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February 2024 by Ramzy N.
An absolutely surreal experience. My Hyundai Kona EV had a recall on it, so I scheduled the service. FBH spammed me with bot emails and texts to remind me of my appointment - sure, fine - but when I arrived, they informed me they couldn't do the service that day. I had scheduled an appointment with the sales rep I had leased the car from nearly three years earlier during the service to discuss keeping the car and buying a second one. That rep, who confirmed the appointment, wasn't there - they passed me off to another rep. I told him my intentions, he had no reaction and went to some back room. He returned with two quotes that were $100 higher/month than the ads they were serving up to me. I asked him if there were any upcoming sales or promotions and he gave me a nonverbal ¯\_(ツ)_/¯. It was right before thanksgiving; I asked about Black Friday: ¯\_(ツ)_/¯. My lease was up in February; I asked about December and Presidents' Day: ¯\_(ツ)_/¯. He didn't say any words. He just shrugged at me like a bizarre moron. So instead of getting two cars from them, I'm going with zero. When I got home, I got an automated email from the service department saying "things happen, it's okay" insinuating I didn't show up for the service appointment they were unable to complete. And then the bizarre moron sales rep sent me an email that looked like a sixth grader composed it asking me "what my goals were" with my lease. Car is fine. I will inconvenience myself to avoid giving that dealership any business.
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January 2024 by Therese L.
Took advantage of my elderly friend. Overpaid for car, tacked on extras, undervalued trade in
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December 2023 by MaryLynn S.
It's really a shame, because I liked the way my Hyundai Tucson (2019) handled and was pleased with the comfort level. But my experience with Hyundai corporate and the General Manager and Service Manager at Fred Beans Hyundai in Flemington NJ has been horrific. God help you if you do not purchase your vehicle at this dealership or if you are not the original owner of the car, because neither the dealership nor Hyundai corporate, want anything to do with you. My Tucson, which has 82,000 miles is now burning 2 quarts of oil in only 1700 miles of driving. This is a known problem with Tucson's but since I am not the original owner of the car, I am being told to go pound salt. As God as my witness, I will NEVER BUY ANOTHER HYUNDAI AGAIN!
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November 2023 by Marc K.
After reading so many negative reviews here, I figured I should note my positive experience (thus far) with buying a Kona at Fred Beans Hyundai of Flemington. I can always modify this downward if I have some problems in the servicing of my car, but hopefully I will not have to do that. There seem to be many factors on whether/if you will get a good deal from a dealership. If they have the car in the lot, if they're motivated to sell more cars, time of the month you make the purchase, etc. It can be confusing and frustrating for sure. All I can say is that Fred Beans was transparent with me on my trade-in (showed me the Kelley Blue Book Value, and then gave me a higher amount than what was listed) and took a decent amount off the MSRP. All as the initial price they gave me. This was without any haggling for anything. To check if this was a good price, I went to another Hyundai dealership near my house the next day. I told them that I had already been to another dealership and got a price, and wanted to see what they would do for me. The clowns at the other dealership low balled me on my trade-in, and took nothing off the MSRP. When I said they weren't even close, they wanted to know the deal I currently had, as I'm sure they thought that they'd match it and I'd buy it from them. But I wasn't going to penalize Fred Beans for giving me a decent price right off the bat. They were so far off from the bid I got at Fred Beans that I just walked out, very aggravated that I wasted my time there. So I appreciated getting a fair price from Fred Beans without any haggling. Maybe I could have gotten them down in price a little bit more, but when you were already significantly lower and significantly more honest than the other Hyundai dealership, I'm going with you.
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November 2023 by Ethan J.
DO NOT buy a used car from here. I bought a used 2011 VW GTI for $10,000 in April 2023. Engine light went on immediately. Brought it back, and after a week car was returned and I was told it was only "sensors". Engine light went on immediately AGAIN! AC wasnt working etc etc. Got it into the mechanic in August. Told me turbo was shot, AC compressor was shot, old brakes, needed new timing belt. Said dealership had done NOTHING to the car. Cost me $6,000 in repairs after only 3 months. I've been trying since to get some help with reimbursement and they are just ignoring me. At this point I would settle for the spare key they promised me and never gave me, but they aren't even doing that. I STRONGLY encourage you to shop elsewhere, and not to risk it.
