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February 2024 by Mo Kin
Bad service lazy to do their job, especially the employe in the offices not the counter
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February 2024 by Known Entity
Awesome customer service. Best branch in the town
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February 2024 by Igor Balburov
The staff refused to accept a photo copy of the check despite it being legible and with proper details. Every other Chase branch accepts copies with no issues. The manager Khaled's smug attitude towards a business customer is another issue. The level of incompetence of the manager is something else.
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February 2024 by bekim tafilaj
Withdrew 1000$ , machine only gave me $400. Tried to get money back. Corporate and the branch manager did nothing. Manager was very nasty. Beware, always film with a camera when making a withdrawal. They don’t care if the machine doesn’t give you your money! All those cameras for what? Clowns
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January 2024 by Jeanny Ramirez
This machine took my cash and never credit my account. On 12/11 I called to make a claim and the told me I needed to wait 10 business day. I waited the 10 business days, just to find out the employee who took my call completed the wrong claim on my account. They open another claim because I deposit more cash so my checks did t bounce… because of their mistakes my payments were going to be return. After speaking with 12 different people including managers, they said they had to open another claim and I had to wait 10 business days. Unacceptable!!!! They just need to count the machines and see that the machine was over and credit my account but instead they decided to complete a wrong claim and charge me with overdraft fees…. The worse customer service ever. No one knows what they are doing in this bank. Supposedly the machine are vendor services and they have to wait until the vendor comes in to inspect the machine. Today is 12/29 and I still don’t have my money. This bank should pay me interest on my money!!!!!!!
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December 2023 by Hannah Kim
I had 4 fraudulent transactions on my checking account within 1and a half years. I had to close and open a new account, but there was another fraudulent ACH payment of $2500 posted last week. I don't use checks and the account is just used to pay my mortgage and a few payments via ACH. I spent over an hour to report the fraud and check the status of credit. I was told that I can receive the credit before January 9th. I have another payments that will come through and my current balance without the credit is lower than the payments. What would Chase do if the payments hit the account before the credits. Would they pay for penalties and overdraft charges? I am not going to open a new account with Chase this time.
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November 2023 by Vipul Patil
Amazing overall experience opening account and really polite staff. Special thanks to Sandra Noseir.
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July 2023 by David Park
Received a counterfeit $100 from the ATM. After a week of trying to get a hold of the branch manager to resolve this issue, they ultimately did nothing and basically said I’m out of luck because I can’t prove the bill came from this machine.
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June 2023 by Dona Je
what I needed done wasn’t done correctly which made the process longer for me. Going to another branch to make sure it can be done correctly.
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June 2023 by Jag
We went to this branch last minute on a Saturday as we were walking by. As soon as we entered Natalia Oliver greeted us and helped us with our accounts, even though they were 20 min from closing.We had an appointment at another branch in Edgewater but the associate never showed up and they didn't accomodate us. Natalia helped us on the spot without an appointment! As a new Chase Bank customer, this was a great experience at this branch. I will try and go out of my way to visit this branch more often because of the service.
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May 2023 by John Wu
Efficient branch in NJStaff eager to please
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May 2023 by Jimmy Fares
Customer service and the best patience, fantastic
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May 2023 by steven sundar
Great service, Christopher was able to assist with fast transaction. We found parking in front of the bank. Fully staffed location with lots of people to help. Also very clean
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April 2023 by Bek T
I made a withdrawal for $1,000 and only $400 came out of the machine. I filed a claim and Chase will not give me the $600 that never came back out. The branch manager was very nasty during the process. Please be careful when using ATMs with chase… record with your phone when withdrawing…
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January 2023 by Yusuf Diab
Khaled the branch manager makes everything very smooth and makes you feel at home
