to actually buy the car, John told me that he had a delivery as in he didn't have time to help me. They wanted my trade in my car months before I got mine. Which I could manage, however John let me know I could get my car in 6 months, 8 months, or not at all. Which leaves me with no car. Which is the whole reason I'm here in the first place. The over all experience was pretty profiling and not worth my energy. I did however order my 80k car somewhere else. Hope you have better luck there. Chris the manager can reach out anytime. I'll talk to you about your entire dealership and all the changes as a leader you should be making with staff that's been there 10 year plus.
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December 2021 by Viral D.
I was bought new car from this dealer on year 2015. After 75000 miles in my car started oil consumption issue. I spoke with servicer representative and she told me to inspection for oil consumption test and charge for $300 for two times check. I called to Audi co. direct to them and they told me to contact your original b dealer and explain that Audi Oil burning issue only model for during product years 2009 to 2013.when I go there and no one response to me very well. Very bed experience fro this Audi dealer.
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September 2021 by Chris K.
Doug and Debbie were great. I spoke with them through email and finally went into the dealer on Saturday. They made our first Audi experience great. We will definitely be going back and recommending this dealership to friends and family.
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April 2021 by John O.
Honestly, I would prefer to buy my next car from any other dealer. I found my recent experience with Flemington to be less than upfront and honest. I received monthly "Account Notifications" from this dealership with specific offers. These written offers were not generic, they specifically referenced my car, my VIN, and included accurate estimated mileage. These offers were dismissed and they failed to honor the values offered. They claimed that these offers were distributed by a third party. This was clearly a "Bait and Switch" marketing effort which may very well be considered fraud. Because of this, not only would I avoid ever buying a vehicle from Flemington, I will actively discourage anyone I know from buying a vehicle from Flemington.
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March 2021 by Brad S.
Smooth and easy buying experience with Flemington Audi. They provided not only the best pricing I'd seen, but a transparent closing without surprises. Vivian, Debbie, Peter and Ryan were great to work with and absolutely no drama. They treat you like valued customers.
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August 2020 by H M.
A number of friends highly recommended this place, so we made the almost-hour trip. They are known for their honestly and prices and they stood up to both. Could not have been more accomodating, knowledgeable or kind and I never felt pressured. Richard Kuras was our salesman, Jon Budd was our finance guy and the manager on hand, Alan Causing, were exactly what you'd want. Best price and I love my Audi Q5!
