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April 2024 by Abagael A.
WORST PEOPLE, WORST PLACE, WORST EXPERIENCE. I went in to buy a gown for a family wedding. Only wanted to spend max 1,000.. of course they pushed for more. Brought me hideous gowns in my price range. Ended up spending 1,400 after being bullied into purchasing it day of. Of course they wouldn't allow for me to think about it and kept uncomfortably pushing me. Then they told me they needed to keep it and replace beads. They call me one week after and told me to come get the dress. I came 4 days later and they wouldn't allow me inside of the store to pick up my gown. They told me to wait in my car, after 45 minutes I called the store 3x and watched as they ignored my calls due to the whole place being mainly windows. I decided to dispute the charge due to the "service" I received by the way they spoke to me and for holding my dress that I had already paid in full for, hostage. I then received a call late March because I disputed the charge. The "manager" or lack of, told me that I never came to get the dress. When I explained that I did and they ignored me, she then told me I was incompetent and knew nothing. Followed by her hanging up on my face. It's actually comical how horrible these women are and how horrible this place is. Never again will I shop here or ever recommend this place. In fact, I will continue to tell my story until this place is out of business in hopes to save everyone from being bullied and feeling unsafe. It's a horrific place with even more horrific people. They pride themselves in costumer service, what an actual joke. Save your money, their dresses are horrid anyway.
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January 2024 by Jill N.
Horrible experience.....I called Diane and Company to make an appointment for my daughter and her best friend to look for prom gowns. I was told that my daughter was welcome to come but her friend was not since I am not her parent. I then explained that my daughter's friend's mother is a single Mom and has to work on the weekends and could not come. After an extremely stressful back and forth which included me asking such questions as "what if my daughter's friend didn't have a parent or what if they had no transportation " finally we were granted an appointment. Keep in mind I also offered to sign a waiver. My daughter woke up today with signs of COVID ( after an exposure) her appointment was supposed to be for tomorrow. Although I was informed of their very strict cancelation policy I for sure thought they would make an exception for COVID! I was trying to be a good person and not infect their store. I was told ( very rudely) that under no circumstances do they make exceptions ( including car accidents, COVID and family emergencies ) and that my debit card will be charged 50.00. My family does not have a lot of money. My daughter and I both worked very very hard to save money so that she could purchase her dream prom dress. I now have a very upset 17 year old and 50.00 less in my back account. I really pray this dehumanizing display stops with my family....I would hate to have others go through this.
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October 2023 by Patti Tomaino
Rude! Pushy! Pushing the customer in a fitting room and not listening to what they want to spend their money in. Shoving under garments at them. Discussing ozempic to a customer , just tell them they’re fat! Don’t go there! There are better places to spend $$$
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July 2023 by Brittany G
Diane is the BEST women to go to for a gown. My moms dress for my sisters wedding ws a knock out she cares about the costumer body shape and well being rather than just selling a dress she was fantastic to work with well worth the $$$$$ for the dress! All the girls were fabulous
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May 2023 by Latoya M.
Wow, I really wished I read the reviews before visiting this store and making the drive all the way from Long Island. The only thing great was the young sales girl. Other than that, the nightmare began to unravel. My daughter decided on a beautiful, overly priced dress for her prom that needed a new zipper put in, so we had to leave the dress at the store only to make the commute again the following weekend. They also promised to fix some beading. Alterations would cost $250 and up after already spending over $1200 for the dress!! Needless to say, we decided on getting alterations from a more reasonable tailor closer to home. I arrived at the store for pickup and was basically rushed out the store. I had to stop them to ask if I could see the dress and make sure everything promised was done. I ended up testing the zipper in the parking lot! Get home and realized the zipper is still giving problems once tried on, leading me to believe that nothing was done at all. I called to speak to the manager, and to this day no return call. This place is the worst and they should truly be ashamed of themselves. Integrity is everything and they turned a fun experience into something very stressful. Highly disappointed and I would never ever recommend anyone to shop here.
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March 2023 by Gina OBrien
Very disappointed with this store. Ordered a dress that was in stock, waited almost a week, and then, when I called and expressed my dissatisfaction, it was suddenly “out of stock.” Even though when I purchased it, it had a tag on it stating it was in stock in the size I needed. I find that a little deceptive.
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March 2023 by Jessica D.
