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February 2024 by Andrea Jackson
They don’t pick up the phone.
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January 2024 by Pamela Duluc
I visit this store frequently, it’s a nice store but the problem here always are the people who work there…. They get mad when you ask for any recommendations and they are always having full conversations with each other; During the check out always is a problem; Yesterdays the cashier was mad because I tell her that my change was incomplete (her answer was that She doesn’t had more single and the manager wasn’t there) the funny thing is the manager was behind her and she give my change…… I’ve never had anyone ask me if I needed help or any recommendations for any products. The store it’s self is organized but the people work here they make you feel from the moment you walk in that you’re bother. From yesterday I’m considered to star to visit another brand.
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November 2023 by Aaliyah Nicholls
Lorraine was extremely helpful and knowledgeable.
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October 2023 by Faten Dajani
Friendly place and easy to access anything you need
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September 2023 by Monica Gutierrez
My first time in the store They have everything I need is better than sephora 100 times and the costumer service is the best
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August 2023 by Madison
when i first ever went there to color my natural hair - Leslie advised me for a glaze instead to keep the health of my hair and looked out for me instead of just doing whatever I asked for (I really had no idea about what hair color does for you at this point). Norbeya also has never ever disappointed me whatsoever in the handful of times I have gone to her!
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May 2023 by Teachr Kimmy
I entered with a "doe-stuck-in-headlights" look about me, but not one salesperson bothered asking if I need assistance. I wandered around the store looking for a specific item and finally walked out again - empty-handed. ?
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May 2023 by Jacqui P.
I visited this store this past Sunday to purchase a gift for my nieces sweet 16 I wanted to get her Gucci bloom perfume she loves and a couple cosmetics maybe also. First thing I was approached by two "managers" maybe they were maybe they were not but both seems to be very interested in everything I touched and followed me in every isle I was in. It seemed as though they thought I was going to take something and to me was very rude and obnoxious. Once they stopped they had a employee present to be a shopper and literally stand next to me and act like a weirdo the whole time she had a turban on and was a big lady she pretended like she didn't know what she was looking for but stood next to me the whole time if I was right she walked next to me. There were two women in the store stealing Urban decay makeup and a couple of the small perfumes and the alarm went off twice while I was in the store. I am a platinum member and a ulta Mastercard holder. I spend thousand of dollars at ulta every year and never was harassed like I was in this store I absolutely plan to go in and make sure I get all of these women's names and complain to their corporate about how I was treated ! I bought cotton balls and will never spend a dime in this store again. I hope they keep sending their staff to stalk people who buy products in their stores while thieves run out with merchandise I'm sure they will all be out of jobs soon enough.
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May 2023 by Yeilin Pujols
The store is very good, it has what one is looking for but the only bad thing is the employees do not pay attention to you, they ignore you and they are always in a bad mood, those employees are very annoying ??
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May 2023 by Alexander Montanez
Came in Friday to look for a new cologne. Lorraine was extremely helpful and knowledgeable. She helped me decide on a scent and showed me a variety of options. I don’t think I would’ve been able to find one without her help. Thank you Lorraine!
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May 2023 by Nicole sansone
The store it’s self are fine, but the people who work there are always having full conversations with each other to the point we’re they ignore you or don’t say a word during check out. I’ve never had anyone ask me if I needed help or or even greet me. The store it’s self is organized and full of products but it always feels your a bother & uncomfortable the second you walk in the store. Atleast in my experience. The only reason I’m giving any stars is bc there’s nothing wrong with the store itself.
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May 2023 by Alyssa Astengo
went the other day and didn’t have a great experience with Lorraine. My friend and I asked her for help to find something and we said excuse me and she ignored us until we walked closer to her and she looked at us with attitude. She told us you can find something in the MAC section but didn’t show us where anything was and didn’t even look us in the eyes while talking. She was looking at the shelf she was working by and couldn’t turn her head for two seconds to direct us towards anything. When she was at the register she didn’t even greet us or allow us to use any rewards points either. Not a good worker.
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February 2023 by nadia lynch
This was one of the best Ulta experiences I have had. I got a blow out for a wedding and my stylist was fantastic, I wish I lived closer so I could come here more. The front staff was great, too.
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February 2023 by Claudia C
Really nice girls! Only been there three times but every time the service has been excellent
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December 2022 by milagros ortiz
Very clean and organized. The employees were super helpful and guided you to items you are looking for. Usually on weekends gets a bit busy.