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January 2024 by Tobias Truvillion
RoverSpecialist TOBIAS TRUVILLION 2023 2024 RoverSpecialist TOBIAS TRUVILLION As I’m writing this what’s so disappointing it’s not $2500 I paid Vinnie RoverSpecialist. Not the fact that my beautiful LR3 truck still has the exact same problem that I brought my truck in to be fixed. But it’s the waste of time. Something you can’t get back. I know, you don’t want to go to the dealership. THIS IS NOT IT!!!!RoverSpecialist had TOBIAS TRUVILLION truck for 2 months and it would’ve been longer if I do not stop the hustle being played on me.I brought my car in the last week of September. Despite the bad reviews. I said to myself that’s their experience. Don’t be judgmental. Ha! I got an estimate on October 9 to have my truck diagnosed. I approved the service to fix my suspension. $1446.04 was the cost of parts , labor and diagnostics. I was told on Oct 20 the truck was ready and they would put some miles on the truck and test drive it for approval, so I could pick it up. On Friday Oct 20, I paid my balance and picked up my truck. After driving my truck 3 miles from the repair shop, the same suspension fault lights came on and my trucks suspension begins to lower. I return my truck for the same suspension related issue. Monday Oct 23. My truck sat at the shop with no updates until November 1. I was told they were working out the issues and would test drive my Truck. My truck sat for two more weeks with no updates. I was told on November 6 that I would get an update. I never received any updates. I would call to follow up during this time and I was told that I’m bothering the shop and mechanics. I don’t think it unreasonable to call in to ask about the status of your vehicle. Vinnie made it clear that I’m bothering him I didn’t get a response about my truck until November 15 (a text). They were going to start work on my truck tomorrow November 16. November 21 (text) I was told they were working on it. I would drive by the shop and see my truck just sitting there not being moved inside the garage. For the next two weeks. I would call to ask what is the status of my truck and what is the direct plan of action to fix it. I was told that I’m bothering the shop and I’m making them unable to do their work. My entire time at range RoverSpecialist, I would never get a definitive answer on how they were going to fix my truck. Always just speculation.Two weeks has passed and now it’s December. I am asking for Range Rover specialist to return my truck. Because it obvious they don’t know what they’re doing!!!I was told numerous times that I would get a call about the status of my vehicle. When I would call to find out the status of my vehicle I would constantly get an emotional reaction out of Vinnie telling me how I’m making his life more difficult and how he was unable to perform his duties as a mechanic. SO BEWARE IM TELLING YOU. THIS IS THEIR GAME. OH YEAH DONT BE FOOLED BY THEIR RECEPTIONIST MARCUS WHICH WILL LULL YOU TO SLEEP WITH HIS CALM DAMEANOR. THEY WORK TOGETHER!!!! BEWARE!! My name is TOBIAS TRUVILLION. I’m a professional film and tv actor and I’m using my “celebrity” to warn you about RoverSpecialist Range Rover Specialist !!! Because of time and unprofessionalism and lack of direction I’m forced to have Range Rover specialist to stop work on my truck. RoverSpecialist will play the victim. It’s always what you’re doing to them. Don’t bring your ride over there and get into a relationship with them. Don’t do it !!! They will try impose how everyone and the world is against them, playing victim.When I asked what is the course of action to fixing my truck I would get a nonchalant shrug of the shoulders from vinnie i don’t know. Oh yeah I had to pay additional $1000 for their inconvenience for working on my ride to get it back. Go to the dealership!!!! Just go. This was a $2500 lesson for me. I hope it helps you. This was definitely not what I was expecting when walking into RoverSpecialist Range Rover specialist in September. TOBIAS TRUVILLION
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July 2023 by Mike Dwyer
RoverSpecialist is by far the best and most qualified Land Rover repair shop I have dealt with in NJ. I have had my 1997 Defender 90 for many years and have always relied on Vinny for scheduled and unscheduled maintenance. I strongly recommend him.
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July 2023 by Rob Glenn
Understand landrover defenders and Vinnie is extremely knowledgable. Now my go to guy to keep my Defender 90 on the road.
