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November 2022 by nina marie
I had to leave another review of this business, 1 year later after my installation. My floor did not stand up to anything. The planks are lifting, splitting and cracking. I reached out to Sue 2x and she told me to "be patient it's the weekend I have to reach the installers" I make contact again, ask her to come our Columbus day to see the damage. Zero response back. TERRIBLE ALL AROUND. How do you sleep at night knowing you took almost $30,000 from us? Disgusting person. Everyone I mention her to knows about her, and it isn't positive..Service: Installation
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September 2022 by Carol
We are repeat customers and will never use anyone other than Sue for our flooring needs. Sue is very professional, talented, and helpful in every way. It did not take her very long to know us and know our tastes. She was able to quickly help us find find carpets we loved.Service: Installation
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August 2022 by nisha
We had our upstairs Flooring replaced by Sue and her crew. We had old carpet and had her do hardwood in the hallway, lvp in one area and carpet in the rest of the bedrooms.I had reached out to many vendors and the sales experience with them was nothing like Sue. She is so great; professional, friendly, and knowledgeable. She is also very kind and not pushy and she genuinely wants you to be happy with the end result.I ordered everything through her, bc her prices and service were unbeatable.And, her installers (2 separate ones; one for wood/lvp and one for carpet) were impeccable. Both of the sets of installers were so detail oriented and did a stellar job. One of them was here 9-9! Perfect jobs.Sue goes above and beyond to accommodate her clients and we are so happy we went with her. Highly recommend!Services: Installation
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July 2022 by Francesca Tatis
had a great experience with Sue. She responded in a timely manner and gave me a competitive price, I couldn’t pass up. She took the time to help me decide on the best color flooring and I am so glad I took her advice. I also splurged and up graded my molding which was a nice touch. Lastly, I had some floor repairs which needed to be completed prior to install and they exceeded my expectations. The installers are excellent!
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October 2021 by Monica B.
I found Sue and Mike on thumbtack. I had three 300 pound rolls of turf that I wanted carefully installed in my finished basement - without damaging the hardwood floor underneath. The communication was great, the work was done on time and, most importantly, it was done well. I would definitely use them again.
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September 2021 by Nina M.
If I could give zero stars I would.This was by far the worst experience I ever had.Empty water bottles left in my house, drank MY water in MY bedroom, scratched my brand new bed, for whatever reason they put my nursery chair IN MY daughter's crib and gauged the wood. They "leveled" my floors without using a level, amazing right. They put my husband's door on crooked, I know, that's talent. They cut stuff in my driveway, fine, but they left the garage door open and everything in my garage is covered in saw dust. They unplugged outlet covers I had for my kids, fine they need to plug in tools, but then they threw them away. We had cable wires tacked up on the old molding yet they left the wires hanging all over the place AND threw our half of the hooks I had & left me with 3. They left cement in my kitchen sink that I had to scrub off, Cut the nose of my steps so my kids safety gate just hangs & when the carpet installer came he said "this guy did this again" & he had to nail a piece of flooring to the step so my carpet didn't sag, half of my living room clearly isn't even because my end table now wobbles, my dining room wasn't close to being done correctly when it was leveled, the plywood clearly wasn't nailed down & the floor had to come up and be redone. My daughters floor has a massive scratch going through it.. They left my brand new sofa filthy covered in dust and scratched, when I told Sue she said "what's the material" and nothing else when I told her. After I gave her $13,000, after the 9500 deposit, I was annoyed at all of this & wanted to know when my carpet would be installed, I had 3 phone calls unanswered & countless texts ignored. Sue then says "just relax it'll all be perfect, you have nothing to worry about, call me anytime" that was a TOTAL JOKE. I have never seen a more unprofessional, rude, nasty crew in my life. MY husband is actually going through our house as we speak with a 4 foot level & it's ridiculous that it's still so uneven. Actually, not hard to believe because THEY DIDN'T USE A LEVEL TO LEVEL MY FLOORS. I don't know but after spending almost $24,000 it should be PERFECTION.
