-
February 2024 by Carlos Alcaide
I have bought multiple purchases from Aaron's and never had any complaints until their policy procedures have changed. Even if you have established specific day of payment they are now harassing you will phone calls They are calling multiple times a day from 8am till 8pm WhenI spoke to a representative letting them know I had received a call already I was told new policy is to call several times a day.This is ridiculous and annoying as hell.Apparently Noone puts info in computer that they spoke to someone already. They are rude and not professional at all I will not being purchasing anything else from here and I would let everyone know definitely not to use their services. For all that your paying you should be treated with respect
-
January 2024 by Dwayne Swamy
Arrons COULD NEVER!!! Story time! I ordered a washer from this specific arrons during their holiday time (they had a 0.01 (penny down) discount on all thing) when I originally ordered a washer (online) i got a call from mike and the regional manager Alex and they stated they had the washer in stock (lies) and says there going to deliver it and send me pictures.. BUT TO MY SURPRISE; THEY SENT ME A PICTURES OF A DRYER! Needless to say, they canceled my original order and made me fill out a brand new form threw the phone (scamming) and tried to make me pay $200 upfront and completely ignoring the penny down deal! When i told MIKE (manager of the store) “i want the penny down” he signed and said “ok, ill see what i can do”…Mind you we were already approved! After 1 1/2 weeks; ON OUR DELIVERY DAY, mike calls and says they cannot deliver due to apartment issues that never existed and have nothing to with THEIR delivery…Me and my wife took what he said as face value and said “ok have a nice day and hung up on him” because at that moment we figured out Alex (the regional manager) and Mikes (the manager) little scam operation they had going on…after ending our contract with arrons about 30 minutes later a personal call from Mike came in asking for $300 and 3 months of payment upfront; in order for us to get the washer!(black mailing and ransom)..i Instantly laughed at him through the phone and hung up on him then PROCEEDED TOWARDS Home Depo and ordered this beautiful Samsung that was WAY cheaper, has 1 year warranties and overall better year and quality then arrons whole stock and at $900 to pay off the whole thing…(im a millwright, so personally MONEY IS NEVER A PROBLEM BC I MAKE 100k per year but when you try to DELIBERATELY SCAM AND ROB SOMEONE AND THEN TRY TO MAKE IT SEEM LIKE YOUR HELPING THEM. THATS WHERE ILL WASTE YOUR TIME!! Never got my 3 cent deposits back from the 3 forms i did with arrons back to back; so i will be sueing!! DO NOT GO TO THIS ARRONS OR ANY ARRONS ALEX (The regional manager) IS RUNNING. HE IS A SCAMMER AND HE IS DESPERATE!! GO TO HOME DEPO, GO TO LOWES, GO TO P.C, GO AND ON AMAZON; GO ANYWHERE THAT ISNT HERE OR WHERE ALEX IS RUNNING; YOU WILL GET SCAMMED!!!!
-
January 2024 by leidvin rosales
People here are rude as hell. My mother went in about a phone call they made to her three days ago. They call her every single day and it can’t be about her payments because they take the payments directly out of her account she has been with aaron for years and the calling every day has been goin on for a good while. She went in and she asked about the calling and if their was a problem, the worker said it was something to do with the payment which was confusing since they take it directly out of her account, she gave the money after & a worker named alex lopez yelled at my mother saying if she didn’t want them to call why even bother making deals with them, and then some random Colombian worker jumped into the conversation all disrespectful and the guy told her he was going to tell her all about this situation later, i advice you not to come here unless you wanna get treated like complete garbage by these useless disrespectful stupid idiots, who cant simply act like human beings, horrible customer service, disrespectful through the phone and in person and i hope you lose your sales, we’re not the only people who’ve complained about you either, have a good day.
