-
March 2024 by John Tinker
Neel was an amazing help and was so nice and made picking a gift so easy
-
February 2024 by Janet Fusco
I love the freehold store. Everyone is so nice.
-
February 2024 by Nicole Holmes
Very helpful super friendly staff today. 1/26/24 thank you
-
January 2024 by Ynot Zap
Great customer service
-
November 2023 by Alfredo Vera Moreno
Very nice place and staff very helpful thank you.
-
August 2023 by Maheen K.
Wonderful experience with the associates in store today and yesterday. I bought 2 rings — one as a gift for someone else, and that ring ended up being a bit too small for her. The workers in store made it very easy and hassle-free for me to switch the size. They were also really friendly and helpful with all my questions — I will be coming back due to the excellent service :)
-
July 2023 by Yvonne Breckenridge
Had a wonderful experience with the helpful courteous staff, a special thank you to Stephanie, the bracelet was a hit with my great niece for graduation ?
-
May 2023 by Joanne S.
I was just in the PANDORA JEWELRY Toms River NJ location MONDAY MAY 15th,2023 to exchange a Mother's Day Gift that my son purchased on 05/12/2023 18:43 pm and I received the gift on Sunday Mother's Day. Upon receiving my gift, I did however try the ring onto see if it fit and how I would like it. I did not know this is not allowed as the PANDORA policy. I decided to exchange it out and get a different ring. The Manager Tracy inspected the ring and determined that it was worn and kept Insinuating (suggest or hint in an indirect and unpleasant way) that the ring was ruin with scratches and dirty. I explain to her the ring was not even worn, but yes I did try it on and place it back in the box ( guess this is not allowed to happen only in the store it is allowed).I didn't like how scratching it felt against my other fingers. She said because of this it can not be exchanged and or taken back. I kept saying to her I have not worn the ring. She kept Insinuating that I ruined the ring. First off you dont do that to any customer.Once is enough a customer should not have to repeat themselves and you take it that you don't believe them. Not good customer service at all.The ring was not ruined and if I walked away instead of letting my voice be heard letting Tracy the Manager know she was wrong for saying & Insinuating that I actually wore the ring in which I did not. Your not going to treat any customer like this especially me and be allowed to get away with it. So she proceeded to say she will reach out to the district manager at 11:00 am to see what she can do. As I asked for the corporate phone number to call & complain she gave me the Pandora book ,told me it was in there.Who even says and or does that, you politely write it down for customers when they ask. I told her no I want it written down so she went to another counter in the back of store I guess to get a hold of the District Manger, as well as trying to scare me with notifying mall security. As she came back to tell me they were willing to exchange it out as she will clean the ring. There was nothing wrong with it other than my middle and pinky fingers getting scratched from the side, I wouldn't have known that if I didn't try it on. Didn't know that is not allowed as per PANDORA policy. She tried to make an issue which was & should not have been. I was actually purchasing a more expensive ring paying the difference in price which was more money, not them owing me money for a cheaper ring.You can't tell me after each customer trying rings on in the store your polishing the rings that you clearly put back in the case after being tried on from person to person, being stacked with other rings, placed on the counter, etc... No your not polishing & or cleaning them because as I just tried on several & the sales girl Caitlin clearly just put them back in the case. No one no matter who you are & or work for will/should ever Insinuate something I did.I would never try & return something that I personally ruined, it's not my character. On top of that purchase another ring that was more money & pay the difference. In my opinion she was being a B**** & thought she made it better by saying she spoke to District manager to exchange it, but nope you actually didn't Tracy.You got me to a level that I am & have reported the incident, also in giving a review on what happened to hopefully help make people be aware & learn from this, so they don't have to experience anything similar. Even the Associate Caitlin tried to apologize after the fact while she just stood there quietly listening to Tracy instead of speaking up when the insicident was occurring.But instead trying to make it seem that because you exchanged it may it better. Not for me it didn't. Letting others be aware of what occurs and goes on with making purchases from PANDORA and experiencing something that should never have happened in the first place. It's not right & there for you just lost several customers now
-
December 2022 by Antonio Magistrelli
Been here for almost an hour and haven’t been attended too. Also as we were told we were up soon people that have came in after were attended to before
-
December 2022 by Nydia Vazquez
Love the customer service and the prices I got great deals
-
July 2022 by Michelle S
Maryann by far was the most professional, knowledgeable, and helpful employee I’ve ever met at any Pandora throughout the world.She was so patient and so kind as she provided recommendations and testimonials about her own jewelry along with recommendations based on what I shared with her.She wore so many pieces beautifully. I have never seen such gorgeous bracelets. I can hope mine look so as beautiful.She restored my faith in the brand and because of her I will be a loyal customer.I am so pleased with everything I purchased. Thank you Maryann!
-
February 2022 by Alexa
I didn’t look my best because I was shopping for the holidays with my boyfriend. He went to the bathroom and I waited in the line to get in(there was two people ahead of me) the line moved a bit and an older blonde woman comes out and asks me why i’m not on the list and proceeded to ask the group behind me if I had been there the whole time. One of them says they didn’t see me and laughed. I just asked her if she had a specific piece and they didn’t so I left without even shopping. It was humiliating.
-
February 2022 by cheryl monden
Sue is amazing talented and very helpful
-
January 2021 by T Gee
Never ever ever ever get anything here! horrible service SUPER UNHELPFUL! I was very unhappy with their service. one of the items they sent was the wrong item. The person who answered the phone told me I must return everything that came in the delivery in order to get reimbursed and they will send the right items. they actually don't do exchanges for online orders. I never got my stuff. By the time I realized what was going on they were out of the items I had originally ordered and returned. All they gave me was a coupon for 15 percent off. When I tried the coupon it said it was already used!! No one to talk to! No one who will take responsibility
-
December 2020 by Isabella R.
Today I saw something at your location that truly disgusted me. There was a lady wanting to enter your location who is a woman of color. While no other customers got paired up with employees upon entering, this woman was paired up with who appeared to be the only woman of color working there. She couldn't even walk two feet in the door without being berated with questions of what she was looking for. She walked around the store a bit and wasn't asked if she was ready or had any questions the way the other guests were carefully being taken care of. What a disgusting and blatant display of racism. Is this the kind of establishment you run? I certainly won't be going back and I hope she doesn't either. Lost a customer for life.
