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December 2023 by Max Nixon
All the staff are very friendly professional and helpful. My banker Johnny goes above and beyond every time I come into the bank. Definitely recommend anybody making this there home bank!
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November 2023 by Next Level
Johnny helped me open a business checking account. He was very knowledgeable of the business accounts chase had to offer and which account my company needed. Johnny called me a w and on later to confirm I received my checks and didn’t have any issues. I would recommended Johnny burks to anyone looking to open a business checking account
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November 2023 by Alexa Scarpaci
All of the employees here are super nice, but Johnny is especially helpful with whatever I need!
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August 2023 by neev chapani
The bank manager(Laura) was super helpful getting an issue resolved which was ongoing for quite sometime now. Exceptional customer service.
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August 2023 by Marjorie B.
In the past 2-3 years I’ve come to this branch, the drive-thru ATM never works and they don’t gave another you can walk to inside.
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July 2023 by Luke Del Priore
I had an issue the other day, went in, and Johnny helped out. Genuinely such a great guy, and Chase is lucky to have him. Will definitely be coming back and asking for him!!
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May 2023 by Sam S.
There are lazy worst Bank on Main Street. Trying to open a business account They told me they're busy there's no customers BS I'm never going to the bank again. Stay away everyone.
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April 2023 by Rich B.
Call branch in the day, go to the voice prompts, and someone finally picks up the phone and then just hangs it up. 3 times.. seems they're too busy or too understaffed
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December 2022 by Sabrina Julia Jose
I’ve gone into the branch a few times and everyone’s usually done the bare minimum for me but I met with the personal banker Johnny a few times and EVERY SINGLE TIME I have an issue, he resolves it and makes me feel at ease having to deal with banking issuesIf I had to recommend anyone going into this bank, make an appointment with Johnny. He really goes above and beyond when you’re kind and understanding of his position
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April 2022 by Jillian Hopta
I read a review from “onthebeach” and it could not be more false. I have personally worked with each employee she refers to at this branch and each one is more wonderful than the next. I can’t believe the time wasted on bashing such wonderful establishments based on one or two off transactions… plus… who doesn’t want bank tellers checking their ID if they don’t know you!?!? Don’t people want their funds secure? I am happy to provide my ID at any branch that asks as it makes me feel secure in where I keep my money and investments. West Freehold has always been one of my favorite branches for this exact reason.
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April 2022 by Jaclyn O'Brien
This Chase branch is full of overly friendly, customer oriented employees. I have been a customer for a long time and appreciate each transaction experience I’ve had thus far. The tellers are fast at moving the line even during crazy lunch hours, and the bankers are always so helpful with all of my needs.
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April 2022 by Cassandra Miller
This branch is filled with happy people! Such a good vibe! Transactions have always been seamless and I’m always in and out. This branch can get busy but the staff is overly apologetic if the line is longer than expected. All hands are on deck when the branch is in need and that’s awesome to see during times like this!
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April 2022 by Laurie Vera
Absolutely horrible customer serviceMultiple times I try to use the drive thru ATM to make a deposit and it always gives me an error . I have gone in and reported it and the response is alway we are getting it fix .Today I tried the ATM and once again the same error .I go in and ask how can it be possible this has not been fixed and all 4 associates including the manager had horribleService and showed not one ounce of care .If I can avoid this location even if I now have to drive additional miles I will. CUSTOMER SERVICE LACKS AND NEED MAJOR TRAINING .
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April 2022 by maria vulpis
I’ve been a customer of the West Freehold branch for over 10 years and each and every time I step foot in this branch I am greeted and treated like family. It’s clear that many of these reviews are being written by “Karen’s” who have nothing better to do with their time. I would review this branch 10 stars if I could! Thanks West Freehold for your service full of smiles!
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March 2022 by Alf Bartone
I couldn't be happier with the professional and extremely friendly service I regularly receive at this branch, most notably with Ellen. She helped me open my accounts and has been super supportive of my new business endeavors for several years now. I still prefer in person banking and always have a great experience with the tellers (if they're still called that).