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February 2024 by S Shah
I am request international traveler and staying at this Best Western was by far One of the worst experiences I ever had. We drove there on Xmas eve and guess what we found! It wasn’t a hotel rather a Motel. Upon inquiry I was told by the receptionist that “We Brand it as a Hotel”!!?? Like how can you do this and get away with this. Rooms are small and not roomy, and not properly lit up. Bathrooms are the same as well. One of the worst thing is its location. You either have to drive to Manhattan by paying $28 per trip on George Washington Bridge or else get a an Uber for eye watering $70 on average. Plus there is no way to walk out of the this motel. Yes! There is no side walk you have to rather take the same drive up ramp with your family to walk out on main road that is used by cars to exit. Once you manage to walk through that “test for your life” ramp, you have to take turn and walk up a 45 degrees steep hill to walk nearly a mile to get to a bus stop. Breakfast was served on first day, 6am to 10am however on Xmas day they closed the breakfast at 9am without any information. Overall a poor spot to stay while being in NYC. Not recommended at all.
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December 2023 by NIGHTMARE8877
Overall disappointed with my stay. On the positive side, the staff were very welcoming & friendly. The room itself was also in great shape and smelled very good. Overall was clean and quite large. Rooms also include coffee maker/microwave/fridge, which is always a bonus. But that’s where the positive ends. This hotel is more of a motel, as it is literally just one large hallway with doors leading directly outside, only separated by the indoor hallway. Window view is directly of the indoor hallway so there isn’t any privacy if you wanted to keep them open. And because it is one large hallway, you hear everything as the sound echos throughout. My room was directly infront of a outside door and people were coming in and out , slamming the door almost constantly. It didn’t really stop until 2/3am. The only foot accessible food option is the gas station directly infront of the hotel,(You can’t walk anywhere else as the property is surrounded by highways. ) but they unfortunately close at 10pm. So if you need food late at night the only option is delivery. But the worst thing about my experience was that there was people just hanging out in the hallway basically the entire time I was here. The check-in desk isn’t actually connected to the hotel, so I’m guessing it is like this as it is a bit unsupervised. One guy was literally laying on the floor watching a movie on his phone with no shoes on and the other was pacing back and forth. Several housekeepers walked by and evidently did nothing. Didn’t really feel safe when I went to the vending machine late at night. The entire time I was here people were loitering around, both inside and also in the parking lot. It was a bit sketchy. They do provide a free breakfast, but I did not partake.
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December 2023 by K G
Had I known what I experienced, I would stay elsewhere based on cost for low quality rooms.Entrance is right on Route 4 and it’s like a strip motel behind a large building along the roadway. The rooms were musky. Carpet needs cleaning or replacing. The couch needs the same. My ocd was kicking in. The bed looked clean. Bathroom was clean. You can hear the entire conversation right through the walls. Ask for empty rooms on both sides if you decide to stay here.You can drive to get food about 8 mins away. It’s around in the back so you’d need to drive out of the hotel, loop around to the back and then renter on route 4 the same way you entered. It’s ok for one night but I would not be returning to save $10-$20.
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December 2023 by philly Davys
They charged me $75 extra for a 7 hour Bedroom. I ended up paying $200 instead of $125 as they told me when I was doing the check in.
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November 2023 by E R
I am giving one star because there are no ZERO stars. This is not a hotel, it is an old motel transformed into a Best Western. We normally like BW, but this has been the absolute worst ‘hotel’ we have been to in the last 10 years. I would not recommend it to anyone. (pot smokers, the door of your room opens to the street!, not an inside of a hotel, small beds, rust in bathroom, shabby old carpet). The only good thing was the water pressure.
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November 2023 by Mr.G
This Best Western might be the Worst one I've been in. My Wife and I stayed overnight and were completely caught off guard of all the noise that came from the Highway when we were trying to Sleep. PLUS.... The bed was Extremely uncomfortable!! ??
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November 2023 by Sandra Rms
The hotel is decent but does housekeeping they make too much noise when they are cleaning they have to have more respect before 11
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October 2023 by Melanie G.
From the moment I was greeted by the friendly staff upon arrival through out my 5 day stay at this lovely hotel, I found the entire staff to be friendly and very welcoming! whomever does the hiring, chooses employees that put their heart into their daily interactions with the hotel guest! I especially appreciated the front desk agent Isaiah and Deserie(?) The maintenance mgr and his staff were most helpful as were everyone in house keeping ! I needed a microwave , extra towels, a light bulb chg and a toilet seat repair during my stay! Any request made was handle with a cheerful attitude and expeditiously! Every shift was covered by the most helpful and polite front desk reception team!!! I was visiting from West Palm Beach, Fl to sing with The Bobby Lewis Ensemble in our 26th BLE Anniversary Concet! A Concert For A Cause as they are raising money to build their own sanctuary New Light Baptist Church of Harlem, NY & With gratitude and joy, Melanie Carr Daniels- Givertz rm 227 Oct. 13,2023-Oct18,2023 I look fwd to stay with you all again! A special thank you to the friendly hostess who blessed us with a lovely, clean and welcoming breakfast area each morning and a variety of breakfast food choices. until we meet again! God bless you all and thank you!