-
January 2024 by Marlon Villeda
Good afternoon, I simply want to share something that happened to me today with the manager of the Aaron's store in Lodi. It turns out that I have automatic payment every month and many times they call me that I have a problem with the card and then they apologize that it is their fault for I didn't put the numbers correctly and I went to the store because it caused me so many phone calls, Mr. Alex Lopez yelled at me on the phone that what they did bothered me so much because of so many calls that I didn't do business with them and I went to the store like I said before and I changed to cash payments when I complained because you yelled at me on the phone, a lady with glasses came out to defend me and yell at me, disrespecting me, she first because they spoke in English thinking that I didn't speak English and it bothered me because they were murmuring things about me. Recently Professional this man and the lady work in the store that is located at 15 Washington St lodi New Jersey the truth is I don't think the owners of the store do anything about it but I wanted to share it with friends and family these people are so bad Educated, I wish you peace in your hearts and that when you have personal problems, leave them out of your work.
-
November 2023 by Em T
TERRIBLE DISGUSTING WORKERS. do not know what they are doing in there. MIKE P HAS A DISGUSTING ATTITUDE AND CUSTOMER SERVICE over the phone. We should’ve gone to another furniture store. Terrible experience. THEY HARASS YOU DAILY AND ON TOP OF THAT HAVE AN ATTITUDE.
-
February 2023 by Manny Camacho
I have been served by this Aaron's for a few years now and I have always had 100% service from this store. The staff are polite, and the delivery guys and installers always take care of me, my home, and the products they deliver. Mike, the manager, is exceptional and professional and has an old-school understanding of how to take care of his customers. I have a few more items to finish my list, but I will only get it here.
-
August 2021 by Vivian Irizarry
I have been doing business with this Aaron's location for sometime. I have had nothing less than OUSTANDING customer service. Never an issue with delivery. Mike Pacheco and his staff have always been polite, courteous, knowledgeable and respectful.
-
September 2020 by Hanging Out With Chyna
It was ok, don't settle just because some prices are reasonable get exactly what you want and don't be pressured into buying something you don't want.
-
November 2019 by Bria Alexander
I went to Aaron's to see if they sell mattresses. I asked the guy who works there how much is the shipping for the mattress he said "The shipping is free"but I knew he was lying because First of all my friend bought a mattress from Aaron's and he said that he had to pay for shipping and second nothing is really free. Anyway I told my friend what the guy said and he said to me that the people who works there are lying to the customers to get them to buy things that they want then charge them extra when shipping without noticing. So anyway I decided to not spend my money over there because the worker were being incompetent and I felt like he was insulting my intelligence.
-
November 2019 by Margaretrose Valentiacosta
The store managers make you feel belittled and they tell you that they will work with you but they both say something different to workers say something different they want to sell used stuff to people who have had issues with payments and they make you feel like you are below way below OM please don't ever use your maiden name with them if you're married and get the worst you're now to use your legal name
-
September 2019 by Angel Betancourt jr
i walked into aarons just to look around for desktops
-
June 2019 by ultimate gaming675
THE WORST AARONS EVER!!!!!
-
April 2019 by Domonique Mcqueen
Mike gave me a call today and really showed me what great customer service is about. I was upset about not being fully informed on a purchase , however, they reached out and did their best to rectify the situation and I appreciate that. Thanks guys.. I can't stay mad at you! ðŸ‘ðŸ‘ðŸ‘thanks Phil
-
March 2019 by Cadenna Peavy
Too many inconsistencies in the packages they offer. 3 managers and all say something different very dissatisfied customer.
-
December 2018 by Cassie Fores
This Aaron's in Hackensack,NJ is so great! The senior sales advisor Norma Rosa was very helpful and so kind to I and my partner. She explained everything knowledgeably and in detail so I would understand the process,payments,etc. Also the deals,as a matter of fact simply the whole business of Aaron's stores are so much better than rent-a-center. I definitely would and will recommend my friends and family to Aaron's. Thank you Norma Rosa and sales manager Mike Pacheco for being so helpful and kind from beginning to end. I will for certain keep going to Aaron's for anything else I may need being that Aaron's has a great selection of many home furniture,appliances,electronics,etc.