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“We have had the pleasure of using Extra Space Facility for many years. They have always be amazing and understanding when we needed the locks to be cut because we had lost the key.
Brena (the store manager) was amazing and very helpful when we were clearing out our unit.”
“Very easy rental process. The 16-passenger van is my favorite although there is no luggage space. We use duffle bags under the seats and small suitcases at least (2) 9x14x21 in the back. Family Road Trips.”
“Smooth transaction and had the vehicle I wanted. The property is shared with another business with a lot of trucks around and the place looks more like a warehouse, but that doesn't take away from the service they provided.”
“These guys at hk in Parsippany are amazing. Will and Ray always get my truck back to me in a day or two when my truck is in for service. When I need a rental for any reason Alexandrea is always prompt and on top of her game cliff the sales rep is amazing my owner just bought a new hino 20ft box truck and cliff made the buying process so smooth. They are a reputable dealership and wouldn’t do business with anyone else hk is the place to go if you want your fleet trucks worked on not only does the service dept do a great job but they also look over the entire truck when it comes in for anything else.”
“Didn't know what to expect when I arrived here to rent the van because it looked as if no one was there. Once inside I saw George. He greeted me and asked how he could help. He asked if I had a reservation. When I replied no, he said not to worry, he had plenty. He asked where I would be going which I first thought was off but he wasn't being nosey, he needed to add mileage charges for the estimated charges. His estimate was on spot on, which meant no surprise charges for me ?. He explained the rental requirements and return expectations. My return experience was just a easy. Definitely recommend.”
“I have rented UHauls several times in the past 10 years. Today, in Garwood was the most pleasant experience I've ever had. Mike (I think his name) was really really pleasant. It's a little unexpected these days. He was knowlegeable and efficient and it couldn't have gone smoother. Hang on to this guy!!”
“Joe P made my experience with Ryder amazing. He was very helpful and attentive when answering any questions I had. I will no doubt be coming back to this Ryder location because of him.”
“Great experience. Easy to rent, truck was clean, staff was helpful, and Andrea went above and beyond by warming up two different sized trucks before we got there (it had just snowed the night before) as we weren't sure which size we'd be renting. Wouldn't hesitate to rent from this location again in the future.”
“Great front desk, no queue and quick to get the keys and get on the road (thanks you Jamal). Easy return system assisted by Rondo who was super helpful. Two small gripes: the rental agreement was a list of about 13 items and made it very difficult to ascertain how much I was paying. Also having paid at the desk for the EZ pass I still got an invoice two weeks later for some unpaid tolls. Overall though easy and quick which is ideal when you’re coming off an international flight.”
“Dawn was very helpful. She made it very simple and easy to pick up the truck and transport. There was no delay. We were very happy and satisfied with her customer service and with the equipment. We look forward to returning to rent in the future.”
“I normally don’t do these reviews, but this one is not once, but twice deserved. I’m in NJ working and got a car from Philadelphia airport and needed to extend due to job extensions and now I’m in north jersey and just driving in isn’t a convenience. Corporate budget couldn’t help, other locations hung up, and getting a person on the phone a the Philadelphia airport was impossible.
On a limb and ready to give up, I called this location that had nothing to do with my original booking. Not even a corporate spot.
I’m so happy I did. I was surprised by the first ring pickup and no automation… an actually person, and an amazingly nice and personable one. She helped me and made it painless and I swear I was done in a couple minutes vs the hold time everywhere else. Incredible. I wish I remembered her name.
Fast forward a week later… I need another extension. I call corporate, the airport, etc. no help. Then I remembered the beacon of hope last time. Sure enough, I called and got the same amazing woman that helped me last time. I remembered her, but didn’t expect her to remember me… then she pulled up my name and did. Amazing. She is a self proclaimed “older person” that still holds customer service at a high regard. I travel for work and reach a lot of these hotels and rental agencies, but this one will stick with me forever. She even invited me in for coffee and doughnuts even though I didn’t rent from them.
They can provide a level of service these big corporate locations can’t. I can’t recommended them enough, and will forever use them in the future in this area. I look forward to thanking face to face, but for now I hope this review (a serious rarity for me) will suffice. Your locations yet again restored my faith in customer service and maybe even humans in general haha!
Seriously if you’re reading this to make a decision on where to go… you found it. Thank me later.”
“Saraceno Disposal has been picking up garbage and cardboard from my restaurant for 2 years ! The drivers have not always been great . The new Indian driver they hired is great he is always on time and never breaks the wheels off the dumpsters like the old driver did .”