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July 2021 by Yashraj Joshi
Guys were very professional. Installation was done like a pro. Thanks you all.
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July 2021 by Rose “Rozie” Nunziato
Sue Gibbs from carpet and flooring centers is wonderful. She came right to my house with so many carpeting selections to pick from. She goes out of her way to make sure that you are happy and satisfied before she leaves. She is always a text or call away! I actually met with Sue last week we ordered the carpet and my carpet was in and installed today.! The installers Bob and Tony were right on time to the minute and did a fabulous job. I’m actually meeting with her again next week in hope to select some vinyl flooring for my two bedrooms. Her prices were great and the customer service top notch!
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July 2021 by Rene
I highly recommend Sue Gibbs and her experienced installers for any and all carpet needs. Sue was more than accommodating with her plethora of carpet samples and suggestions. She was so patient and friendly as we discussed several rooms. My priority was to rip up old basement carpeting and freshen up the playroom. I couldn’t be more pleased with the results. And kudos to Bob and his installer companion. They were knowledgeable, thoughtful, and expedient in their work. Love the new basement look. Great carpet team!Services: Installation
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July 2021 by Natalie Bene
I used this company to install carpet on the third floor attic space and stairs. Sue came to my home to help pick out the best quality carpet for the room, it was very convenient because all the measuring and estimate was all done at once. The wait to install was less time than expected, the installers were on time & did an excellent job! Considering this was on the third floor of an old home with lots of twists, they didn’t miss a beat. They also cut down my doors in the closet to accommodate the rug. I would absolutely recommend this company 5 star customer service,Service: Installation
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July 2021 by Mat S.
Delighted to have reached out to Sue Gibbs of Carpet & Floor Centers for installation services options. I reached out to her via Tackle app -- she responded relatively quickly and stopped by same day to go over potential options. Superbly knowledgeable in the industry, classic approach to engaging customers, very honest, integrity in her presentations -- puts you at ease and really went out of her way to make sure that we are fully informed of the installation process / options available. Puts the clients needs above all. Would definitely recommend if in the market to get quotes on floors or carpets.
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July 2021 by Olivia Brandon
I called Sue to get an estimate on floor installation for my townhome.Sue came out with a bunch of samples ,took time to help me choose the type of floor and color to match my decor.Sue prices where very reasonable .Floors where ordered and there was a mix up with the shipment of the floors. Sue went above and beyond to fix it even though the error was not made on her behalf. I got an free upgrade in my flooring due to the mix up. I couldn’t be happier with the floors and the installation.Sue was very helpful throughout the whole process.Thank you Sue for your service and convincing me that I would love the Barnwood Rustic color.Service: Installation
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July 2021 by Karon De Sanno
I contacted them to see if they would stretch a carpet. Not only did they say they would do that, but they called when they were on their way, showed up early and were so very professional. Getting right to work, Bobby knew exactly what he was doing and in no time the carpet was fixed. They had the right tools and the right skills. I would definitely use them again for anything carpet related. This is one of the most professional contractors I have used! I highly recommend them!!!Service: General repairs & maintenance
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April 2021 by Olivia B.
I called Sue to get an estimate on floor installation for my townhome.Sue came out with a bunch of samples ,took time to help me choose the type of floor and color to match my decor.Sue prices where very reasonable .Floors where ordered and there was a mix up with the shipment of the floors. Sue went above and beyond to fix it even though the error was not made on her behalf. I got an free upgrade in my flooring due to the mix up. I couldn't be happier with the floors and the installation.Sue was very helpful throughout the whole process.Thank you Sue for your service and convincing me that I would love the Barnwood Rustic color.
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July 2020 by Sanjay Verma
Great job , they responded very quickly and got me scheduled for the next day . The work was done professionally and quickly . Would highly recommend and use again
