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November 2023 by Patti Green
Always a pleasure! The Zales Freehold team is the best!
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July 2023 by Danielle knueppel
Joan and tailia from zales in freehold mall deffintley made my day as I walked in to pick up my engagement ring they cleaned my other and band and we got to talking and they helped me find the most beautiful earrings for my wedding that I almost cried tears ? of joy theese ladies are awesome do you want to enter the store and leave extremely satisfied please visit them to be disappointed 10 stars ? ?
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June 2023 by Ms Baby Face
5 star service!!!!! My husband and I got our rings re-dipped and there was a fast turnaround time!! We were so happy especially since it came back before our special event!!!!!!! We will forever be grateful! Thank you Zales ?
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June 2023 by maggie tacopino
Joan at the Freehold raceway mall went above and beyond for me. She took her time to make sure that paperwork was in order. And assured me that she would do everything possible to make the repairs on my ring as painless for me as possible. I couldn’t be more satisfied with the care that she took with me.
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June 2023 by Carmelina Buonopane
Joan and Michael S. were amazing! There was no pressure to buy what we didn’t want and we walked out so happy. We will be returning, thank you both so much ♡︎
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May 2023 by Lisa Scoppettuolo
I love going to Zales because they are always so helpful. I went to the one in freehold mall and the lady who helped me Dina was excellent. She was very patient with me as I was trying to pick out the perfect necklace for my wedding day. I give them an A+
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May 2023 by Claudio Audio
Dina was extremely helpful with finding a “Push-Gift” for my Fiancé to commemorate our daughter’s birth. She was so sweet and knowledgeable, answering any questions I had about each piece I looked at before settling on this Emerald Heart. Her easy going demeanor and nurturing spirit made me feel like I was making the right decision.
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May 2023 by Carol Brooks
Excellent customer service by Dina. It was a pleasure to meet her. She was so patient with helping my husband select a very nice wedding ban. We highly recommend her. ?
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May 2023 by Tammy Flanagan
Visited the zales store in freehold n.j. I lost a diamond in my bridal set. Michael S and Dina were excellent from the start. My ring is being fixed with out any issues and I should receive my ring back in two weeks. Would recommend this store.
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May 2023 by Maggie Warn
My fiancée just went in to have my ring cleaned. He was assisted by Michael and Joan. They greeted him warmly and helped with any concerns, not to mention my ring looks beautiful after getting cleaned! We’ll be returning to this location if we need help with anything else! Ask for Michael or Joan and you’ll be in excellent hands.
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May 2023 by crispyy
Dina was wonderful help. Very sweet kind hearted. Definitely will return and buy more products only with her though.
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April 2023 by T B
I came in to buy a gift for my grandmother and was greeted by Joan. She was able to help me pick out the perfect gift. Thank you so much Joan for all of your expertise and help…it made by shopping experience a lot easier!
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February 2023 by Kayla A
Was not pleased with this location at all. Came in to have my ring cleaned and to look at wedding bands. The woman took the ring after looking up our name without a word. Then we went over to look at the bands and there was food sprawled out on the counter. We walked away and continued browsing at other jewelry since it was covered. Barely standing 10 feet away I could hear the woman speaking to the other associate about how dirty the ring was. Due to my job it’s bound to get dirty. She continued on to to say how bad it was and that she wasn’t sure what to do. The other associate said well it depends on when it wasn’t far cleaned last. They continued talking as if my husband and I weren’t standing in front of them. It was absolutely rude and downright disrespectful. Furthermore she handed my back my ring and it looked like it had barely been cleaned. There’s still spots on the diamond and what looks like dust stuck in between the diamond and the band. By far the worst experience I’ve had. I had to take it somewhere else to get cleaned.
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October 2022 by Rob Faz
Was not happy with zales. The store itself workers were great and friendly and service was good. There computer system has been changed or upgraded a few times and did not have my jewelry in its data base. I have a lifetime contract to service jewelry and some how it disappeared from there computers. Store was going to charge me $85. Luckily I found the original contract and didn't have to pay. Was not happy with zales. Been going there 17 yrs now.
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June 2022 by Ricardo Bodkin
Zales is definitely the old school mall/outlet jewelry store...but they still have some nice stuff if you care to look. Mostly smaller things though in my opinion. For bigger/fancier purchases you might want to shop around depending on what is desired.
