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February 2023 by D C
I'm closing my accounts. I'm done with this bank. Never ever ever dealing with Woori America Bank ever again. Never sent me checks or cards or anything. Tried to charge me for every little thing. I went to a different branch and the manager there said that they can't waive the fees because the account was started at a different branch but they normally are waived for the amount I kept at the bank.So the branch manager in NYC called the Fort Lee branch and told me the branch manager wasn't in and to talk about the fee waiving on Monday.Why would I want to stay with a bank that doesn't send me a debit card or atm card or checks or anything?No thanks. I'll go to a bank that actually treats me like a customer.EDIT: They even back tracked on the fee waiving they promise. Do not trust this bank ever.
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February 2023 by E_ C_
Woori America Bank's policy is that courtesies and perks that you get at any other bank at EVERY location they have, are restricted to one location only. Where you opened your account.They try to funnel you to one location only. This is not a bank you want to do business at if you want convenience.
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December 2022 by Mona Kim
Why are they so busy all the time and not friendly / kind to customers?I just stopped by to ask couple of questions and the lady was so busy and talked to me in rude way. (Ms.Lee) she talked to me in Korean so fast and when I didn't understand quite exactly what she requested, I felt like she was kind of upset or irritated by me. so I felt like I couldn't talk to her anymore.I'm not familiar with woori american bank and I didn't know what to ask exactly but is that my fault? You guys don't know what customer service means?
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July 2022 by sugar kim
(Translated by Google) What about those who only have to do their banking on Saturdays? As the banks turn around, they have to work on Saturdays as they used to.(Original)토요일만 은행업무를 봐야하는사람들은 어떻게 해야하죠?은행들이 돌어가면서 토요일근무를 예전처럼 하셔야죠.
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May 2022 by Ahyeong J
They are very professional.
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November 2021 by paul chong kim
This Korean bank is really a sorry excuse for being a Korean bank representing Korean Americans. Point by point comparison indicates that not one service is competitive and is lack of...The only thing it provides is Korean speaking representatives. Again, a sorry excuse to exemplify how great services are for banks in Korea. Stay away if you speak English! I will hope that Woori Bank shapes up for the future...
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May 2021 by Jessica Shim
Had multiple issues with this branch in Fort Lee. Walked into the bank trying to make a withdrawal. The bank teller calls me over to assist me but receives a phone call. Has me STANDING there for 5 MINUTES. Whiles she's talking to another customer. After she hangs up passes my paperwork over to her coworker. So not only did she not help me when I was there in person. She wasted my time. And did not even apologize for the wait. That's just the first incident. The other day I arrived at the bank at 3:58. On the door clearly states that they close at 5pm. But when I had arrived the doors were already locked. Tried to call the branch as well but no one would pick up. And no one would open the door. If branch hours has changed they should state it as so. EXTREMELY DISAPPOINTED in their lack of care to customers. And HIGHLY DISRESPECTFUL with the first incident.
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January 2021 by Yvonne Chung
Very kind. I like this bank staffs are very nice. Specially 은주 eunJoo is very kind & make me feel like family.
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January 2021 by Ask Medicare
Worst Customer Service. No one answers call and no one call back.
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October 2020 by soeun jeong
Nobody answered phone and didn't explain well
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August 2020 by Jay See
Adjacent parking
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May 2020 by Obama Help
Worst Customer Service. No one answers call and no one call back.
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April 2020 by Fitness Queen Yvonne Chung
Very kind. I like this bank staffs are very nice. Specially 은주 eunJoo is very kind & make me feel like family.
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December 2019 by James Kwon
(Translated by Google) Our bank is the most unfriendly of Fort Lee banks, especially a little old woman who sits at the first desk. I can't help but talk to my clients without a smile. I don't understand if a person is sitting at the entrance. Overall, the bank seems to have a lot of problems with its personnel management and banking atmosphere.
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December 2019 by Joung Yoo
Quite possibly the worst bank. I feel so bad for so many immigrants who have no other options than these guys.
