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March 2024 by Magg Keith
worst company ever, i have been emailing about replacement filters because the filter was growing mold and no response for over a week. i wish i could go back in time and not buy this the filters lasted about 2-3 months which isn't much compared to others at this price.
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December 2023 by donald prevatt
Wise choice once you learn how to cook with themthe trick is get the pot hot hot before you start to cook!! bought a set 30 years still looks new use barkeepers friend and we use them every day!!
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August 2023 by Rose Ramos
Definitely one of the worst companies ever where the salesperson is not honest with the clients in terms of information and prices. I just received a bill from Townecraft to pay monthly bill along with finance charge of $62.59 for paying late in June. Everyone please be careful and aware with this company and others that they just want to make business in a dishonest way along with costly prices. I definitely do not recommend it and I regret so much in buying these products very 100 % unsatisfied.
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June 2023 by Felipe Marabel
He doesn't want to change my blender
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March 2023 by Sarah Bentley
Do not buy! These items are very heavy and unpractical for day to day use. Cooking oil will need used or the items will stick horrendously. We tried our electric skillet once and we still had to add quite a bit of oil to get our food not to stick and to fry in it, as if using any other pan. Mostly they are good at collecting dust in the cabinet .
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March 2023 by Valeria Narvaez
The quality of the pots is very bad, super heavy and very expensive pots, I recommend that if you are not 100% sure of your purchase, do not order them because according to them you cannot return anything and you have to pay the $5000. They give you a filter that they never come to install because they are missing a part. They tell you that they are going to see if they approve a credit of which they do not tell you how much was approved nor do they give you proof of the supposed approved credit, the payments are via zelle TOTAL SCAM. They have no consideration when you have to return those POOR QUALITY POTS, you call and call and they make you wait just so that you go past the return time. Don't believe these scams!!
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February 2023 by Lilian Aguayo
OMG!!! They are terrible! How companies like that can exist at the market?
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August 2022 by Jackie Perry
I have had Towncraft cookware for 44 years. It is a good cook ware and has stood the test of time.
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August 2021 by Yvonne Agostinho
SCAM ARTISTS!! DON'T WASTE YOUR MONEY!!Bought a whole home air purifier. Worked nicely until it caught fire inside!!! To keep a warranty you must buy a new filter each year, but there is nothing on the payment site or physical monthly bill to remind you of the anniversary. Sales rep told us he'd pay for the repair if we renewed the warranty and bought a filter -- more than $250 annually. Unit was shipped back to be repaired and while it was gone we decided it was too much a risk to keep in our home. Sales rep said we'd have to talk to finance company and Finance company says we have to talk to sales rep. Called and spoke to finance. Finance agreed to void the contract. Waited several days to get confirmation and ended up back on the phone with them. Company now says there was no damage to the unit and the only options are to continue payments, return the unit voluntarily (which screws our credit for 7 years) or stop payments (and still screw our credit).
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August 2020 by Larry Washington
Love the townecraft set of pots
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August 2019 by Olguita Cando
Products of excellent quality I have 5 years
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August 2019 by Julia Flores
The company has excellent products and the staff excellent treatment of people like this
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August 2019 by Christy Coste
Perfect company!
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August 2017 by Leo. Mateo matias
Buenos pruducto
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August 2016 by Tiffany Sampson Nunlist
I was supposed to have representative Randy to my house to cook my 13 guests a wonderful dinner and receive my $500 worth of cookware (for having 3 married couples at the dinner). However, 4 minutes before he was due to arrive at my house, and all my guests were already in route to my house, he texted me to cancel. He couldn't even pick up a phone to call me. He hid behind his phone through a text message. He left me in a serious bind and stranded. After spending $100, Papa Johns saved the day. I'm highly disappointed in your company and in your representative, Randy. I will never attempt to host another party for Towncraft or accept Randy into my home. I will make it my mission to let everyone know how horrible Towncraft and representative Randy are. The worse customer service ever. I wasted $100 trusting Towncraft and representative Randy. I will never make that mistake again. Now, I'm out $100 and no free cookware (which I supposedly won).
