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September 2024 by Mark
Overall a very disappointing experience. We used them for moving from NJ to the west coast. They were the lowest cost per their proposal but then ended up being the most expensive. They misquoted the weight, failed to explain to me the charges upfront. Also, the movers delivered every item except for a bag of expensive items that just so happen to have gone missing. They robbed me and failed to cover the lost items. Due to a technicality that I did not catch this upon delivery the insurance would not cover it. Who opens every box upon delivery??? I would never recommend this company to anybody with high expectations.
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February 2022 by Bernie Wallerich
A great company to deal with! Honest, fair - and best of all - they do a great job! They moved us to Florida; we had a small load but that was fine with them. Everything arrived in the same condition as when it was picked up! Very careful movers - highly recommend them!
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December 2021 by Kevin Deely
Despite the deceptively good quote from O'Brien's, we ended up paying almost $500 more (or 25% over what was quoted to us) for far less than they offered to do. Our move was less than a mile, and we had literally brought everything we could, boxed and all, into one room. The few furniture pieces that needed to be disassembled were easy to access and should have been simple to move and reassemble, but that was not to be. First, only half of the moving crew arrived on time. Though they worked hard and were very personable, the remaining two didn't show for over two hours. Those two also took over an hour lunch break, were caught drinking our beer, and left two hours before the move was complete. Friends and family members had to chip in to help load and unload the truck. Despite that the moving crew were supposed to also assemble the furniture, almost all of it was left for us. Some of it was broken during disassembly and needed to be repaired. By the time the end of the night arrived, the two stalwart movers who began the day were ready to leave, and presented me with a bill that was substantially higher due to "hourly labor costs". Regrettably, I paid the bill in full and filed a claim the following day. Instead of an apology and amends, our concerns were ignored. We called several times and "the boss" was never around. I don't like leaving bad reviews, but it's been three weeks and the company has yet to make an effort at any kind of amends. Buyer beware! Don't believe the quote this company gives you and go with another that will actually do what they promise for the price they quote! If THEY can’t do what they promise then THEY shouldn’t charge you the difference. I shouldn’t be charged because they didn’t have the labor on hand to do the job they said they would do.
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November 2021 by Coleen Hellwig
Very professional. Helped us feel at ease along the way. We had storage needs as well as two moves. All went smoothly.
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September 2021 by Becky Willis
The actual people who physically moved my furniture were amazing. The guy that literally sat in the truck the entire day and then upcharged us $300 sucked. That's the worst part is that the movers are great but the people and customer service suck.
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September 2021 by Julie Siciliano Witmer
Made the right choice with these guys. They kept our stuff in their climate-controlled warehouse for 10 months and brought it to our new house unscathed. Prompt and professional, nice guys. Rob D. went out of his way making sure we got our stuff delivered when we needed it. Highly recommend!
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August 2021 by Shemaiah Shimshon Ben-Avraham
Very professional company. The most hard working crew I've every met. On time, expedient and very polite. I highly recommend for your private moving needs. They moved me from Allentown, PA to Myrtle Beach, SC with no hassles of worries.
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August 2020 by Colleen Merkel
Terrible!!! Movers were to slow! No plan sub contracted, no masks worn, threatened to call police for payment. Left bloody tissues all over new house from driver cutting his finger, which my elderly mother cleaned up. Took 16 hours for them to move 1/2 a house if that! Had to rent another truck last minute. Damaged furniture,damaged driveway, damaged doors in new home. Horrific! The driver tried to charge us $1000 over estimate, that wasn’t happening, they couldn’t even figure out how to take apart a child’s ikea bed....DO NOT USE THEM! I also emailed the owner and he blamed it all on me. I guess they don’t care about their customers! CLEARLY!
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July 2020 by Traci Barnes Babaoglu
Less than 1 star...we hired them for a 2 part move and for storage. Items were severely damaged or flat out lost! The claims process was unfair, lengthy and ultimately an insult for the pieces that can never be replaced. Terrible, unprofessional. Hope whoever ended up with our stuff is enjoying it. Meanwhile we're left with a bunch of high end, damaged garbage that we apparently wasted money storing and moving to our new house. We were told our belongings would be in individu
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June 2020 by Cynthia Greenberger Weiss
OBriens handled both a local and long distance move. They did great jobs on both!
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March 2020 by Lisa Curran
Don't use, they dented and scratched 75% of my furniture, hired temp help that was not trained and inappropriate. Most Everything the salesperson says and advertisement are untrue. I won in court and they don't pay. Protect yourself and items and go elsewhere.
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February 2020 by Stacey Lynn
They are great. Very friendly, kind and just awesome. They did everything right. Had no issues at all.
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January 2020 by Donna SP
We were very pleased with the professionalism and positive attitude of this moving crew. Very accommodating and great attitude. They were careful with our belongings and the price was worth every penny. They were right on time and worked hard on a cold, rainy day.
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October 2019 by Tl S.
