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December 2023 by Kathleen D.
Wow!! What a great experience whenever I speak with ABCOfcu Glassboro Branch!! .. I say this because I just got off of the phone re questions I had thought would involve a more timely process. However, my call & conversation was the complete opposite. Pleasantly greeted by live representative who exercised patience & professional courtesy as assisting me. This immediately put me at ease. And! So knowledgeable! .. I can honestly say that whatever banking & questions I have I know that I am in the BEST of Hands with the Manager & Tellers at ABCO Federal Credit Union in Glassboro, NJ. THANK YOU GLASSBORO TEAM!! YOU DO MAKE A DIFFERENCE!!
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December 2023 by Bradley A.
Helpful people, they don't charge a lot and offer a lot of protection and services. I trust them over big banks.
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July 2022 by nkashif nk
I don’t know why people gave low ratings to this branch. I had great experience with them. From tellers to manager, they were all very friendly and helpful. They have excellent customer service and I definitely recommend people to do business with them.Don’t just go by their rating just visit this branch and you’ll experience what I said.
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December 2021 by Jeffrey Vanaman
0 stars, impossible to get in touch with. There is no customer service. Long waits ending in " we are too busy to deal with you now, call again another time". When you do they are still too busy. The tellers at the branch are very good, main office, not so good.
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April 2021 by Karen DiSantis
I've been bankong with Abco for almost 20 yrs. Not at all a fan of all the glitches and mistakes since the update to their system. Not sure who is doing their IT with this new system maybe China? Because it is a mess. One more mistake like the lastbone and I'm out!
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January 2021 by Javiera M
I wouldn’t recommend this bank if my life depend on it. WORSE BANK EVER! You are on hold more than you speak to people. They never have an answer for you what your asking, INCLUDING the manager (if they ever get on the phone). They’re unprofessional and untrained! When they say they’ll call you back with an answer, they never do. The list of why you shouldn’t bank with them is longer than god knows what. Please do not do business with them.
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December 2020 by Jenna E.
I honestly cannot begin to tell you how much I hate this credit union. If I could give it zero stars, I would. I'm never able to access online banking because it's tells me my credentials don't match. Yes. Yes, they do match. So I'm basically left with not knowing how much is in my account or any access to it. And you can FORGET calling the customer service center. They don't pick up the phone, they don't listen to messages, and they don't call you back. Also forget emailing them because they don't respond to that either. The entire system is archaic. They tried to "upgrade" it by making ALL online, phone, and in-person banking for FOUR days so you had zero access to anything. As soon as a couple more bills are paid that I have set up, I'm gone from them. Absolutely terrible and completely useless. I wasted my time leaving PNC and switching to here. I completely regret it.
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December 2020 by Erin Fredhoff
Terrible customer service. Took 3 days to get in touch with someone about why I couldn't make a payment on my loan online with their new system. I literally had to call out of work just so I could be able to sit on hold all day long. Every time I called I got their third party answering service who couldn't help me with anything and they would transfer me to the actual location who never answered. Once I pay off this loan I will be leaving this bank. The low rates are not worth the aggravation.
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December 2020 by Joyce Calzonetti
No phone service at all--transfers ring, go unanswered and drop. Since the new system went in, I can't transfer money into ABCO to pay my VISA. Where's the banking information I had saved to my account?The new system is awful to look at.
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November 2020 by Kathryn Drewes
ZERO stars! They NEVER answer the phone. I mean never. There is no customer service whatsoever. Now, they are depositing my paycheck in the wrong account. I'm absolutely done. Not worth your time or aggravation. Find another bank.
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November 2020 by Julius Grayson
In-person experience at Glassboro branch has been awesome.2 Stars - HORRIBLE phone services and customer care service. Customer service representatives are quick to hang up before you finish call.
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November 2020 by Fueggo Network
Thank you to Tracy for helping my mom with her online account . She went above and beyond.
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July 2019 by Sir Jay
Best bank ever! The only thing is that the hours online are wrong. They have no drive through and are not open until 6pm except on friday.
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July 2019 by Jeanine Rieck
Always so helpful and friendly!
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March 2019 by Ab0riginal Junkie
This has to be one of the worse banks I've banked with. I travel a lot and they're always putting blocks on my card. Sometimes it takes deposits longer then they should to appear. Whenever you need a replacement card they can't do it on site, it's always gonna take at least a week to get it through the mail, such an inconvenience. There is no customer service on the weekends or past business hours. Smh. If you bank with ABCO I highly suggest you strictly use this account for their perks and have another bank account. Poor customer service overall.
