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November 2023 by Enrique Nieves
Don’t bother calling or going here. They have too much attitude and aren’t customer friendly.
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September 2023 by Gordon Prochnow
Been shopping here for years . Family run store. They are knowledgeable and always helpful to me.
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September 2023 by Richard Bartlett
Had a car project and Brice's Was the only place that had everything I needed.
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July 2023 by Jem 13
I can not emphasize enough how nasty this guy Bill is. 3 stars is way to high a rating for this store based on his attitude. I bought some rotors on the napa site to pickup at his store which gives me 20% off. What a lecture I received how he loses money with my discount. I asked for a part # for rotors for my other car and he refused to give it to me. He said it's your job to figure out what you need when you order online. It's time to retire and let someone else run the business or shut it down. I love napa parts but don't go to this location to get them. I don't need one of Napa's generic responses. Find a way to stop this guy from treating customers this way.It's on you.
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April 2023 by Jim Hurley
Great stock and always has or can get the parts I need
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November 2022 by Jason Celik
Not happy about a 10% restocking fee on an untouched part returned within 24 hours. Won't do business with NAPA again.
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August 2022 by James
DONT GIVE BUSINESS TO THIS NAPA. If I could leave 0 stars I would. The old man/owner Bill is nasty and lazy. If you ask for something expect to be given an attitude. Very unpleasant. They do not care about the business you give them. Went there to return a core and he was huffing and puffing because he had to get out of his chair and walk around the counter. Probably the most unpleasant Napa I’ve been to. I actually won’t ever go back to this Napa and will be sure to spread the word!! Next phone call is corporate!
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August 2022 by Kathy
You think the old man is rude? You should try talking to Lisa!!!!!That woman needs to retire!!!!!!!!!
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April 2022 by Nick Marina
Old man in there has some attitude problems. Man thinks he knows it all about everything. Told me they don’t make rotors for my car. Called a different Napa and they solved all my problems and giving me the correct items. Yes, they do make rotors for my car buddy. Returned the original items to his store and man did he not like that. ??
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March 2022 by James Goldman
If there was a zero I would personally leave it very disrespectful
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March 2022 by John Shmal
I spent plenty of money at this place and the husband and wife owners were very rude. She was having a conversation with someone she knew at the counter and completely ignored I was there. She told her husband that he needed to get my part in the back and he put on a face like I was asking him to park my car. On top of that, the place is filthy. I will not be back.
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January 2022 by Adam Schneider
The owner and the women at the front desk are rude, have zero customer service skills and gave me a hard time on a return purchased the day before on based on the owners recommendation.Recommend going two miles a way to Norwood Auto parts.
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September 2021 by grizzly845
Owner bill And also a woman behind the counter were extremely rude and could not seemed to be bothered. Love napa products but will be taking my business elsewhere. If u ain't in the good ol boy system u will be treated poorly
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August 2021 by David Jorge
Worst customer service i have ever dealt with, this location is definitely giving napa a bad name. Man at the counter seems to be bothered when he has to get up from his chair to grab a part which is crazy considering its his job.Ill be taking my business elsewhere even if that means driving further
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June 2021 by Anthony R
Absolutely one of the worst customer service experiences I have ever dealt with. Went to this location due to their close location and my preference for certain NAPA brand parts. Dealt with the owner Bill and I can say the word rude does not even begin to describe his demeanor and attitude. After dealing with him, I immediately contacted Napa customer service who recommended a different location that could me resolve the issues I was having, which they did immediately and without question. I would never give this location any future business, and I recommend anyone out there who values any kind of decency or customer service do the same.