Part 1..4.9 rating? Only on their site! I wouldn't even give it a one but they require something to post. -100 is more realistic. In my 62 years with 40 of them in the transportation industry I have never experienced a more incompetent, unreliable or non professional company. This place is a joke and if I were you looking for a moving company, I would look elsewhere unless your moving old broken junk pieces from one barn location to another. Run run run run. So this is our experience don't let it be yours. My wife and I entered into an agreement with Obrien's business in good faith agreeing to compensate in turn for services. Among those services about the only part they delivered on, was the delivery. Point A to point B. In between was appallingly poor communication and service. Destroyed or broken goods, scratched floors, soiled carpeting late nights forcing us to be up way past mid night and verbal abuse from their "foreman". Wednesday January 30, scheduled for between 8 & 9AM loading at our sold home in Hellertown It had snowed the night before so being a bit behind would not have been a surprise. However, not showing up until 4:30PM was ridiculous. And that was after I made several calls to the company because NO ONE bothered to contact me. I had to call around 11AM to see where they were at, then again at 1:30PM and 3PM. There was NO communication from them unless I generated it. When a truck did arrive they weren't properly equipped.....IE: no pads, no runners or protection for the floors in the home. They put down cardboard that I had left over. Going in and out of the home with snow and salt covered work boots on wet cardboard and then trying to run a hand truck across the hardwood flooring. Said and done this was the good day of the two. The workers were completed by 9:30 that evening, however, it took my wife and I another 3 hours to clean up the mess they left behind before the buyer walk through the next AM. Thursday January 31, herein referred to as the day from hell. To preface the assurances I was given the night before that the 2 trucks would be off loaded that night onto the trailer for the next morning. Also the trailer would be loaded with the appropriate materials IE: runners, blanket pads and floor protection. Again we were assured a delivery between 8 & 9AM. The truck was to stop first at my Father-in law's residence in Catasauqua, Pa to exchange a dining room suit (which was to be loaded on the tail of the trailer). And yet again nothing we were assured the night before actually materialized. When I hadn't heard anything by 10AM I called to find out where the truck was, I was given more of the same weather related excuses (cold, trucks not starting) as the day before, and informed the trucks from the night before had to be transloaded onto the 53' trailer. To which I said, "are you serious? I was told this was being done last night, and I mentioned that a 53' trailer was not going to be feasible due to the location." I was told that a pup trailer or 2 straights would be used. When I relayed that to the dispatcher he said "your load won't fit on a pup and I need the straights for another job. More great anticipation planning and foresight on behalf of O'Brien's. As I stated at the beginning, I have 40 years in the transportation business and I understand weather. I also understand the need to be prepared and plan accordingly in order to have all units out on time. Especially when you already know the weather you are dealing with. At 1PM The load trailer showed up, (I was to be at closing at 1:30PM) AND the truck never stopped in Catasauqua to exchange dinning sets. A man who stated he was the foreman driving the truck stated no one instructed him that they were to switch the dining room suits there first. Also he had NO pads, runners or floor protection, but he did say "I have cardboard Poppy" What, who the hell is Poppy? I told hi
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August 2019 by Debra R.
On February 1, 2019, I met with Michael Rosendale from O'Brien's Moving and Storage, an agent for Allied Van Lines, for a full service pack and move estimate from Kennett Square, PA to the Greenville, SC area. During this visit, he explained to me that the estimate he would provide would be a "worse case scenario." He said that the way O'Brien's Moving and Storage works is that the if, on actual move day, the weight of the load exceeds the estimate, there are no additional charges, but if the weight of the load is below the estimate, the customer is refunded the charges for the weight difference. Throughout the planning for our move, I kept in touch with Mike by phone and via email, letting him know if any items that were on the original inventory should be removed as we disposed of some household items, and at one point asking him if we could move our pack date up by one day in order to accommodate the buyer of our house. He assured me that it was no problem. I asked if I needed him to send me a new contract with revised dates, and he said (in writing via email) that all I had to do was correct the date on the existing contract copy and send that in, and he would make the change. I have confirmation in writing for this date change. I also followed up with a second email confirming the change. However, very shortly before our move, Mike called to confirm the wrong (original) move date. He then said that he never responded to the original email requesting the date change, which is an utter fabrication since I have his response in writing. However, since our house sale fell through, I let it go and went with the original date. The packers did a great job getting my family's belongings boxed and ready to load. However, during the move, my belongings were not adequately stored in the moving van. Furniture appears not to have been adequately covered or protected from dirt. My couches and mattresses arrived uncovered and stained with dirt. Mattress edges needed to be shampooed, and it was obvious that they were stored on the floor of the truck with no protective barrier under them. A bed frame was broken, and part of a foosball table game arrived broken. Prior to completion of the move, my credit card was charged for the full estimated weight of the move. After my goods were delivered and unloaded, I asked the driver for the weight of my load. He replied that he didn't remember the exact weight, but that it was just over 13,000 pounds. He said that weight tickets would be provided to his office when he returned to Pennsylvania, and that I should contact Mike about my refund since my weight was under the estimate. When I contacted Mike, he told me that since I signed a binding contract for a specific amount, no refund would be forthcoming. He said that we discussed the estimate and that I agreed to forgo the potential refund in exchange for a fixed price contract. This is untrue, and although I have asked several times, Mike has not provided me documentation of this conversation or of the discount he claims I have been given. Paperwork he provided states, "A binding estimate guarantees that you cannot be required to pay more than the amount on the estimate." It does not state that I give up my right to be charged less in the event that the weight of my move is below the estimate. Mike is claiming that I have given up this right based on a made-up conversation he claims to have had with me. I have requested copies of weight tickets, and documentation of the discount I received or any conversation regarding such discount, but have had no response from Mike.
