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November 2023 by Kathleen Kirschbaum
The owners and employee were so helpful.
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October 2023 by Karen Andersen
Exceptional service, but billing came 2 weeks early and was more than double what I was told it would be. Employees very willing to accommodate, however.
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October 2023 by Armand Leonardi
The people that work there are very helpful and took care of me!
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August 2023 by Bryan Hoffmann
Absolutely STELLAR customer service. They went above and beyond to help me get my data off my broken phone and onto my new one, even when another store told me it was impossible. Thanks to everybody there!
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August 2023 by Sheri Arnold
Went there today because my phone fell in the pool. Lol..Ryan went above and beyond to set up my new phone with all my apps.. highly recommend..
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July 2023 by Lisa Karas
I would be lost without Ryan ,Nick and Elvin! Love these guys ....so helpful. Great service !
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June 2023 by Katie Coyne
I needed help deleting a notification glitch and one of the employees belittled my skills at managing my device. She suggested I get rid of my voicemail altogether until I informed her that I couldn't, due to medical and professional reasons. I mentioned that people left me inconsequential voicemails like the one I was currently having a problem with. She said to me verbatim that I was an "unhappy girl." She failed to fix my phone and turned it over to another employee. He was able to fix it briefly, but after two hours the bothersome notification returned.I don't appreciate the snarky comments the woman made, and also how she went outside for a smoke break in the midst of the whole ordeal only to return reeking of smoke and grabbing my phone back to take another look. Her abrasive behavior was extremely unprofessional and rude.
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May 2023 by paige alexander
Very kind and helpful service. So friendly !!!
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December 2022 by Bill Lange
I realize it is Christmas eve, but the complete lack of customer service is the reason I would avoid this store.If you must go, Do not hand your phone to the young man, he made changes to my phone without asking permission and disable my power button.
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December 2022 by Brianna Stafford
I watched Nick perform magic yesterday. Not only was he professional, kind and quite funny, he backed up my phone and transfered all my data to a new phone using muscle memory becasue my screen was broken. He went above and beyond!
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October 2022 by smcphailemt McPhail
My 84 y/o mom got a new cell phone as a birthday present. We took it to the store in Sussex NJ to be activated. I told them I would put in her contacts manually since she had a handful and to save her money. We were told they would NOT activate her phone unless she paid the $25 fee to switch her contacts AND a $35 activation fee. We walked out. We went to the Franklin store and were greeted by Donna after she was done with another customer. What a pleasure she was friendly, knowledgable and awesome. No charge for ANYTHING! Her store was full and had lots of employees. Sussex.....not a sole in there. No customers. Gee I wonder why? Highly recommend this awesome store and great staff. Thank you so much!! The best store!! Sandy McPhail Marianne Conroy
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August 2022 by Tracy Finigan
I have been going to the Franklin location for many years and I would absolutely recommend them for all your Verizon needs!Navigating through the Verizon site is next to impossible for me and today Nick took the time to help me with my phone upgrade. He was polite, helpful and professional. He took the time to look up all offers for my phone line and also explained everything available for myself and the other lines on my account.Every sales person at this location has always gone above and beyond for me and my family members!Thank you Nick! I look forward to getting my new iPhone this weekend!
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August 2022 by Sharon Barrett
I went in with my dead Galaxy and came out with my new one! I didn't buy it there but they still helped me! so i bought them a pizza. ty Guys,you are the best
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July 2022 by Irene G.
I picked up the new phone I ordered on line Friday 7/15/22 in Franklin. I was unable to charge my old phone. Ryan was the person who handled the transfer of data to my new phone. He was very patient and helpful. He did have some difficulty because of my old phone and he spent time transferring data. Kudos to Ryan. Ryan was pleasant and knowledgeable.
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April 2022 by Franz Gutenschläf
Nick Galdi was really great, he took care of 4 different customers at once when they were busy at open time and made sure everyone was attentively cared for. We got very good prices on new phones that were WAY BETTER then the prices they gave us at the corporate location in butler!! will definitely return