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June 2023 by Gregor Hembrough
I have been searching for a Land Rover specialist since I arrived on the East Coast. My 1985 Diesel Defender 110 is somewhat unique and I wanted a reputable and credible team looking after it. I found Vinny via his excellent reviews and his reputation and prior praise was witnessed in the work he carried out for me. A very nice man beyond all
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April 2023 by Lisa johnson
Let me tell you something. I will never take my truck to Landrover Paramus ever again. I took my truck over to The Rover Specialist and right away I liked Vinnie, Chris and Marcus. They knew exactly what was wrong with my Range Rover. I have a diésel HSE sport and I highly highly recommend these gentlemen to repair my vehicle or anyone else. Let me also tell people something I dropped it off that morning and it was ready by 3PM. Thank you Vinnie, Marcus and Chris for top notch service. Paramus Landrover you and that $8000 guestimation of what was wrong with my truck can kick rocks right along with that lying service rep Stacey.
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April 2023 by Ari Koulouthros
This is an extremely technically proficient specialist of Land Rover vehicles, highly recommended for accurate diagnosis and all manner of service repairs.
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March 2023 by Matthew Sloane
I was nervous to get into a Land Rover because of their reputation for reliability issues. Vinnie, Marcus, and Chris gave me an honest assessment on a vehicle I was considering for purchase and they helped me eventually get into my first Land Rover. I couldn’t be happier. For as long as I’m in the area, my Land Rover will only be serviced and maintained at one garage — RoverSpecialist.All of this doesn’t even bring up the fact that they’re great guys—a pleasure to work with and even more of a pleasure to chat with.
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January 2023 by Javier Montas
Great facility and even better group of people. Every step of the process was communicated and everyone was upfront about what needed to be done. Definitely going to continue to get serviced here.
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January 2023 by RJK K
Unlike many of the fake 5 star reviews posted on here, I actually was a customer of this lousy shop. Let me save your time and money: don't get tricked by their false and fake reviews posted here. The owner of this shop has arrogance that knows no bounds. They have such an attitude and it really rubbed me the wrong way. They have a lot to learn about being in service industry. I strongly recommend you look for another shop to bring your Land Rover.
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December 2022 by linda schiele
Awesome shop love the owner felt like I’ve known him my entire life! Mechanic Chris shows great attention to detail and I know I’m in great hands!
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November 2022 by L M
I found Rover Specialist after Land Rover Paramus treated me like garbage and overcharged me thousands on diagnostics and service. Vinny, Marcus and Chris are awesome! Down to earth and really know their stuff. I was treated with kindness and respect and my Range Rover is now running better than ever. I had my transmission, vacuum and water pumps replace. Recommend 100%
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November 2022 by Tricia DiCenso
The dealer wrote my car off. These guys got it back running better than before. They know their stuff and they are great people too!
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November 2022 by Erik Badillo
These gentlemen are extremely professional. Kept me informed on what needed to be done and the cost. No hidden surprises. Impecable Workmanship!!!
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October 2022 by Bob A.
Very happy with their work! Very knowledgeable and fixed several issues with my '16 RR Sport. Highly recommended! Will be beck in the future if needed.
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August 2022 by Warren Park
Can't speak to their service. All I can speak is to their customer service. I had my RR at the RR dealer and they quoted me a price on a part to change. To compare I call up 'Rover Specialist' and ask for a quote. They tell me they can't give me a quote - on a part replacement - until they see the car themselves and make a diagnostic. I explain the car was already diagnosed by RR dealer and all I'm looking is for a quote. They said no. They need me to bring the car so they can take a look and then give me a quote. I told them I'm not holding them to doing the part but just want to compare pricing and if they can do it for a lower price I'm happy to come and do what they are asking to do first. Still said no. No compromise. No customer service. Bizarre way to do business in 2022. Too bad cause I've been a RR owner for over 10 years and would love to do business outside of a RR dealer but I guess you can't expect anything 'special' from these Rover Specialist.[EDIT] It took 3 months for RoverSpecialist to respond to my initial review and their reply was insulting to the reviewer saying "true Range Rover owners rarely need to shop for price". Says it all about this business. Meanwhile got problem fixed at at dealer cause "true Range Rover owners don't deal with Jackass businesses like RoverSpecialist".
