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February 2024 by Patricia Rosenberg
The repair man was polite, got the job done is amazing time and did a great job.
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February 2024 by Roni Feldman
He was very nice, but basically told me that he couldn't fix my washer. So I basically threw money away since you no longer have a store.
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February 2024 by Cerese Hummel
Very professional and explained everything to us. Thank you!
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December 2023 by G-max Inteleon
Mike and the gentleman with him were both very professional and did not waste any time. They installed the new ice maker in less time than I thought it would take, left no mess and were very courteous.
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December 2023 by Shannon Howe
I scheduled my appointment for today 11/21 over a week ago. I got a quote that they’ll be here between 8am-5pm. Got a call around 3:30pm stating they can’t come today and couldn’t send someone out for another week. I wasted my day waiting around for someone to show up for my appointment when I have a lot to get done since thanksgiving is in 2 days.
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December 2023 by Beatrice Mordi
Excellent customer service
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December 2023 by Erwin Stielow
Technician was very helpful and very fast. He gave a few good ideas about maintenance and cleaning.
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December 2023 by Frank Sandau
Easus is a great Tech and know gable
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September 2018 by Dan M.
Great customer service. I had to return a weed whacker and the staff was very accommodating. I wish all retail stores provided this quality of service. Highly recommend. Good selection and dont have to wander around a big box store to find what you want.
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May 2018 by Jeff A.
My wife and I went in the store today to purchase new appliances and a grill for our home. We heard great such things about this store that we drove up from the shore where we live on this rainy day to see what all the hype was about. Well, we were greeted by Monica (she turned out to be the store manager) with a friendly smile and an eagerness to help. In a nutshell Monica made what would be a complicated boring purchase an educating and fun one! We will do all our appliance and any other household equipment purchases here from now on. Better pricing, better products and better service than any big box store! Free delivery as a new account holder also! Thank you!!
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March 2018 by Del S.
Purchased an inexpensive (cheap) flashlight at this location last week. The flashlight was defective. I returned to the store the next day to exchange it, provided a different one worked. When I went to the counter with my issue, they could not have been nicer. I swapped the bad unit for a functioning one from their stock. There was no hint of annoyance from anyone, which is usually the norm when returning to most stores with a problem. Mission accomplished in just a few minutes. Good job.
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December 2017 by Randy A.
STAY AWAY FROM THIS STORE !! If you have a gift or anything 1 day past 30 days you can't get your money back. No wonder they are closing one by one. Home Depot or Lowes much better with no hassle returns. The female Mgr. there is no help either.
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April 2017 by Lena T.
Great experience purchasing appliances for our kitchen! We just bought a new home...a bit of a fixer upper! We needed all new appliances:( Started feeling a little overwhelmed by choices and costs. Then my husband, who would rather stick rusted needles in his eye ball then shop) and I went to Sears. Lou was friendly, knowledgeable and informative. I really felt like he was working hard to give us the best value. He even took the time to check if there were any additional sales prices or discounts he could offer us. He asked ME what I was looking for in appliances, gave me honest feedback, answered ALL of my questions (without rolling his eyes once ;) and offered us many options/prices...shockingly within our budget. The prices couldn't be beat...I checked! I am very happy with Sears and Lou. I would highly recommend!
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September 2015 by Michael F.
This Sears is pretty huge but there aren't too many people walking around to help you. It's typically pretty empty, at least when I'm there. For the most part, pretty good!
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July 2014 by Susan D.
My son & his family were coming to NJ for a visit & I wanted to buy a new grill, a gazebo & a patio set for a big ole BBQ! Went to Sears had lots of help from a nice man - LOVE MY GRILL!!!!!! Went to Kmart for Gazebo they had on sale & while there saw the perfect patio set that matched! SO EXCITED! A very nice young man loaded up my patio set, some water toys for the kids in the van. I'd have to make a second trip for the patio set. Unfortunately (although the sign was up - see picture below) the Gazebo was out of stock. After 2 searches on the computer he found that a neighboring store still had one! YAY!!! But when he called them they said they did not. hmmm. Well my sister lives in Philadelphia - I said lets search there - Nope. My sons family lives in Delaware - Let's search there - Still No... So after an hour at the store the young man said I could order it online & have it shipped to the store. I went online where I found the Gazebo $359.00?? No, I was told by the store manager (who was filling in for her vacationing boss). When they ship it here - you'll get the sale price. OH! GREAT!! HAPPY HAPPY!! Except, online - they say we cant ship it to YOUR store??? Why? No real answer to that! I want the Gazebo - that YOU HAVE IN STOCK - and I want at the price you advertised! I want the one that holds a sign AVAILABLE at KMART.COM. (I have a pic & 2 witnesses) What can you do? I ask Corporate Customer Service. She answers, "I can give it to you at a 20% discount" PLUS shipping? YUP!!!... STILL almost TWICE the advertised price... I'm SO UNHAPPY and VERY disappointed. I only buy Kenmore & Craftsman. I'm THE customer. You know - the kind of customer you have been looking to have. The kind of customer you plan advertising around and the kind of customer you want. The loyal customer, with a Sear's Credit Card & a Shop-Your-Way membership. I'm the customer you just lost for good & the customer that doesn't mind sharing her experience. I think it's called BAIT 'N SWITCH... It's cheating and I'm pretty sure it's illegal BUT - it's just plain NOT NICE!!!!
