Ann Taylor offers women endless style options and versatility for big days and every day, providing a wardrobe of possibilities from tops and sweaters to pants, denim, dresses, skirts, suits, shoes, accessories, and cashmere. The store at Riverside Square Mall in Hackensack is clean and upscale inside. The staff is extremely helpful, professional, and accommodating. The store manager is great, hands-on, and calmly and efficiently takes extra steps to ensure customer happiness, maintaining a cordial and professional attitude even when busy. This high level of service includes excellent guidance, checking inventory thoroughly, and helping with returns and exchanges to find the optimal fit. This exemplary performance and courteous service build customer loyalty and seem a throwback to past generations' approach. The store is neatly arranged, and the company is lucky to have such a dedicated team, making customers happy they decided to shop there.
Debbie Connolly, the Store Manager, is perfection. She handled a complicated return and then answered my follow-up questions personally by phone. I would recommend this store and her staff to everyone. She shows how customer service is done.
February 2023
Big shout out to Lisa, she was very helpful and attentive.
December 2022
I was doing an in store pickup for my wife and the place seemed really clean and upscale inside. I don’t know much about Ann Taylor in general but that was my impression walking in here.
