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February 2023 by Adam Pacyga
I have been using RPL for about a year now and I was never disappointed. Always great product, packaged well and amazing prices. I will continue on using RPL and if you are looking for a great supplier for your sublimation projects then give them a try I truly recommend.
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January 2023 by Google user
I have been using RPL for about a year now and I was never disappointed. Always great product, packaged well and amazing prices. I will continue on using RPL and if you are looking for a great supplier for your sublimation projects then give them a try I truly recommend.
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July 2021 by Eric Murray
great Co. to do Business with, dealing with since 2005
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May 2021 by Maria Suarez
RPL was the first distributor I visited when I started in sublimation. Ashley welcomed me and showed me around the showroom. She answered any questions I had and even threw in a bonus discount for me!! I have been ordering for over 2 years and they never disappoint! Every single time I call in for an order, they accommodate my crazy last minute 1 bottle orders or 6 of 12 random items. Their customer service is amazing and has not faltered during this pandemic! I cannot thank you enough for all that you do. Thank you!
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May 2021 by Dona Foley
Excellent service! I placed my first order and it was ready in less than an hour. I’m a local business owner so I used the curbside pickup I will order again next week!!! Thank you!!
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April 2021 by Kimberely Doerr Martin
Just placed my first order for my retail store and couldn't find my invoice email, I texted them and they responded immediately and it's already shipped!! Awesome, they have gained a forever customer.
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March 2021 by Dalissa Cotto
Like the service, I order online and pick up next day. Good quality products. I don’t have to wait days to get my blanks.
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March 2021 by Villarrica Harris
The service at RPL was wonderful. The cups I purchased to do my sublimation came out wonderful. The time and temperature they suggested was on point for the image to transfer. Looking forward to purchasing from them again.
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March 2021 by ana serifovic
Awesome company. Always has products in stock. In person pick up quick and easy.
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January 2021 by Teresa Deel
I placed an order with RPL on November 30th for some aluminum ornaments. While the package shipped out next business day, as of December 16th it still had not arrived. I am very reasonable, and yes I do understand that RPL cannot and should not be held responsible for delays experienced on the postal services end. However.... with the holidays quickly approaching and our business being VERY MUCH in need of the order by this time, I contacted Ashley by phone to let her know that we had not received the shipment. She assured me that she would file a missing mail claim and would send a replacement order out to us via Fed-Ex that same day. As of December 22nd, we still had not received the first order OR the replacement order, so I tried calling Ashley again. No answer, just an automated voice message telling me that if I needed to place an order, to please do so online. After calling multiple times with no answer, I tried reaching out to Ashley by email. No response. On December 30th, I sent an email to Ken regarding the missing order. No response. Fast forward to today, January 12th. I still have not received my shipment. Although Ashley had assured me she would file a missing mail claim...... I made a last ditch effort to file a USPS claim from my end before filing a dispute with my credit card. Although I cannot use the ornaments until next holiday season, I am truly thankful that USPS tracking has been updated for the first time since December 7th, and as of now it seems the postal service has located our missing shipment. Please note that while I DO NOT hold RPL responsible for USPS delays, as the seller they are responsible for a shipment until it is marked delivered. This review is based upon the terrible customer service received, and the total lack of communication on their end regarding this issue. Unfortunately, I cannot recommend, nor will I be ordering from this company again.
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December 2020 by Kimberly Guilbault-Olive
I ordered from them for the first and only time in October. The prices were cheap, shipping was expensive. I received the items pretty quickly and noticed 7 of them were broken. I reached out to Ashely who said she would ship replacements. I contacted her to make sure she had my info and she told me she had shipped them out right after my email. I never received them and contacted her again and she never responded again. I sent a Facebook message and no one responded. I sent another email to a different email address and never heard back. I also sent an email from a different email account and gave them my order number but no one has responded. I gave them plenty of time to fix it and they never did. I would not order from here again and strongly caution anyone considering ordering from them to think twice if decent customer service is something that you value.
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December 2020 by Sami
I was here today for the 1st time and I have to say what a great experience. Mr. Neil answered all my 100 questions lol, very pleasantly and was extremely helpful and I was introduced to other folks that work there.I felt at home and will DEFINITELY come back for more supplies.
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September 2020 by Antonio Antonio
When I was looking for a sublimation supplier, RPL was highly recommended by a friend. I've ordered from them three times, and I've been pleased with each order. Ashley goes above and beyond from what I've come to expect from most retailers.
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September 2020 by Sonja Lawrence
great prices super fast shipping
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May 2020 by Paulo Leandro
Very good service, I bought it online, answered questions by email. Great service. I will come back to buy, for sure!