7:30AM - 4:30PM
275 US-22, Springfield
Truck Rentals
“Deeva & Sonya are amazing! They are very professional and give great service. I will always rent from the Springfield location, and will refer anyone to rent from this location. Thank you ladies!”
7AM - 6PM
80 Green Pond Rd, Rockaway
Truck Rentals
“I want to thank the wonderful people at this location for making a time in my life that is exactly stressful a bliss both the guy and the girl that was attending the trucks were wonderful. Thank you and keep being fabulous”
“Great towing company, and Big Thanks for not damaging my bumper after losing a wheel. Great pricing for dropping it off to my mechanic and very fast response from the initial call.”
“My rental truck was ready and waiting when I arrived 15 minutes ahead of my appointment. Truck was extremely clean and the customer service was top notch. The woman working (my apologies for not getting her name) was super friendly and helpful. Will always choose this location if I’m in need of a U-Haul!”
“The best service department....
The guys at this location always provide excellent customer service. The reception, heard & understood my concerns. They took my truck in immediately and the knowledgeable/skillful service guys started working on it. What more can I ask for?
I would trust them with any future issues.
Thanks Becky, Sam, Robert, Don, Joe and all the techs in the back that I have not met. You always do a great job.
Gabrielli Rockaway Team Rocks!!!!”
“A couple members of my family have rented trucks from this locations before. Customer service is superb! It's hard to imagine having someone be so accommodating to make sure my pickup was so smooth. I highly recommend this location. You can feel safe and secure renting a vehicle here.”
“I had a great experience with Penske! I rented a 26-foot flatbed truck, and to my surprise, it was absolutely brand new — only 150 miles on it. The truck was clean, modern, and in perfect condition. Penske is a very reliable rental truck company with a high standard of service. Highly recommend!”
“They had cars available when no one else did between Christmas and New Years. Service was prompt and friendly. The building is not well marked and I overshot it the first time. Access Was tricky until I listened to my Google Navigator.”
“I found it very expensive with fees that were not advertised. However, the front desk attention at Scotch Plains location was great. The customer service was very kind and quick.”
“Rosealee is just the best, she is professional,knowledgeable and just so nice, making the rental process so easy and affordable. The company is so lucky to have her. I tell anyone looking to rent a car or truck that this is the place to go, and ask for Rose!!!”
“I recently caught some road debris on my back, right tire. After 11 hours on the side of the road and many calls later for assistance, Eagle Auto Truck service, Whippany, NJ, were the only one who answered the call and completed the pick up/drop off service.
They were fast, efficient, and professional! The other non-pos review….at least this team knew the direction I was headed on I-84W. I digress.
Thank you again Eagle Auto Truck service in Whippany, NJ!! Without your constant communication and understanding of my situation, I am eternally, grateful!!”
“THIS U-HAUL LOCATION AT THE FAIRFIELD SELF STORAGE FACILITY IS NOTHING BUT AMAZING. THE GIRLS IN THE OFFICE ASSISTED ME WITH SETTING UP A SELF-CHECK OUT AND SELF-RETURN RENTAL TO MINIMIZE THE RISK OF EXPOSURE DURING THE CURRENT OUTBREAK. THEY WERE CLEAR, PROFESSIONAL AND UNDERSTANDING TO MY WORRIES. WOULD RECOMMEND THIS LOCATION TO EVERYONE IT IS CLEAN, SAFE AND EFFICIENT.”
“The trucks are the same for these rental companies, old but functional. You get working air conditioning but not much else. ? The vans look to be much newer. I would highly recommend getting any uhaul equipment when a facility is open. If you do rent when a place is closed think about using the web page instead of the App.The App doesn't work great, had to call customer service (hold for 25 minutes) who directed/ recommended I switch to the web page. Even then it takes a long time to go through the initial rental and then drop off process. You have to take pictures of your ID, have them call a contact to confirm you can rent, take pictures of the truck, etc. very cumbersome especially given the poor quality of the app. I had even called this location ahead of time to confirm easy way to pick up a truck and was basically told "use app" and hung up on. It would have been nice to get recommendation on using the web site if the app failed, etc. ahead of time.”
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“Exceptional service. Called ahead unit was out and ready for me when I arrived, despite 10 degrees and 8 inches of snow. I have used this company for equipment rentals numerous times over the years. Great equipment but even better service. Thanks again for your help.”