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January 2023 by jae
thank you richard johnson for the wonderful experience. very nice and makes you feel comfortable. goes out of his way to make sure all costumers are satisfied. amazing guy. thank you richard. i recommend going to him for an appointment. give this guy a raise
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December 2022 by krutartha shah
One of the best customer experience I had for banking was at this location. I was greeted by Cristina who is the manager as soon as I walked in. My needs were met immediately and all the required information was provided with thorough steps. Staff is really nice and friendly. If you are looking to open a new account , withdraw money , credit card or any other banking related need…this is the place to go. Their timings are 10-4pm. They do have safe box facility too.
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October 2022 by Jr Modica
I’ve worked for a company that deals with Bank of America. This location has the most horrible is customer Service. I understand you guys got a new system today I didn’t appreciate the manager Rick, catching attitude with me and telling me what it was his arrogancy and his unprofessionalism should not make him in charge of Bank of America. This is why you guys have no customers enervated the word, horrible us bank in the world. I would never use you if it wasn’t for my company. I understand you have a new system. I understand that I do a deposit there every day but I don’t need to deposit slips for the incompetency that you messed up on the one that’s gonna have to explain to my company why there’s two different deposit last one. It should be one for the full amount Rick seriously needs to be fired
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September 2022 by Tony Garcia
Horrible customer service, only 1 teller and he was unprofessional. This Is probably why they only have a 2 1/2 star review. Find another branch to go to, avoid this one very unprofessional.
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October 2021 by Ahmed Abu Mazen
Terrible customer service in this branch. All the bad reviews about the manager are true. She is rude and has an attitude.They made me book an appointment 1 week in advance for a safety box, and I took off work in the morning to make it to my appointment, ONLY to know that I’m not allowed to open a box if I don’t have an account with Bank of America, although I DID mention on the phone that I don’t have an account.The manager says that the lady who picked up my call needs coaching, but I think she needs coaching as a manager to know how to talk to customers without an attitude.
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June 2021 by Marc Z9
You have an appointment it should be kept, I'm sure the expect you to arrive on time. 15 minutes later, nothing, then when you do ask they don't know your appointment time. Should be online, waste of my time.
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December 2020 by Botham Patel
This ATM allows you to choose the bills 10,20,50 and 100.
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December 2019 by Mark F.
First time visit Small parking lot Open 6 days a week Drive Thru and ATM in branch
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September 2019 by Nick Davis
Professional services and friendly staff.
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August 2019 by Can Aslan
Very bad
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July 2019 by Dez S.
Worst customer service. If you have anything that needs attention you will wait over an hour without anyone helping or caring for you.
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July 2019 by Catalina L.
This is one more 1 star review and while reading I see this has not improved at all in 2019 . It seems like customer service is not a priority . I'm glad this is not my bank . 1 teller , other employees just walking around with out intention to help . Manager useless .
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June 2019 by Veera K
Worst branch and terrible customer service experience. I wanted to open a new account. Waited in the line, then the manager said to open a new account, first you need to have an appointment made. if not you need to wait for another 2 hours in a very rude way. I went to another bank near by and they took care of it in 15 mins. Bank of America somerset office staffs, with your attitude and rude behaviors your days are counted, don't take Customers For Granted.
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May 2019 by Luciana Rinaudi
9:02 on a Saturday morning, I'm third in line, bank just opened. 9:15 I haven't moved, one active teller, 7-8 people waiting in line. A customer complains and the bank's manager, while looking at him, won't even address him behind the glass. Finally my turn, I have to fill out a form, then come back and wait in line (again). I'm called and it turns out I was given the wrong form, back to fill a new one out and wait. It took me 30 min to get a cashiers check. Completely unacceptable.
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April 2019 by Janek N
Very good service.
