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June 2025 by ash
Avoid this place at all costs. My experience is similar to all of the other reviews.
They stated I was unable to provide documentation after providing all the required forms, paystubs, insurance requirements, and notarized statements! The manager, Karen, was incredibly rude to me, as in other reviews. I asked for a reason behind a loan denial and she called me a red flag along with another name. I have notarized documents, proof of income, and frankly they have no reason. I cannot stress how RUDE the manager was. They do not value your time, and will do unneeded credit pulls (seems to be a common experience!). They provided false hope and a negative impact on my credit with no good cause, and rude staff.
Edit: They stated they would not provide the loan due to not placing FCU as the lien holder on my insurance, without the loan approval. Yet another waste of time.
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June 2025 by Ashley Faith
Terrible staff, and experience all the way around. Take your business elsewhere!
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April 2025 by Alissa Winfrey
I’ve had mixed experiences at this bank, and unfortunately, the attitude of the branch manager has led me to take my business elsewhere. I’ve been a member here since 2017.
While the rest of the staff has consistently been warm, professional, and knowledgeable — taking time to ensure my needs were met — the manager has been the complete opposite.
Yesterday, for example, the manager showed up late. Speeding through the parking lot as if that makes a difference in his arrival. Though he did apologize, it felt disingenuous — more like he wanted to get it over with than actually express any real regret. I was already having a rough day, and had he shown even a little empathy or courtesy, it could have made a big difference. Instead, his dismissive and aloof demeanor only added to my frustration. His attitude felt more like “I don’t care,” and unfortunately, that energy carried over into how I responded as well.
When I returned today, I was helped by a different teller who was kind, helpful, and professional. However, the manager was present again, and not only did he avoid any acknowledgment, but I also overheard him mention our interaction to another employee. His behavior remained just as unapproachable and arrogant.
This is not the kind of leadership that reflects well on a business. Courtesy and genuine customer service matter — especially from those in managerial positions. I no longer wish to do business with this bank, and I truly hope the manager receives some much-needed feedback and an attitude adjustment.
Best of luck.
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December 2023 by Dan Levine
As a member I was delighted to recieve an email from them saying I was pre-approved for a $5000 personal loan, all I had to do was enter the promotional code provided. Well that turned into having to fill out an entire application as if I was not already a member of the credit union in good standing only to be quickly denied the loan on bogus grounds after they pulled why credit to reveal a 760 rating. Financial Resources Federal Credit Union wasted my time and an unessacery credit pull in a bate and switch drag net scam. They fraudulently advertised I was pre-approved for the loan to induce me into applying only to be denied, that is not good banking, good business, or good faith and I believe when applied to however many of us members they sought to induce and deceive, it may even be criminal. I intend to file complaints with the State Banking regulators and better business burea. This treatment is simply unacceptable, I will be banking elsewhere. Thank you and Gzhemnedo (Great Spirit) bless. <3
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May 2023 by Isaac Garcia
I like the bank a lot, the people are nice and friendly and even though they're a bank they don't feel as corpo as the others.That being said I got huge gripes with their bank app. I know they didn't create the app but since I have to use it so much it's a problem.The app feels outdated and archaic. Other banking apps have streamlined mobile services and bank utilities that are easy and intuitive to use like Capital One and Chase, but the FRFCU app is a drag and is one of the reasons why I feel like leaving their service. Things that should already be implemented and in use are not even included like base notifications about deposits and withdrawals, upcoming payments and the like.Until those things are fixed I can't really give FRFCU a higher score
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March 2023 by Jennifer R.
Terrible customer service. I've heard the place is filled with more trash than the garbage truck that just rolled past my apartment.
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June 2022 by Aaron Ridgeway
This branch is a well oiled machine. I came in looking to secure an auto loan and was shocked with how easy and transparent they were to work with. Emilio showed up as a vested partner in my situation; as someone who empathized with me. He explained the process, outlined what was needed, and secured me a loan at a fantastic rate. I look forward to banking with this branch in the future!
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October 2021 by Mike B.
Financial Resources Federal credit Union went into my account twice since June and stole money. They took two payments for 1 month of car payments, 2 separate months. Then after robbing me, they added late payments to my credit and dropped my score by 40 points. The customer service is TERRIBLE. Nobody cares about customers or fixing their own mistakes. Stay far away from these crooks.
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May 2021 by Dawnn Alford
Took my daughter to the Bank she well we were in and out of the druve thru like that nomore then 12 minutes
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December 2020 by Google User
EMPLOYEE COVID POSITIVE ANS STORE IS STILL OPEN. NEVER CLOSED. MANAGER WILL NOT RETURN CALL. STAY AWAY
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April 2020 by Marcela Gonzalez
Excellent credit union been with them for years. They always are happy to help and they have never disappointed me. Very professional and caring about their customers.
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September 2019 by Cathy R.
How many times do I have to freaking notify u guys i won't be in Nj?????? And my card still declining. Do not use this place. They're f****** useless. USELESSSSSSSSS. Zero stars. Unbelievable. Closing my account this week. Tootles assholes.
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April 2019 by Paul Johnson
I have been calling them for 5 hours and have gotten a busy signal. I am nearly blind and so I'm going to take the train from Brick NJ up to Somerset to see them because nobody is available to get MY money. The worst.
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April 2019 by Robert H.
Have been a member for a few years. Customer service is beyond awful. Had a major issue with them a year and a half ago where my account were all frozen by mistake by Chuck Wojo at the credit union. After trying to deal with it for over a week I finally had to send the President of the credit union a message through LinkedIn just to get the issue resolved. Now I have had a secured credit card with the credit union for several years. Never missed any payments, and account has always been in good standing. Apply to obtain an unsecured credit card and due to the credit unions beyond liberal underwriting guidelines I am declined. Granted my FICO score I receive on the denial letter is plenty high enough to qualify for a credit card with other major banks. Call the credit union to receive an explanation on the decline. You would think I was trying to talk to the president of the United States. After over an hour on the phone I finally find out that Janet Hitchcock is who made the decision on my application and I am given her phone number. I call and leave 4 different messages with Janet and to no surprise never received a phone call back. Call back into member services and they cant tell me if Janet is in the office or not, or if she is out on vacation or anything. So on Thursday morning 4/11/19 I call back into member services again and the rep tells me that she sent an email to 4 different people to give me a call. Surprise!! I still received communication from no one. By mid-day Friday it had been 24 hours with no call from anyone. At that point I called back into customer service and just asked them to close my secured credit card and deposit the funds into my checking account with the credit union. The guy said no problem he would take care of that. I look online and see that the account was closed five minutes later, however, funds were not put back into my checking account. So on 4/12 I closed my secured credit card, and now today is 4/15 and the funds are still not in my checking account. Then today out of the blue who calls me??? Janet. She advises me she only works two days a week - Monday & Tuesday ?!? So instead of your member services team telling me that they just let me continue to call. Janet confirms with me that secured deposits are placed in an interest bearing account, and that was my thought to begin with. So, since Friday 4/12/2019 until so far today 4/15/2019 the credit union is earning interest on money that does not belong to them. So I am going to give them to the end of the day to put the money that does not belong to them back into my checking account before I file a formal complaint with the NCUA & the CFPB. No sense is telling me to "reach out to someone" as I have already done that over 50 times with no success. WORST CREDIT UNION EVER is Financial Resources Federal Credit Union.
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February 2019 by Joel Tannenhaus
They are the best. Gina is awesome to deal with- very helpful, friendly, knowledgeable and professional, even going as far as mailing deposit slips when we ran out. It's nice to walk into a financial institution and be known by your name and not just your account #.
