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August 2021 by John Edwards
I’ve been a member of this bank for decades and I have always been happy. They are the fastest bank out there, no waiting.
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March 2021 by M P.
Spencer Bank is by far, the ABSOLUTE WORST Banking institution there is. The Bank - and the Headquarters - display a host of shortcomings and clearly are the most substandard bank - dealing with numerous staff members in the Corporate office and bank location, I can easily say that across the board, each person failed miserably in their competencies...there was incompetence, unprofessionalism, a lack of knowledge, and complete disregard displayed - a bank Manager who left an urgent situation hanging and unresolved - never to have the decency to properly handle customer's needs.....and members in the Corporate office following the same pattern - with absolutely no accountability, conscience or morals. The bank manager comes from a place of NO...as do the other staff members...they go through the motion to do nothing ...and handling any question or request for them is utterly challenging and mishandled. The bank couldn't have failed worse in their non-actions in supporting their clients - they have antiquated ways of handling situations and horrendous follow-through in meeting customer needs - it's non-existent and actually creates stress and aggravation to a situation. Who would need that? It's no wonder Spencer Bank exists in a bubble in New Jersey and fails to be a national bank - they're ill equipped on every staff level. It's a small, isolated banking institution ...and instead of at least offering more personalized service as a result, they actually fall short in that too....but rather, they're impersonal, backwards, unresponsive and irresponsible in performing tasks that other banks can do with ease. I decided to google - "what skills are crucial for bank professionals" ...and the following was listed - Patience...Attentiveness...Emotional Intelligence...Ability to Communicate Clearly...Problem Solving Skills...A Methodical Approach...Creativity and Resourcefulness...and Ability to Use Positive Language." So, what I find remarkable is - There Is Not One Skill Listed That Would Encompass Spencer Savings Bank - They Literally FAILED On All Counts. In assessing my experience with their employees and the abilities of Spencer Savings, it is so deplorable that the traits, listed above, are the complete opposite skills to what was offered at Spencer Bank - they come from a place of NO...they lack resourcefulness, they lack accountability and they cannot be depended on...the Bank Manager was so ineffective and seemed completely disinterested in her job...after dealing with other company members, I realized that this seems to be the trend there - from the top down. I only recommend using Spencer Savings if you are comfortable with failure and incompetence. Life lesson: If you go to a "Rinky-Dink" Bank, then expect "Rinky-Dink" service!
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July 2020 by Nina G.
Worst bank ever. I've been a costumer for over 20 years and as soon as it merged with wawel it went to crap. They keep blocking my card without a notice when I have money on the card. I hate this bank with passion and after 20 years will switch. No appreciation to loyal costumers. What a bunch of looser.
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February 2020 by Gabriela Perez
They give me the oportunity to grow.
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December 2019 by Judyann S.
I did my banking with NJM bank, they gave my account to Spencer when they closed their doors. There are no tellers in the branch near me in Ewing, NJ. Spencer blocks transactions I want to make, refused personal check deposits from family members made out to me. My Medicare supplement erroneously deducted a payment not owed them, realized same day it had been paid returned the payment. Spencer took 34$ fee for overdraft same day. Spencer has refused to return fee. I just switched my ADD I direct deposit to another account. If this bank caught fire I would supply the marshmallows!
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February 2017 by Miguel Reyes
The Spencer Bank located at 104 Passaic Street, Garfield, NJ is a bank I considered my second home because of their overall customer service is impeccable. I've been banking with them for approximately 5 years. It's the perfect small bank for a small business man like my self. Not only do I have my business account with them, I also have my non-profit account as well. Besides the fresh free coffee they serve all day during their business hours, they go on and beyond to put all my concerns to rest. Today, I had an issue with an account that was overdrawn, and Alicja Klecha took her time and explained the reason why and printed out my statement, so I can physically see the reason of my overdraft. Initially, I was rude to Alicja Klecha and in return she treated me with love this Valentine's Day. I normally don't write these type of letters, but I was compelled to do so because she did not deserve the bad treatment I gave her, and she helped me to the best of her abilities regardless of my rude behavior. Great employees are hard to find, so I advise you to encourage and protect Alicja Klecha because she is an important asset to your company that will set the example for others to follow. Thank you Alicja for making this Valentine's Day memorable.
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December 2016 by JARRET JENKINS
Good go to
