CVS is generally praised for its convenient locations, clean and well-stocked stores, and friendly employees who offer assistance without being approached. The business is described as having an amazing attitude and cleanliness, with one reviewer stating that other CVS locations should take notes. However, there are also some complaints, such as the fact that some locations shut down completely for lunch, leaving customers waiting in line. Additionally, there are concerns about the business being dishonest, overpriced, and offering smaller packages with less ingredients. The automated call menu system is also criticized for not recognizing phone key sounds. Despite these issues, one reviewer highlights the exceptional assistance provided by a specific employee, Jose, who is described as an amazing and honest person. Overall, the reviews paint a mixed picture of the CVS experience.