My daughter made an appointment here for a junior prom dress. Despite all the negative reviews, I agreed to the appointment since a lot of her friends found dresses here. We were greeted by nice women and a young girl was assigned to help us. I can't remember her name but she had curly hair. My daughter was excited for appointment and so was I until I learned that the young girl would be choosing what she was going to try on. Out of all the dresses she chose my daughter liked two. I kept trying to explain what we were hoping for and were being handed random dresses. There were several things about this place that made the experience very uncomfortable: first was the strict no phones policy which was repeated to us several times before walked to the fitting room (this wasn't our first time dress shopping, we know the rules.), not being able to look at dresses was another major upsetting part, the disgusting shoes they insist the girls wear when trying on dresses, and the sales girls pushing dresses that clearly don't look or fit right and suggesting how perfect it will be after (expensive) alterations. I really wanted to love this place but unfortunately, the experience did not sit right with me. My daughter found a dress she loved BUT, we didn't get it. It was one size too big and obviously stretched out from being tried on so many times. For the prices of these dresses I'd assume we'd be getting a new one. We will continue her hunt for the perfect Junior Prom dress elsewhere. Giving this place two stars for the nice girls who helped us -- the curly haired girl & tall blond.
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February 2023 by Suzy B.
BUYER BEWARE! I made an appointment to shop for a formal dress for a black tie wedding. It's wedding /prom season so there was a one week wait. I agreed to their $50 fee if I didn't cancel 48 hours before the appointment. About 36 hours before my appt., I called to cancel as I found a dress, (no one picks up the phone), so I left a message. Someone from Diane & Co. calls me back and tells me I can't cancel my appt. and they will charge me $50, and my $50 can be put towards buying a dress! So I show up for my appointment as scheduled, saw a very small selection of dresses in my size and left without buying anything. The recording on the voicemail message says they have over 10,000 dresses in stock. I saw 2. So much for that. I won't be back. The experience & attitude I received from this shopping experience was very unprofessional.
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February 2023 by Carole A.
We went prom dress shopping at nearly ten stores and this was by far the worst experience. The attendant helping us was young and not helpful and in general, the staff will sell you anything to make the sale. There was a grown man working in the dressing area (putting dresses away) which was off putting given the fitting process. The attendant encouraged my daughter to buy a dress that didn't fit, telling us alterations were the solution. We ended up getting the exact same dress, two sizes smaller (perfect fit with no alterations needed) and $40. cheaper! Also, they are the ONLY store I encountered with an enforced no phone policy. It's bizarre really. We wanted to see how the dress looked in photos, so I went as far as asking the attendant and another lady to use their phones- just so we could see how it photographed. They said, "No. You can take a picture after you pay for it." I highly recommend you skip this store and go to Castle Couture where we were treated very nicely, allowed to use our phones like the adults we are, and much better prices.
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February 2023 by Evangeline Nwamadson
The owner and one of her daughters at the store are rude. I will never recommend this store to no one. Stay off of this shop. They sold me a damage dress. They are scammers period. I wish I can give them 0 stars.
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January 2023 by rose prints
Went last year for a prom dress. I wasn't allowed to look around for dresses I liked, everything was brought to me. I was put into a dressing room and bombarded with dresses one after another and I was being completely rushed!!! They kept telling me I had to make a decision and that they didn't have all day. Also wasn't allowed to take any pictures unless I purchased the dress. DO NOT recommend.
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December 2022 by Sue W.
Terrible experience. My daughter and I went in there to get her a prom dress. She wasn't able to pick out what dresses she liked. They gave her these ugly dresses and each time she didn't want to put it on they would completely ignore her and tell to try it on anyways. She try it on and still hates. They didn't listen to anything she wanted. They gave her a size 4 sizes bigger than what she is. They wouldn't listen to us when we told them she was a size she was. Overall they are terrible.
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November 2022 by Chris On the Street
This company saved the day for my daughter's graduation. We looked everywhere for a particular dress, and Diane & Co thankfully had accurate on-line stock information (unlike many of their competitors).This dress was shipped to us overnight, and I am now the father of the year!THANK YOU __ !!!
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November 2022 by Florie Mexhuani
They have beautiful stuff but the tailor isn't to the standard you'd expect. They had to redo my 2k dress on the spot because it was done without any sense of style. Looked terrible. I was so pi ssed. It came apart at the party in 2 hours. Such a shame
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October 2022 by Alyssa Duffy
I had the best experience at Diane & Co! I came in to look for a dress to change into during my wedding reception/after party. They completely nailed the look I was going for, in fact I had such a hard time picking one dress out of all the fabulous options they pulled for me. The girls made it so much fun. Everyone was very nice and super helpful. I can't wait to come back!!