South Jersey Gas has received mixed reviews from customers. Many appreciate the staff for their helpfulness, clear communication, and professionalism. Several reviewers highlighted how the staff were willing to assist, apologize sincerely for issues beyond their control, and work towards positive outcomes. For example, customers were able to negotiate service start times and resolve problems efficiently, with some feeling satisfied with the overall service experience. However, there are significant frustrations expressed about the company's policies and billing practices. One customer shared their disappointment about the inability to have gas turned on in their new home due to the previous tenant’s unpaid bills, despite having no connection to that tenant. They also criticized the requirement to wait a week for service after showing proof of ownership, which caused inconvenience and lack of essential utilities like hot water and cooking gas during that time. The reviewer suggested that the company should improve policies, hire more mobile workers, and be more accommodating in cases involving bad prior tenants. Additionally, some customers expressed dissatisfaction with billing issues, feeling that the company’s practices are unfair or even deceptive. Despite these concerns, a few reviews praised specific service personnel for their quick problem-solving, especially regarding gas generator issues, and appreciated the company's efforts to address major bill pay problems with genuine care. Overall, South Jersey Gas is viewed positively for its helpful staff and effective problem resolution, but it faces criticism for its policies and billing practices that can cause significant inconvenience for customers.
