October 2025
Terrible company!!! Worst customer service ever!! 2 months without power cause of these stupid smart meters. Absolutely ridiculous and jcpl has been no help at all!!! Technicians never have the right parts or can’t fix it. Talking to customer service is a waste of time they don’t care.
August 2025
Why is it so difficult to pay your electric bill? This automated system is ridiculous!! I spent hours trying to sign in the hours on hold! They should mail you a sedative just to pay your bill!
July 2025
Absolute useless customer support/service with hour wait times to get hold of a person robot and then be transferred to another department until randomly being hung up on.
