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August 2023 by Donna Grosso
DO NOT SHOP HERE. ZERO STARS!! I purchased a prom gown for my daughter on March 1 for a May 25 prom. I paid for the dress, and I was told that I would be contacted from the seamstress regarding the alternations needed. I was called by Maryann (seamstress) a couple of weeks later and made an appointment for March 29. At that time I paid in full for the alternations. I was told that I should get the dress back at least 2 weeks before the prom. When I did not hear from Maryann, I called her and she said that she had other gowns that had to be altered for an earlier prom and were more involved so she still hadn't worked on my daughter's gown. She said that it would not take long to do the alterations, she would finish over the weekend, and call me. When I did not hear from her by Monday morning, May 22, I called her and left 3 messages. She finally called me back and said I had to wait until May 24 (day before the prom) to go to the shop and have my daughter try on the dress. I was very upset because there was other stuff to do this week and since I paid in full on March 29, the dress should have been completed as promised (at least 2 weeks prior). I told her that I did not experience anything like this when I purchased my daughter's prom gown the year before. Maryann then told me that I should have went back to that shop if I wasn't happy. Really? That's how you talk to a paying customer. The manager, Frank, is a weasel! When we picked up the dress, I told him that I thought I should get my money back for the alternations since I didn't receive the dress when I was promised. He said he would call the owner and went in the back. When he came out, he said since you are getting the dress before prom, we will not give you your money back. What a way to treat a paying customer. I paid over $600 for the prom gown and another $145 in alterations well in advanced, and because the seamstress put other dresses before my daughter's, we had to wait until the very last minute to pick up the dress. Maryann is crazy! She initially came off as a sweet old lady but once I spoke up about getting the dress, she turned into a witch! Told me it was my problem! DO NOT SHOP HERE!
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April 2023 by Angelina Faith
Best place to find your prom dress!! When I walked in the staff was so friendly and by far the best experience I had at a dress place. Dresses were organized well and they had a nice selection. I had Tiffany and she was so accommodating to find the perfect dress for me.
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April 2023 by Janis Brockway
By far my best experience for prom dress shopping for my daughter. From the time we walked into the doors we were greeted with a smile! Tiffani was the bomb. She asked for inspo pics and really listened to what my daughter was looking for! Overall fabulous experience will be returning.
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March 2023 by Manpreet Kaur
Two word BAD and UNRELIABLE service for pageant dresses. I wish there was not even a one star to give as they deserve zero for their service. My daughter is competing for Miss Teen NJ 2023. The dress was ordered 6 weeks in advance. I was given timeline of two weeks for delivery. I was delivered dress on the opening day of competition in the evening. They couldn’t even accommodate to deliver the dress a day before the competition. I had to drop my daughter off at the competition and pick up the dress from coco chateau to drop off again, which took my entire day and made us nervous for the competition. And the dress was delivered in the clear plastic rather than zipper bag that is commonly given for the pageants. And, the owners excuse was that manufacturing is on the late side but was never communicated to us.
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April 2022 by Karen Gardner
We have bought our formal dresses from Coco’s since 2016 and we have a great experience each and every time. They make everyone they work with feel comfortable and beautiful.
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March 2022 by Jazilyn Rivera
My sister came here in confidence and picked out a dress for prom. The pandemic then hit and this place was closed for almost 2 years so she had no way to pick her dress up. She was never called to be informed that her dress was being sold to someone else so she could make a proper decision. Today she was given corporates number and they did absolutely nothing!! Joann was rude and did nothing to help solve the problem!
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October 2021 by Ellen M. Hernisey
Beautiful merchandise! Wonderful employees, very helpful! A pleasant experience!
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October 2021 by Pam R
Very nice employees, large selection.
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April 2021 by Janka James
The store owners go the extra mile to please customers. They have a beautiful selection of dresses/gowns to choose from, and the owners are wonderful and personal able. Two thumbs up.
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April 2021 by Nikki Mclaughlin
Great customer service, beautiful dresses!
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March 2021 by Nicole Palena
Everyone that works there is wonderful and truly lets you take your time to come to a decision
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January 2020 by Joy Bonsted
Beautiful dresses and friendly staff (for the most part), but we're crowded with prom shoppers and very disorganized with getting girls into fitting rooms. Dresses seemed too expensive to me, as well, but nice selection of you're willing to spend more.
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May 2019 by Donna Canale
I came in with my friend who was shopping for a mother of the bride dress. I have never had such a wonderful experience. The manager helped me, and she treated my friend and i so nice. We needed a dress for this Saturday. She was patient and picked a few gowns, and helped us the whole time. There were a few other people in the store and she managed to speak to everyone and still be involved. Thank you for a great experience, and even though there were few dresses for mother of the bride, doing everything to help us find one.
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May 2019 by Ryan Verdi
If I could write negative stars I would. Managers, specifically the northern store manager/owner. Rude and unprofessional beyond belief. They took a deposit for a dress from a high school student, without a parent present, stating she needed a cash deposit to hold a dress but that she could put the money towards another dress if we didn’t like it when we went back with a parent. Due to hardship in the family they asked for the deposit to be out towards another dress at a later occasion (November wedding) since the student was no longer going to prom. The manager was beyond rude stating that we owned the dress and that the student signed a contract and was fully aware. That wasn’t the case. They accepted $250 cash and had her sign as receipt for the deposit, not stating it was a contract, and verbally told her she couldn’t get a refund but could apply to another dress if needed. So the store gets to keep the $500 dress and the $250 deposit and acted like we, the customer, had done something wrong. Life happens to everyone, everyone encounters difficulties but we all work hard for our money. Don’t give it away to Cocos ,go anywhere else, go to Jans Boutique, they’ll at least work with you.
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May 2019 by Karen O'Toole Martin
I’ve never written a bad review before but this place is absolutely the worst service in the world. I wouldn’t recommend this place to my worst enemy. Not only do they rob people but the manager is incredibly rude and preys upon young people. The quality of their clothing is sub par at best. Buyer beware. Do not buy from any of these stores and certainly do not ever put a deposit on anything thinking you can hold a dress, nothing is refundable, no matter the circumstances. Do not subject your daughters to any of these stores, it was the most unprofessional interaction I have ever had. The sales girls are great, manager has not one ounce of integrity. I would take away stars if I could.