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September 2023 by Maricris I.
We currently purchased a 2024 Santa Cruz from Fred Beans Hyundai in Flemington. This is our 4th Hyundai car. The purchase portion went smoothly. However, when we began dealing with the FI manager Jason Medler, the process went south. The main problem was his deceitfulness in discussing the 3 levels of the Platinum warranty. After a brief discussion, we told him we are only interested with the Basic Platinum warranty in which he informed us it is only an additional $1,500 ($20/month) to the purchase price. During the e-signing of the contract, we've asked for the printout of the contract and he said he couldn't at the moment and that he would email it to us. The day later, we got a copy of the contract via email, and we found out that the warranty price went somehow from $1,500 to $4,000, which includes a $1,000 finance change over the life of the loan. When we called him, he tried to justify the $4,000 by stating "This is because the warranty is 120 months long so it will be $20 times 120 months, that's how the $4,000 came from". (Doing quick Math, $20 times 120 months is only $2,400). We finally had enough of his nonsense, we asked to remove the warranty and have the contract re-written and he stated he can't because the transaction is in a pending status. To add insult to injury, he said he didn't have to re-write the contract, instead he will just change the number of payments from 72 payments to 65 payments which still doesn't add up mathematically because the payment amount is based on the total of purchase price of the car. We had to go back again to the dealership in person and make him cancel the original contract and re-write a new one. This is the most exhausting experience dealing with purchasing a car in my life. I'm sharing this so that others can steer clear of Jason Medler. Attached is the screenshot of one of Jason Medler's emails explaining how he try to resolve the problem without re-writing the contract. It just doesn't make sense. Maricris Izzo 908-255-2156
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July 2022 by Mohit O.
I had very bad experience w/ Shawn Feeney . He took my order for Ioniq5 via email in March and acknowledged that he got my order. But when I followed up a few months later, he had no track of my order and totally dropped the ball. Instead of apologizing and telling me if he can do something about it, he kept saying he's too busy and 'I am human and one person only' . He never told me his process and is essentially blaming me for not following it. He was very rude and kept talking about how busy he is. He wasted my 4 months (I do take part of the blame for not constantly following up with him). Sucks that I now need to start my search again for the car :(
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May 2022 by Tmbgfan5 T.
i had two service appointments with this dealer and both times they screwed something up. The first time my tires were overfilled by 13 PSI and the second time they didn't tighten down lug nuts on one of my wheels and they flew off while I was driving. DO NOT BRING YOUR CAR HERE. They are careless and will do poor work on your vehicle. look at the other reviews. Theres a reason this place has a terrible rating.
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May 2022 by Sam V.
Worst dealer I've ever encountered. I had my '16 Veloster (75k mi) towed in - told them it was a fuel issue. They let me keep it there for a few days before the service date which I appreciate. $150 diagnostic fee (which I agreed to) and they immediately recommend tires/serpentine belt/brakes before discussing the problem at hand. Turned out to be a fuel pump, not covered under warranty, the quoted total for the job was over $800 and they couldn't get a genuine Hyundai pump for a month. Service advisor said an aftermarket pump was available which brought total price down to $750+/-, then they couldn't' get that one, bla bla back and forth for a few days until I declined the work and asked for my keys. I couldn't get my keys until I paid the diagnostic fee. I was getting the car towed out, all they did was plug in the OBD scanner but they wouldn't let me go. I bought an aftermarket pump for $103.43 shipped - got it in 3 days. Job took me less than an hour and I'm an amateur. I screamed at the managers who weren't backing down on their diagnostic fee, how dumb - I'll NEVER go to a Fred Beans dealer and I'm going to recommend the same to everyone I know all because they wouldn't forgo the $150. I get the dealer needs to make money and rising costs etc but $800 for a Hyundai fuel pump that the DEALER can't get? Please feel free to contact me for more details.
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April 2022 by Leah B.