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September 2023 by Valerie Shifflette
I wasn't plannig on going up the Turnpike but I did. Found this great hotel. Clean and convient to where I was. I thought I was lost but I trusted the GPS and made it here. It's going on my list of favorite hotels. Everyone was very friendly and helpful.
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September 2023 by Nettie Rafuse
Very disappointed, beyond my control my flight was canceled due to severe thunder storms in New York on July 25th/2023 my travel agent let the hotel know that i was delayed until the 26th, I had prepaid for 2 nights July 25/26 upon arrival the 26th I was advised by Best Western NJ that I had to pay again for the 26th, SO I GOT TO SPEND 1 NIGHT AND PAID FOR 3 NIGHTS they keep telling my travel agent they will reimburse me for one night still no money back as of today ..... won't be staying there anymore and advised all my family and friends not to book with them because they will keep your money if you cannot make it due to circumstances out of your control and make you pay again .....so so very disappointed thanks for nothing Best Western ?(By the way we don't rip people off here in Canada our hotels are very understanding) THE PERSON WHO ANSWERED ME IS A LIAR, MY TRAVEL AGENT INFORMED THEM.... THEY ARE SAYING I DIDNT LET THEM KNOW SO THEY COULD KEEP MY MONEY ...WATCH OUT EVERYONE YOU WILL BE DOUBLE CHARGED AND THEY WILL SAY YOU LIED SO THEY DONT HAVE TO GIVE YOU YOUR MONEY BACK .. BEST WESTERN EMPLOYEE WHO ANSWERED ME YOU ARE EVIL AND MEAN
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September 2023 by Rebecca Rosa
Best western is one of the worst place you can ever stay at .the Manager there is the rudest most unpleasant unprofessional person I have ever met I have stayed there numerous of Times never once met her and she was so nasty to me over the parking I was told I can park there towards the back when I travel and it was not my first time doing that I was honest and told her I was leaving my car and she refused I drove 5 hours to the hotel to leave to the airport at 4am I had no alternative I begged this lady for an hour I even cried then she allowed me after her own employees said why not literally yeah she lost a good customer i picked up my car and believe me I will never go back the place is not kept up anyway and super over priced the owner will be contacted as well I also witness her speaking to another customer very rudely over check out yes never again will I give my money to this place smhRooms: Very dirty
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July 2023 by Shafayet Hakim
The manager is very unprofessional, rather than giving me a refund for the bed bugs, being locked out of the property multiple times and having a very loud crowd next to our room for several hours, she blamed me for not walking to the front desk at 3 AM because they were not picking up their phone calls. It was simply the worst stay I ever had.
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July 2023 by Robert Beauregard
I was moving my son into Hell's Kitchen NYC, so we drove from Massachusetts the night before and stayed at this Best Western to be close the next day. The motel didn't look great from the outside, but we were pleasantly surprised by the cleanliness of the room & bathroom, the comfort of the beds, the water pressure, and the amount of towels, tissues, and toilet paper. It took us less than 30 minutes to get to my son's new apartment in Hell's Kitchen. Our room (B241) with two double beds was $150 after taxes and fees. I take one star from service because I had to wait a couple of minutes at the front desk before a young man came out, buttoning his shirt only halfway as he exited the back room. We checked in around 7:00pm so not an off-hour.
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July 2023 by Kay Millz
Room was clean we showed up really late I booked on hotels then showed up took a min to get checked in but the girl there knew what she was doing and answered my questions and let me know things I didn't know before about the process. All in all great stay for one night it was super clean updated the beds were fine even though it was a double and not 2 queens but can't really complain I'd rather have a full in a clean place then a queen in a dirty placeRooms: Very clean and updated with mini split system you couldn't control but it stayed relatively cool the whole timeSafety: On the properly was safe it had its own section away from everything else
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July 2023 by Nathan Baker
I've stayed at the Best Western in Fort Lee, twice, 15 years apart. The hotel is clean and comfortable, the staff is pleasant and helpful and the location ( a little tricky to find) was ideal for our stays.Rooms: The rooms are clean and comfortable. The hotel website and listing photos are accurate. A great value.Noteworthy details: Located at the foot of the George Washington Bridge its convenient to Manhattan, free parking and convenient in and out.
