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January 2026 by Harrison Walker
Please check in. Everything goes so much smoother for those who do
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December 2025 by GoNY55
Terrible customer service management. Very long lines. No sense of how long walk in will take. Very understaffed. Would avoid Spectrum if you need to deal with someone in person.
2 people at counter. 12 walk-ins. Just terrible. Avoid this place at all costs. Manager was at her station but left to ‘attend a meeting’. Nobody cares.
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November 2025 by MWT Materials MWT Materials
They were professional, timely, fixed my phone, and did it with a smile. I could not be more pleased!
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October 2025 by Rina Aragona (Lee)
It was my first visit today. My mom told me that this location had a great promotion and that the staff were extremely kind, so after waiting a few months, I finally came. As soon as I arrived, I was lucky enough to be helped right away . I didn’t have to wait long at all.
The staff member who assisted me was Christian, and he was exceptionally friendly and incredibly thorough in his explanations. I’ve lived in the U.S. for ten years, and I can honestly say I’ve never met someone this genuinely kind before. Even other people from my own country haven’t treated me this warmly.
Compared to other carriers, this place truly stands out, and I think that’s largely thanks to Christian. He completely changed my impression of the company for the better. I was able to get everything resolved quickly at a great price, and it really made my day.
If you ever visit the Fort Lee location, I highly recommend asking for Christian. You won’t regret it!
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October 2025 by Jiseon Fabella
I went to return my modem, and the employee named Manny explained to me very nicely how to lower the bill when I asked. So I'm trying to move my T-Mobile mobile 4 lines to Spectrum.
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October 2025 by Alba Osorio
Big place, very slow service, to long to get somebody to help you
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October 2025 by Ahmed Tohami
They are very rude, 2 different representatives Evylen, and Juan both of them talk to me in a very bad way there is no little of respect to a new customer or even little careens of my late work because of their company mistake. If my new building has a different WiFi support, I definitely choose the other network. I wish verizon available in my building I was using Verizon for the last 6 years without any problem. I’m working from home and I moved to a new apartment and I placed an order to receive by 10/04 and nothing came, called customer service and they told me to go to spectrum Fort Lee branch and they will hand everything to me and when I receive the late delivery I can return it back. I went to the store and they refused to give anything to me, I called the customer service from the store and Evylen refused to speak to customer service guy, and she said we don’t talk to customer service in a very rude way however it is the customer service of the same company!!! The most problem thing is the way they talk to me, it is not the idea that they don’t wanna give me the equipments however it is possible. If they told me in a nice way we are sorry we can’t provide you with the equipments it is out of our hands I will understand, but I never see some one represent a company like that. I hate the network before I start. Thank god that I didn’t change my cell phone to their network when they send me the offer.
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September 2025 by Bruce Toolen
The place was clean and the people that worked there was nice. I had no problems talking to the employees. I don’t understand what they had to say was great.
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September 2025 by Len McKinnon
Byron is very knowledgeable and does a quick efficient job. He's also very personable.
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August 2025 by BARBARA VALERA
Really bad incompetent customer services provided by Bryan twice. Work with someone else.
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August 2025 by Michael Choi
This is ridiculous.only one counter open and talking too long to customer for sale not she asked . Asian employee in there very rude. And complaint are not accepted.
Are you sure make customer satisfy? No.
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August 2025 by Ismael Tacen
They just evade me
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July 2025 by Christian Ramos
Horrible customer service
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July 2025 by Jenna Eden Leder
No way to call the store without being routed through Spectrum's awful automated phone tree. You wouldn't think anyone could be as bad as Verizon, but Spectrum somehow manages to find a way
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July 2025 by Selwyn Zacharie
Very Helpful.