I honestly wish I could give 0 stars. I showed up with a friend and my fiancé to look at a car. My friend had already test driven the yesterday the day prior and wasn't sure if the noises and vibrations she was feeling were normal, so my fiancé and I went with her. When we went to test drive the vehicle today and there was nothing but issues with the car that were not disclosed to us. Today and yesterday, they did NOT tell us they had to jumpstart both days. I personally have been here looking at a car for myself and also had a horrible experience. I will never come back here or recommend anyone to car shop here.
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April 2022 by Rosa L.
Hi my name is Rosa I like to inform all byers not to BY any cars from Fred Beans . they reap you off , my husband and I were their this pas Tuesday 26 2022 . were looking to by a new car what a mistake the sale person was Janine Pignatone we had agreed to the car we wanted SANTA FE 2022 ,she told us that the car coming on 6-24-2022 she wanted $500.00 dollars to hold the car . Well I did Janine told me that she was going to e-mail me a copy of the received within 10 to 15 minutes .Well to day is 4-29-22 still nothing . I been very up set I called and ask to talk to Jim Jackson they said he just step out he will call me very soon that was @12:27 NOW is 2:09 still nothing .They dont respect the COUSTMERS at all they only think of them self to make a sale IM still OUT my $500.00 I WANT MY MONEY BACK . By the way JANINE had NO KNOWLEDGE in the new car ,BUT SHE MADE IT CLEAR ON BAD MOUTH the old ACTION Hyundai Dealer she had no class . Thank you for your time COUSTOMER BE WARE ROSA L.
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April 2022 by Bill V.
As a consumer, I am horrified by Fred Beans Hyundai of Flemington's egregious policies and lack of concern about my needs. In early Feb., I had contacted a sales rep named Mike about a hybrid vehicle. The cost was too high, so I told him I needed a gas-powered Elantra instead. NO vehicles were in stock, but he told me I could leave a deposit on one that would be arriving in March. On 2/28, Mike called me again and texted several times, likely trying to meet an end-of-month sales quota. I asked if the Feb. financing specials would carry over to March. He said he didn't know, but he could guarantee me the February deal if I left a $500 deposit and submitted a credit application before the end of the day (I later learned that this promise was untruthful). I felt very pressured, but I needed a vehicle, so I made the deposit at 7PM that night. At NO time, did the rep state that this deposit was nonrefundable. I had inquired at three other Hyundai dealerships, and they all had refundable deposit policies, so I thought that was a standard thing with Hyundai. Little did I know that there was fine print on the single-page pricing agreement I signed, stating that the deposit was nonrefundable--which is ludicrous when the vehicle wasn't even in stock and would not arrive for weeks! Within days, my situation drastically changed. I was offered a job in DC, which would require me to commute a great deal from NJ. Because of this change, combined with the insane spike in gas prices, the gas-powered Elantra would no longer work for me, and it was necessary for me to upgrade to a hybrid. I texted Mike, and he said he wouldn't be able to get a hybrid for 90 days and my deposit was nonrefundable. I felt like he was pressuring me to complete the purchase, which made me extremely uncomfortable. I explained my situation, reaching out to him on 3/17 and 3/21, but he never responded. Since Fred Beans could not meet my consumer needs, I started working with Lester Glenn Hyundai, and they got me the car I needed within two weeks. The sales rep at Lester Glenn called Fred Beans to request that they refund my deposit, but the FB sales rep never called him back. The Lester Glenn sales manager even reached out to a sales manager at Fred Beans (also named Mike), who was adamant in saying the customer's deposit would not be returned, without even knowing the circumstances. I wanted to complain to a general manager, but the Fred Beans website doesn't have contact info for ANYONE. So, twice, I called and communicated with the dealership via chat, requesting the GM's email address. They would not provide me with it but said that the GM or someone else in customer care would contact me that day. It has been nearly a week, and no one from the dealership has contacted me. Their customer support is horrendous. Today, consumers are suffering financially, yet car dealership are gouging prices because of lack of inventory. With such limited supply, it's likely that the vehicle I initially put a deposit on (but had to cancel) was sold before it even arrived at the dealership. For Fred Beans to NOT refund my deposit (on a car they'll have no problem selling) is a blatant example of corporate greed, especially in light of the circumstances. Overall, I am disgusted that a company which prides itself on customer service could be so callous. I will never use this dealership, and I will warn as many people I can about my experience.
